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PROCUREMENT OPPORTUNITY

Contact Centre Telephony Solution (662-AHL)

NSAH (Alliance Homes) Ltd · compiled

Tender information last checkedLast checked 29 Sept 2026, 21:18.

Opportunity overview

This procurement is for the provision of services related to a contact centre telephony solution for customers of our services within the North Somerset and surrounding areas such as Bristol, South Gloucestershire, Bath and North East Somerset, Sedgemoor local / unitary authorities and also in the Swindon area (such as SN1 to SN5, SN25 and SN26 postcodes). The main office location of AHG is in Portishead, North Somerset.This tender is issued by NSAH (Alliance Homes) Ltd, known as ‘The Alliance Homes Group’. This tender and any resulting contract may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group.This procurement is being tendered in accordance with the Restricted Procedure of The Public Contracts Regulations 2015 ("PCR 2015") and as such will

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Maintel Europe Ltd

Matched by exact name
Contract value
£673.7k
Awarded
Not supplied
Contract signed
8 Sept 2025
Award ID
060201-2025-662-AHL Contact Centre Telephony-1
Status
active
Location
London, UKI, United Kingdom

Classification

  • CPV64200000 — Telecommunications services

Lots

  • This procurement is for the provision of services related to a contact centre telephony solution for customers of our services within the North Somerset and surrounding areas such as Bristol, South Gloucestershire, Bath and North East Somerset, Sedgemoor local / unitary authorities and also in the Swindon area (such as SN1 to SN5, SN25 and SN26 postcodes). The main office location of AHG is in Portishead, North Somerset.This tender is issued by NSAH (Alliance Homes) Ltd, known as ‘The Alliance Homes Group’. This tender and any resulting contract may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group.This procurement is being tendered in accordance with the Restricted Procedure of The Public Contracts Regulations 2015 ("PCR 2015") and as such will£600k

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
SYSTEM 00000185
Status
complete
Has Recurrence
Yes
Procurement Method
selective
Main Procurement Category
services
Procurement Method Details
Restricted procedure

Covered By

GPA

Legal basis

Id
32014L0024
Scheme
CELEX

Second Stage

Invitation Date
19 Mar 2025, 00:00

Tender Period

Ends
4 Mar 2025, 12:00

Classification

Id
64200000
Scheme
CPV
Description
Telecommunications services

Submission terms

Languages

en

Submission Method

written

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
This procurement is for the provision of services related to a contact centre telephony solution for customers of our services within the North Somerset and surrounding areas such as Bristol, South Gloucestershire, Bath and North East Somerset, Sedgemoor local / unitary authorities and also in the Swindon area (such as SN1 to SN5, SN25 and SN26 postcodes). The main office location of AHG is in Portishead, North Somerset.This tender is issued by NSAH (Alliance Homes) Ltd, known as ‘The Alliance Homes Group’. This tender and any resulting contract may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group.This procurement is being tendered in accordance with the Restricted Procedure of The Public Contracts Regulations 2015 ("PCR 2015") and as such will

Value

Amount
600,000
Currency
GBP

Renewal

Description
The duration of the resulting contract will be the period of implementation to go-live of the portal (duration to be confirmed) plus four years from the date of go-live. Beyond this there will also be the possibility of one further extension of two years.

Award criteria

Criteria

Criterion 1
Type
price

Contract period

Ends
28 Feb 2030, 23:59
Starts
1 Jul 2025, 00:00

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKK1
Entry 2
Region
UKK1
Entry 3
Region
UKK1

Additional Classifications

Entry 1
Id
64200000
Scheme
CPV
Description
Telecommunications services

Published documents

Entry 1
Id
economic
Document Type
economicSelectionCriteria
Entry 2
Id
technical
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-18149
Name
NSAH (Alliance Homes) Ltd

Roles

buyer

Address

Region
UKK1
Locality
Portishead
Postal Code
BS20 7GF
Country Name
United Kingdom
Street Address
40 Martingale Way

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
06
Scheme
COFOG
Description
Housing and community amenities

Identifier

Legal Name
NSAH (Alliance Homes) Ltd

Contact

Organisation 2
Id
GB-FTS-14999
Name
NSAH (Alliance Homes) Ltd

Roles

reviewBody

Address

Locality
Portishead
Country Name
United Kingdom

Identifier

Legal Name
NSAH (Alliance Homes) Ltd
Organisation 3
Id
GB-FTS-61802
Name
Maintel Europe Ltd

Roles

supplier

Address

Region
UKI
Locality
London
Country Name
United Kingdom

Details

Scale
large

Identifier

Legal Name
Maintel Europe Ltd

Award information

Award 1
Id
060201-2025-662-AHL Contact Centre Telephony-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-61802
Name
Maintel Europe Ltd

Related lots

1

Contracts and changes

Entry 1
Id
060201-2025-662-AHL Contact Centre Telephony-1
Status
active
Award ID
060201-2025-662-AHL Contact Centre Telephony-1
Date Signed
9 Sept 2025, 00:00

Value

Amount
673,666
Currency
GBP

Recorded locations

  • Buyer location · Portishead · UKK1 · BS20 7GF · United Kingdom
  • Delivery location · UKK1

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04d756-2025-09-26T14:30:56+01:00compiled ·