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PROCUREMENT OPPORTUNITY

Bill Payment & Cash Payout Counter Services

YORKSHIRE WATER SERVICES LIMITED · compiled

Tender information last checkedLast checked 29 Sept 2026, 21:19.

Opportunity overview

Yorkshire Water (YW) provides water and sewerage services to over 5 million people. Customers have the option to pay their bills using a barcoded bill or payment card via over-the-counter services using cash or debit card. Ensuring a seamless and widely accessible payment solution is critical to our service delivery. Total forecasted spend: £1.6 million over five years (FY 25/26 to FY 29/30).

Classification

  • CPV65100000 — Water distribution and related services

Lots

  • Bill Payment ServicesValue not stated
  • Cash Pay-out ServicesValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-04d75f
Status
active
Has Recurrence
No
Procurement Method
selective
Main Procurement Category
services
Procurement Method Details
Negotiated procedure with prior call for competition

Covered By

GPA

Legal basis

Id
32014L0025
Scheme
CELEX

Lot Details

Maximum Lots Bid Per Supplier
9,999,999

Tender Period

Ends
3 Mar 2025

Classification

Id
65100000
Scheme
CPV
Description
Water distribution and related services

Submission terms

Languages

en

Submission Method

electronicSubmission

Participation Fees

Entry 1
Id
1

Type

document

Selection criteria

Criteria

Criterion 1
Type
suitability
Description
2. Requirements We seek a market-leading provider capable of processing over-the-counter payments securely and efficiently. Key requirements include: 2.1 Market & Industry Experience • A well-established, reputable supplier with a proven track record in processing similar high-volume transactions. 2.2 Secure Payment Gateway • Compliance with GDPR and financial security regulations. • Secure integration with Yorkshire Water's payment gateway. 2.3 Stable Processing Platform • Capable of handling multiple transactions and users simultaneously. • Availability 24/7, with downtime resolution within 4 hours or less. • Industry-standard security and seamless interaction with our existing gateway solution. 2.4 High-Volume Transaction Capability • Proven ability to process thousands of daily transactions across all major card providers. 2.5 24/7 Service & Support • Around-the-clock service coverage with dedicated support. 2.6 Reporting Suite • Comprehensive reporting, including: o System logs with transaction details (amount, date, card type, etc.). o Online access to reports. o Search and display functions for all transactions. o Data export capability (Excel format). o Monthly summary and billing reports with high accuracy. 3. Payment File Transfer Requirements • Payment files must be securely presented on Yorkshire Water's SFTP server overnight for internal processing. • The supplier must: o Move and archive files post-transfer, clearing them within agreed timescales. o Provide Yorkshire Water with SFTP server contact details, password, and secure key. o Whitelist Yorkshire Water's IP address for secure transfer. • SFTP files must be provided daily by an agreed time, with clear SLAs in place for incident resolution. • Files are typically received during the overnight batch run and imported before 8 AM. Any failure in receipt must be resolved as a high-priority incident. • Settlement and reconciliation timelines must be clearly defined. Important Notes • Yorkshire Water unconditionally reserves the right to suspend or cancel this procurement process at its sole discretion and without liability. • Yorkshire Water reserves the right to cancel, merge, or amend any lot and/or make no award under this procurement process.

Applies To

supplier

Lots and requirements

Entry 1
Id
1
Title
Bill Payment Services
Status
active
Has Options
No
Has Renewal
Yes
Description
Customers can pay their Yorkshire Water bill at a outlet using a barcoded bill or magnetic swipe card.

Renewal

Description
Initial term of three years, with an option to extend for an additional two years, subject to performance and market conditions.

Contract period

Duration In Days
1,800

Submission terms

Variant Policy
notAllowed
Entry 2
Id
2
Title
Cash Pay-out Services
Status
active
Has Options
No
Has Renewal
Yes
Description
A quick cash voucher scheme enabling Yorkshire Water customers to receive a refund in cash at a outlet.

Renewal

Description
Annual agreements (12 months), with optional extensions.

Contract period

Duration In Days
1,800

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKE

Additional Classifications

Entry 1
Id
65100000
Scheme
CPV
Description
Water distribution and related services
Item 2
Id
2
Related Lot
2

Delivery locations

Entry 1
Region
UKE

Additional Classifications

Entry 1
Id
65100000
Scheme
CPV
Description
Water distribution and related services

Buyer, suppliers and contacts

Organisation 1
Id
GB-COH-03778498
Name
YORKSHIRE WATER SERVICES LIMITED

Roles

buyer

Address

Region
UKE41
Locality
BRADFORD
Postal Code
BD62SZ
Country Name
United Kingdom
Street Address
Western House,Western Way, Buttershaw

Details

Classifications

Entry 1
Id
WATER
Scheme
TED_CE_ACTIVITY
Description
Water

Identifier

Id
03778498
Scheme
GB-COH
Legal Name
YORKSHIRE WATER SERVICES LIMITED

Contact

Name
Pedro Martins
Telephone
+44 1234
Organisation 2
Id
GB-FTS-7257
Name
Yorkshire Water

Roles

reviewBody

Address

Locality
Bradford
Country Name
United Kingdom

Identifier

Legal Name
Yorkshire Water

Recorded locations

  • Buyer location · BRADFORD · UKE41 · BD62SZ · United Kingdom
  • Delivery location · UKE

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04d75f-2025-01-30T14:12:47Zcompiled ·