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PROCUREMENT OPPORTUNITY

IT Service Management Tooling Request for Information

Social Security Scotland · compiled

Tender information last checkedLast checked 29 Sept 2026, 21:22.

Opportunity overview

The Scottish Ministers, acting through Social Security Scotland, has released the Prior Information Notice (PIN) to potential suppliers of IT Service Management Tooling. The publication of this Prior Information Notice / Request for Information will be used to undertake preliminary market consultation and to inform the market of our intention to procure an IT Service Management Tooling Solution. Further information is provided in the RFI document attached to this notice.

Classification

  • CPV72253000 — Helpdesk and support services
  • CPV72253100 — Helpdesk services
  • CPV72253200 — Systems support services

Lots

  • Please see this Prior Information Notice (PIN) relating to the provision of IT Service Management Tooling for Social Security Scotland. This PIN relates to a Request For Information (RFI) which Social Security Scotland are undertaking in advance of any future procurement exercise. It is not a pre qualification or tendering exercise. Please submit your response to Laura Louw by email(Laura.Louw@socialsecurity.gov.scot) copying in Yvonne Graham (Yvonne.Graham@socialsecurity.gov.scot) before the deadline of 12:00:00 noon Thursday 13 February 2025.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
S/24/145
Status
planned
Main Procurement Category
services

Covered By

GPA

Legal basis

Id
32014L0024
Scheme
CELEX

Communication

Future Notice Date
16 Jun 2025, 00:00

Classification

Id
72253000
Scheme
CPV
Description
Helpdesk and support services

Lots and requirements

Entry 1
Id
1
Status
planned
Description
Please see this Prior Information Notice (PIN) relating to the provision of IT Service Management Tooling for Social Security Scotland. This PIN relates to a Request For Information (RFI) which Social Security Scotland are undertaking in advance of any future procurement exercise. It is not a pre qualification or tendering exercise. Please submit your response to Laura Louw by email(Laura.Louw@socialsecurity.gov.scot) copying in Yvonne Graham (Yvonne.Graham@socialsecurity.gov.scot) before the deadline of 12:00:00 noon Thursday 13 February 2025.

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKM

Additional Classifications

Entry 1
Id
72253000
Scheme
CPV
Description
Helpdesk and support services
Entry 2
Id
72253100
Scheme
CPV
Description
Helpdesk services
Entry 3
Id
72253200
Scheme
CPV
Description
Systems support services

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-66869
Name
Social Security Scotland

Roles

buyer

Address

Region
UKM
Locality
Dundee
Postal Code
DD1 4BF
Country Name
United Kingdom
Street Address
3rd Floor, Agnes Husband House, 17 South Union Street

Details

Classifications

Entry 1
Id
NATIONAL_AGENCY
Scheme
TED_CA_TYPE
Description
National or federal agency/office
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Social Security Scotland

Contact

Name
Laura Louw

Recorded locations

  • Buyer location · Dundee · UKM · DD1 4BF · United Kingdom
  • Delivery location · UKM

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04da69-2025-01-31T10:19:31Zcompiled ·