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PROCUREMENT OPPORTUNITY

HALO Platform

Coventry University · compiled

Tender information last checkedLast checked 29 Sept 2026, 21:20.

Opportunity overview

The current ITSM platform Service Now is proving to be financially unstainable for the group. We have had to review several alternative options available on the market over the last 5 months. Approval of Halo has been granted to replace Service Now

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

CDW Limited

Matched by number
Contract value
£413.9k
Awarded
Not supplied
Contract signed
5 May 2024
Award ID
002858-2025-FRAM-1290-24-TH-1
Status
active
Identifier
GB-COH 02465350
Location
London, UKI, EC4M 9AF, United Kingdom

Classification

  • CPV48000000 — Software package and information systems

Lots

  • The current ITSM platform Service Now is proving to be financially unstainable for the group. We have had to review several alternative options available on the market over the last 5 months. Approval of Halo has been granted to replace Service Now.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
FRAM-1290-24-TH
Status
complete
Procurement Method
limited
Main Procurement Category
goods
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
The current ITSM platform Service Now is proving to be financially unstainable for the group. We have had to review several alternative options available on the market over the last 5 months. Approval of Halo has been granted to replace Service Now. A direct award has been conducted against the Health Trust Europe Framework following the framework direct award criteria.

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Id
48000000
Scheme
CPV
Description
Software package and information systems

Procedure reasons

Entry 1
Id
D_OUTSIDE_SCOPE
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Description
The current ITSM platform Service Now is proving to be financially unstainable for the group. We have had to review several alternative options available on the market over the last 5 months. Approval of Halo has been granted to replace Service Now.

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKG

Buyer, suppliers and contacts

Organisation 1
Id
GB-COH-07781274
Name
Coventry University

Roles

buyer

Address

Region
UKG33
Locality
COVENTRY
Postal Code
CV15FB
Country Name
United Kingdom
Street Address
Priory Street

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
09
Scheme
COFOG
Description
Education

Identifier

Id
07781274
Scheme
GB-COH
Legal Name
Coventry University

Contact

Organisation 2
Id
GB-COH-02465350
Name
CDW Limited

Roles

supplier

Address

Region
UKI
Locality
London
Postal Code
EC4M 9AF
Country Name
United Kingdom
Street Address
One New Change

Details

Scale
large

Identifier

Id
02465350
Scheme
GB-COH
Legal Name
CDW Limited
Organisation 3
Id
GB-FTS-76780
Name
Coventry University

Roles

reviewBody

Address

Locality
Coventry
Postal Code
CV15FB
Country Name
United Kingdom
Street Address
Priory Street

Identifier

Legal Name
Coventry University

Award information

Award 1
Id
002858-2025-FRAM-1290-24-TH-1
Title
HALO Platform
Status
active

Suppliers

Supplier 1
Id
GB-COH-02465350
Name
CDW Limited

Related lots

1

Contracts and changes

Entry 1
Id
002858-2025-FRAM-1290-24-TH-1
Title
HALO Platform
Status
active
Award ID
002858-2025-FRAM-1290-24-TH-1
Date Signed
6 May 2024, 00:00

Value

Amount
413,912.75
Currency
GBP

Recorded locations

  • Buyer location · COVENTRY · UKG33 · CV15FB · United Kingdom
  • Delivery location · UKG

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04d6c7-2025-01-28T15:17:50Zcompiled ·