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PROCUREMENT OPPORTUNITY

Call handling services (out of hours)

East Midlands Housing Group · compiled

Tender information last checkedLast checked 29 Sept 2026, 21:19.

Opportunity overview

Provision of the out of hours call handling services for EMH Housing and Regeneration, and Midlands Rural Housing. To access the invitation to tender document and respond, please go to our In-Tend portal at https://in-tendhost.co.uk/emh/aspx/Home

Classification

  • CPV79510000 — Telephone-answering services

Lots

  • EMH Housing and Regeneration and Midlands Rural Housing's out of hours call handling services contract.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
EMH6
Status
active
Has Recurrence
Yes
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
28 Feb 2025, 12:00

Address

Street Address
Tenders will be opened electronically.

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
28 Feb 2025, 12:00

Tender Period

Ends
28 Feb 2025, 12:00

Classification

Id
79510000
Scheme
CPV
Description
Telephone-answering services

Submission terms

Languages

en

Bid Validity Period

Ends
1 May 2025, 23:59

Submission Method

electronicSubmission
written

Lots and requirements

Entry 1
Id
1
Status
active
Has Options
No
Has Renewal
Yes
Description
EMH Housing and Regeneration and Midlands Rural Housing's out of hours call handling services contract.

Renewal

Description
The initial contract term will be from 1 May 2025 until 31 March 2029.The contract may be extended for a further three years in annual increments at the sole discretion of EMH, until a maximum of 31 March 2032.Price increases for 1 April 2026 and each subsequent each year shall be at the rate of inflation for the preceding 12 months as measured by the Consumer Price Index (CPI) in March 2026 a

Contract period

Ends
31 Mar 2029, 23:59
Starts
1 May 2025, 00:00

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKF

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-112856
Name
East Midlands Housing Group

Roles

buyer

Address

Region
UKF
Locality
Coalville, Leicestershire
Postal Code
LE67 4JP
Country Name
United Kingdom
Street Address
Memorial House, Whitwick Business Park, Stenson Road

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
06
Scheme
COFOG
Description
Housing and community amenities

Identifier

Legal Name
East Midlands Housing Group

Contact

Name
Michael Simpson
Telephone
+44 1530444918
Organisation 2
Id
GB-FTS-8555
Name
Leicester County Court

Roles

reviewBody

Address

Locality
Leicester
Country Name
United Kingdom

Identifier

Legal Name
Leicester County Court

Recorded locations

  • Buyer location · Coalville, Leicestershire · UKF · LE67 4JP · United Kingdom
  • Delivery location · UKF

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04d6b6-2025-01-28T12:54:05Zcompiled ·