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PROCUREMENT OPPORTUNITY

Procurement of Civil Legal Advice services from September 2025

The Legal Aid Agency · compiled

Tender information last checkedLast checked 29 Sept 2026, 21:17.

Opportunity overview

The Legal Aid Agency ("LAA") invited Applicants to submit a Tender to deliver specialist telephone advice services under the 2025 Civil Legal Advice Contract. We were seeking to award: • Up to 4 Discrimination contracts; and • Up to 5 Education contracts; and • Up to 3 Housing and Debt contracts. The Deadline for submitting Tenders was 5pm on 7 March 2025 ("Deadline"). All Tenders were completed and submitted using the eTendering system. This was accessed either through a link on the tender pages of the LAA website or directly at www.legalaid.bravosolution.co.uk Late submissions were not considered under any circumstances. It was the Applicant's sole responsibility to ensure that the LAA receives its Tender before the Deadline. CLA Contracts will run from 1 September 2025 until 31 August 2028 (subject to the LAA's rights of early termination). II.1.5) Estimated total value II.1.6) Information about lots This contract is divided into lots: yes Tenders could be submitted for: all lots

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Citizens Advice Gateshead

2 award entriesMatch pending…
Contract value
£1.7m
Awarded
Not supplied
Contract signed
15 Jun 2025
Status
active
Identifier
2631064
Location
Gateshead, UKC2, NE8 1BG, United Kingdom
View 2 award IDs

037194-2025-1, 037252-2025-1 Discrimination; 1 Education-1

Stephensons Solicitors LLP

2 award entriesMatched by exact name
Contract value
£1.7m
Awarded
Not supplied
Contract signed
15 Jun 2025
Status
active
Identifier
OC322962
Location
Wigan, UKD4, WN3 5BA, United Kingdom
View 2 award IDs

037194-2025-2, 037252-2025-2 Discrimination-2

Citizens Advice Gateshead

Match pending…
Contract value
£624k
Awarded
Not supplied
Contract signed
15 Jun 2025
Award ID
037194-2025-3
Status
active
Identifier
2631064
Location
Gateshead, UKC2, NE8 1BG, United Kingdom

Access to Public Law Ltd

2 award entriesMatch pending…
Contract value
£624k
Awarded
Not supplied
Contract signed
15 Jun 2025
Status
active
Identifier
14787563
Location
Lancaster, UKD44, WN3 5BA, United Kingdom
View 2 award IDs

037194-2025-4, 037252-2025-2 Education-3

Citizens Advice Mid Mercia

2 award entriesMatched by exact name
Contract value
£860k
Awarded
Not supplied
Contract signed
15 Jun 2025
Status
active
Identifier
5311627
Location
Swadlincote, UKF13, DE11 9NR, United Kingdom
View 2 award IDs

037194-2025-5, 037252-2025-1 Housing and Debt-4

Direct Help and Advice

2 award entriesMatch pending…
Contract value
£860k
Awarded
Not supplied
Contract signed
15 Jun 2025
Status
active
Identifier
03495233
Location
Derbyshire, UKF1, DE1 2ER, United Kingdom
View 2 award IDs

037194-2025-6, 037252-2025-2 Housing and Debt-5

Watson Woodhouse

2 award entriesMatch pending…
Contract value
£860k
Awarded
Not supplied
Contract signed
15 Jun 2025
Status
active
Identifier
10868114
Location
Middlesbrough, UKE22, TS2 1BB, United Kingdom
View 2 award IDs

037194-2025-7, 037252-2025-3 Housing and Debt-6

Loss Legal Services t/a SEN Support Solicitors

Match pending…
Contract value
£1.9m
Awarded
Not supplied
Contract signed
15 Jun 2025
Award ID
037252-2025-3 Education-7
Status
active
Identifier
298537345
Location
Northwich, UKD63, CW9 7LS, United Kingdom

Classification

  • CPV79100000 — Legal services

Lots

  • Procurement of Civil Legal Advice services from September 2025 - Education£3.1m
  • Procurement of Civil Legal Advice services from September 2025 - Discrimination£3.5m
  • Procurement of Civil Legal Advice services from September 2025 - Housing and Debt£2.6m

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-04d720
Status
complete
Has Recurrence
No
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
7 Mar 2025, 17:01

Legal basis

Id
32014L0024
Scheme
CELEX

Lot Details

Maximum Lots Bid Per Supplier
9,999,999

Expected award period

Starts
7 Mar 2025, 17:01

Tender Period

Ends
7 Mar 2025, 17:00

Classification

Id
79100000
Scheme
CPV
Description
Legal services

Submission terms

Languages

cy
en

Bid Validity Period

Ends
7 Mar 2025, 23:59

Submission Method

electronicSubmission
written

Lots and requirements

Entry 1
Id
1
Title
Procurement of Civil Legal Advice services from September 2025 - Education
Status
cancelled
Has Options
No
Has Renewal
No
Description
The Legal Aid Agency ("LAA") invited Applicants to submit a Tender to deliver specialist telephone advice services under the 2025 Civil Legal Advice Contract. We were seeking to award: • Up to 5 Education contracts The Deadline for submitting Tenders was 5pm on 7 March 2025 ("Deadline"). All Tenders were completed and submitted using the eTendering system. This could be accessed either through a link on the tender pages of the LAA website or directly at www.legalaid.bravosolution.co.uk Late submissions were not considered under any circumstances. It was the Applicant's sole responsibility to ensure that the LAA receives its Tender before the Deadline. CLA Contracts will run from 1 September 2025 until 31 August 2028 (subject to the LAA's rights of early termination).

Value

Amount
3,118,612
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
price

Contract period

Ends
31 Aug 2028, 23:59
Starts
1 Sept 2025, 00:00

Submission terms

Variant Policy
notAllowed
Entry 2
Id
2
Title
Procurement of Civil Legal Advice services from September 2025 - Discrimination
Status
cancelled
Has Options
No
Has Renewal
No
Description
The Legal Aid Agency ("LAA") invited Applicants to submit a Tender to deliver specialist telephone advice services under the 2025 Civil Legal Advice Contract. We were seeking to award: • Up to 4 Discrimination contracts The Deadline for submitting Tenders was 5pm on 7 March 2025 ("Deadline"). All Tenders were completed and submitted using the eTendering system. This was accessed either through a link on the tender pages of the LAA website or directly at www.legalaid.bravosolution.co.uk Late submissions were not be considered under any circumstances. It was the Applicant's sole responsibility to ensure that the LAA receives its Tender before the Deadline. CLA Contracts will run from 1 September 2025 until 31 August 2028 (subject to the LAA's rights of early termination). Additional information: Procurement of Civil Legal Advice services from September 2025 - Housing and Debt

Value

Amount
3,461,435
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
price

Contract period

Ends
31 Aug 2028, 23:59
Starts
1 Sept 2025, 00:00

Submission terms

Variant Policy
notAllowed
Entry 3
Id
3
Title
Procurement of Civil Legal Advice services from September 2025 - Housing and Debt
Status
cancelled
Has Options
No
Has Renewal
No
Description
The Legal Aid Agency ("LAA") invited Applicants to submit a Tender to deliver specialist telephone advice services under the 2025 Civil Legal Advice Contract. We were seeking to award: • Up to 3 Housing and Debt contracts. The Deadline for submitting Tenders was 5pm on 7 March 2025 ("Deadline"). All Tenders were completed and submitted using the eTendering system. This was accessed either through a link on the tender pages of the LAA website or directly at www.legalaid.bravosolution.co.uk Late submissions were not considered under any circumstances. It was the Applicant's sole responsibility to ensure that the LAA receives its Tender before the Deadline. CLA Contracts will run from 1 September 2025 until 31 August 2028 (subject to the LAA's rights of early termination).

Value

Amount
2,579,435
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
price

Contract period

Ends
31 Aug 2028, 23:59
Starts
1 Sept 2025, 00:00

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
England and Wales

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK
Entry 3
Region
UK

Additional Classifications

Entry 1
Id
79100000
Scheme
CPV
Description
Legal services
Item 2
Id
2
Related Lot
2

Delivery Location

Description
England and Wales

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK
Entry 3
Region
UK

Additional Classifications

Entry 1
Id
79100000
Scheme
CPV
Description
Legal services
Item 3
Id
3
Related Lot
3

Delivery Location

Description
England and Wales

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK
Entry 3
Region
UK

Additional Classifications

Entry 1
Id
79100000
Scheme
CPV
Description
Legal services

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-7990
Name
The Legal Aid Agency

Roles

buyer

Address

Region
UKI32
Locality
London
Postal Code
SW1H 9AJ
Country Name
United Kingdom
Street Address
102 Petty France

Details

Classifications

Entry 1
Id
MINISTRY
Scheme
TED_CA_TYPE
Description
Ministry or any other national or federal authority, including their regional or local subdivisions
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
The Legal Aid Agency

Contact

Organisation 2
Id
GB-FTS-6119
Name
Centre for Dispute Resolution

Roles

reviewBody

Address

Locality
London
Postal Code
EC4Y 1EU
Country Name
United Kingdom
Street Address
70 Fleet Street

Identifier

Legal Name
Centre for Dispute Resolution
Organisation 3
Id
GB-FTS-3160
Name
Legal Aid Agency

Roles

mediationBody
reviewContactPoint

Address

Locality
London
Postal Code
SW1H 9AJ
Country Name
United Kingdom
Street Address
102 Petty France

Identifier

Legal Name
Legal Aid Agency

Additional Contact Points

Entry 1
Organisation 4
Id
GB-FTS-153344
Name
Citizens Advice Gateshead

Roles

supplier

Address

Region
UKC2
Locality
Gateshead
Postal Code
NE8 1BG
Country Name
United Kingdom
Street Address
The Davidson Building, Swan Street, Gateshead NE8 1BG

Details

Scale
sme

Identifier

Id
2631064
Legal Name
Citizens Advice Gateshead
Organisation 5
Id
GB-FTS-153345
Name
Stephensons Solicitors LLP

Roles

supplier

Address

Region
UKD4
Locality
Wigan
Postal Code
WN3 5BA
Country Name
United Kingdom
Street Address
Wigan Investment Centre, Waterside Drive, Wigan, Lancashire, WN3 5BA

Details

Scale
sme

Identifier

Id
OC322962
Legal Name
Stephensons Solicitors LLP
Organisation 6
Id
GB-FTS-153346
Name
Access to Public Law Ltd

Roles

supplier

Address

Region
UKD44
Locality
Lancaster
Postal Code
WN3 5BA
Country Name
United Kingdom
Street Address
7-1-11 Cameron House, White Cross Business Park, South Road, Lancaster, LA1 4XQ

Details

Scale
sme

Identifier

Id
14787563
Legal Name
Access to Public Law Ltd
Organisation 7
Id
GB-FTS-153347
Name
Citizens Advice Mid Mercia

Roles

supplier

Address

Region
UKF13
Locality
Swadlincote
Postal Code
DE11 9NR
Country Name
United Kingdom
Street Address
114 Church Street, 114 Church Street, Swadlincote, DE11 9NR

Details

Scale
sme

Identifier

Id
5311627
Legal Name
Citizens Advice Mid Mercia
Organisation 8
Id
GB-FTS-153348
Name
Direct Help and Advice

Roles

supplier

Address

Region
UKF1
Locality
Derbyshire
Postal Code
DE1 2ER
Country Name
United Kingdom
Street Address
Phoenix Street, Derby, Derbyshire, DE1 2ER

Details

Scale
sme

Identifier

Id
03495233
Legal Name
Direct Help and Advice
Organisation 9
Id
GB-FTS-153349
Name
Watson Woodhouse

Roles

supplier

Address

Region
UKE22
Locality
Middlesbrough
Postal Code
TS2 1BB
Country Name
United Kingdom
Street Address
BOHO Zero, 2nd Floor Suite, 21 Gosford Street, Middlesbrough, TS2 1BB

Details

Scale
sme

Identifier

Id
10868114
Legal Name
Watson Woodhouse
Organisation 10
Id
GB-FTS-153363
Name
Loss Legal Services t/a SEN Support Solicitors

Roles

supplier

Address

Region
UKD63
Locality
Northwich
Postal Code
CW9 7LS
Country Name
United Kingdom
Street Address
Unit 3 Brickfield Business Centre, 60 Manchester Road

Details

Scale
sme

Identifier

Id
298537345
Legal Name
Loss Legal Services t/a SEN Support Solicitors

Award information

Award 1
Id
037194-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-153344
Name
Citizens Advice Gateshead
Award 2
Id
037194-2025-2
Status
active

Suppliers

Supplier 1
Id
GB-FTS-153345
Name
Stephensons Solicitors LLP
Award 3
Id
037194-2025-3
Status
active

Suppliers

Supplier 1
Id
GB-FTS-153344
Name
Citizens Advice Gateshead
Award 4
Id
037194-2025-4
Status
active

Suppliers

Supplier 1
Id
GB-FTS-153346
Name
Access to Public Law Ltd
Award 5
Id
037194-2025-5
Status
active

Suppliers

Supplier 1
Id
GB-FTS-153347
Name
Citizens Advice Mid Mercia
Award 6
Id
037194-2025-6
Status
active

Suppliers

Supplier 1
Id
GB-FTS-153348
Name
Direct Help and Advice
Award 7
Id
037194-2025-7
Status
active

Suppliers

Supplier 1
Id
GB-FTS-153349
Name
Watson Woodhouse
Award 8
Id
037252-2025-1 Discrimination; 1 Education-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-153344
Name
Citizens Advice Gateshead
Award 9
Id
037252-2025-2 Discrimination-2
Status
active

Suppliers

Supplier 1
Id
GB-FTS-153345
Name
Stephensons Solicitors LLP
Award 10
Id
037252-2025-2 Education-3
Status
active

Suppliers

Supplier 1
Id
GB-FTS-153346
Name
Access to Public Law Ltd
Award 11
Id
037252-2025-1 Housing and Debt-4
Status
active

Suppliers

Supplier 1
Id
GB-FTS-153347
Name
Citizens Advice Mid Mercia
Award 12
Id
037252-2025-2 Housing and Debt-5
Status
active

Suppliers

Supplier 1
Id
GB-FTS-153348
Name
Direct Help and Advice
Award 13
Id
037252-2025-3 Housing and Debt-6
Status
active

Suppliers

Supplier 1
Id
GB-FTS-153349
Name
Watson Woodhouse
Award 14
Id
037252-2025-3 Education-7
Status
active

Suppliers

Supplier 1
Id
GB-FTS-153363
Name
Loss Legal Services t/a SEN Support Solicitors

Contracts and changes

Entry 1
Id
037194-2025-1
Status
active
Award ID
037194-2025-1
Date Signed
16 Jun 2025, 00:00

Value

Amount
1,700,000
Currency
GBP
Entry 2
Id
037194-2025-2
Status
active
Award ID
037194-2025-2
Date Signed
16 Jun 2025, 00:00

Value

Amount
1,700,000
Currency
GBP
Entry 3
Id
037194-2025-3
Status
active
Award ID
037194-2025-3
Date Signed
16 Jun 2025, 00:00

Value

Amount
624,000
Currency
GBP
Entry 4
Id
037194-2025-4
Status
active
Award ID
037194-2025-4
Date Signed
16 Jun 2025, 00:00

Value

Amount
624,000
Currency
GBP
Entry 5
Id
037194-2025-5
Status
active
Award ID
037194-2025-5
Date Signed
16 Jun 2025, 00:00

Value

Amount
860,000
Currency
GBP
Entry 6
Id
037194-2025-6
Status
active
Award ID
037194-2025-6
Date Signed
16 Jun 2025, 00:00

Value

Amount
860,000
Currency
GBP
Entry 7
Id
037194-2025-7
Status
active
Award ID
037194-2025-7
Date Signed
16 Jun 2025, 00:00

Value

Amount
860,000
Currency
GBP
Entry 8
Id
037252-2025-1 Discrimination; 1 Education-1
Status
active
Award ID
037252-2025-1 Discrimination; 1 Education-1
Date Signed
16 Jun 2025, 00:00

Value

Amount
1,700,000
Currency
GBP
Entry 9
Id
037252-2025-2 Discrimination-2
Status
active
Award ID
037252-2025-2 Discrimination-2
Date Signed
16 Jun 2025, 00:00

Value

Amount
1,700,000
Currency
GBP
Entry 10
Id
037252-2025-2 Education-3
Status
active
Award ID
037252-2025-2 Education-3
Date Signed
16 Jun 2025, 00:00

Value

Amount
624,000
Currency
GBP
Entry 11
Id
037252-2025-1 Housing and Debt-4
Status
active
Award ID
037252-2025-1 Housing and Debt-4
Date Signed
16 Jun 2025, 00:00

Value

Amount
860,000
Currency
GBP
Entry 12
Id
037252-2025-2 Housing and Debt-5
Status
active
Award ID
037252-2025-2 Housing and Debt-5
Date Signed
16 Jun 2025, 00:00

Value

Amount
860,000
Currency
GBP
Entry 13
Id
037252-2025-3 Housing and Debt-6
Status
active
Award ID
037252-2025-3 Housing and Debt-6
Date Signed
16 Jun 2025, 00:00

Value

Amount
860,000
Currency
GBP
Entry 14
Id
037252-2025-3 Education-7
Status
active
Award ID
037252-2025-3 Education-7
Date Signed
16 Jun 2025, 00:00

Value

Amount
1,871,167
Currency
GBP

Recorded locations

  • Buyer location · London · UKI32 · SW1H 9AJ · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04d720-2025-07-03T17:00:19+01:00compiled ·