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PROCUREMENT OPPORTUNITY

TfL Customer Relationship Management (CRM) system

Transport for London · compiled

Tender information last checkedLast checked 29 Sept 2026, 21:17.

Opportunity overview

The scope of the programme is to procure and deliver a CRM solution for TfL to communicate with its customers on a range of topics, including service updates and marketing campaigns.

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support
  • CPV48000000 — Software package and information systems

Lots

  • The scope of the programme is to procure and deliver a CRM solution for TfL to communicate with its customers on a range of topics, including service updates and marketing campaigns. Additional information: If you are interested in being part of this early market engagement exercise, please email siahwashamiri@tfl.gov.uk and the questionnaire will be shared with you on request. Interested parties should note that TfL reserves the right to cancel or vary this procurement process at any point and will not be liable for any costs or expenses incurred by interested parties in responding to this opportunity. I would appreciate if I can get the response back by 13th February 2025, 12pm.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-04d727
Status
planned
Main Procurement Category
services

Legal basis

Id
32014L0024
Scheme
CELEX

Communication

Future Notice Date
30 Jan 2025, 00:00

Classification

Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Lots and requirements

Entry 1
Id
1
Status
planned
Description
The scope of the programme is to procure and deliver a CRM solution for TfL to communicate with its customers on a range of topics, including service updates and marketing campaigns. Additional information: If you are interested in being part of this early market engagement exercise, please email siahwashamiri@tfl.gov.uk and the questionnaire will be shared with you on request. Interested parties should note that TfL reserves the right to cancel or vary this procurement process at any point and will not be liable for any costs or expenses incurred by interested parties in responding to this opportunity. I would appreciate if I can get the response back by 13th February 2025, 12pm.

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
London

Delivery locations

Entry 1
Region
UKI

Additional Classifications

Entry 1
Id
48000000
Scheme
CPV
Description
Software package and information systems

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-99007
Name
Transport for London

Roles

buyer

Address

Region
UKI
Locality
LONDON
Postal Code
E201JN
Country Name
United Kingdom
Street Address
5 Endeavour Square

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Transport for London
No Identifier Rationale
notOnAnyRegister

Contact

Name
Siahwash Amiri

Recorded locations

  • Buyer location · LONDON · UKI · E201JN · United Kingdom
  • Delivery location · UKI

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04d727-2025-01-29T17:01:06Zcompiled ·