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PROCUREMENT OPPORTUNITY

Oracle Managed Support Services

The Royal Borough of Kensington and Chelsea · compiled

Tender information last checkedLast checked 29 Sept 2026, 21:09.

Opportunity overview

The Royal Borough of Kensington and Chelsea (RBKC) is inviting tenderers from sufficiently experienced and qualified contractors for the provision of Oracle Managed Support services. The Council requires Level 3, technical and functional managed support service of Oracle Cloud. To ensure effective delivery of the Council’s enabling services (HR, Finance, Procurement) within Oracle Cloud from May 2025. The contract is anticipated to commence on the 1 May 2025 for an initial term of 24 months, with the option to extend up to a further 12 months to 30 April 2028 at the RBKC's discretion.

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support
  • CPV72212451 — Enterprise resource planning software development services
  • CPV72250000 — System and support services
  • CPV72253000 — Helpdesk and support services
  • CPV72253100 — Helpdesk services
  • CPV72253200 — Systems support services
  • CPV72261000 — Software support services

Lots

  • A Service Contract will be awarded to a single contractor. The delivery of the contract is anticipated to begin on 1 May 2025 with an initial term of 24 months, with the option to extend for up to a further 12 months to 30 April 2028 at the RBKC's discretion. The Council requires Level 3, technical and functional managed support service of Oracle Cloud. To ensure effective delivery of the Council’s enabling services (HR, Finance, Procurement) within Oracle Cloud from May 2025. The provider will be required to use their Oracle Cloud, SAAS, EPM, OCI, OIC and BI expertise and experience within a Local Authority setting to provision adequate functional and technical support for the Councils Level 3 support and development needs, pertaining to raised incidents and or service requests.£917k

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-04d69a
Status
active
Has Recurrence
Yes
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
3 Mar 2025, 12:00

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
3 Mar 2025, 12:00

Tender Period

Ends
3 Mar 2025, 12:00

Contract terms

Has Electronic Payment
Yes
Has Electronic Ordering
Yes
Electronic Invoicing Policy
allowed

Classification

Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Submission terms

Languages

en

Bid Validity Period

Duration In Days
180

Submission Method

electronicSubmission
written

Lots and requirements

Entry 1
Id
1
Status
active
Has Options
No
Has Renewal
Yes
Description
A Service Contract will be awarded to a single contractor. The delivery of the contract is anticipated to begin on 1 May 2025 with an initial term of 24 months, with the option to extend for up to a further 12 months to 30 April 2028 at the RBKC's discretion. The Council requires Level 3, technical and functional managed support service of Oracle Cloud. To ensure effective delivery of the Council’s enabling services (HR, Finance, Procurement) within Oracle Cloud from May 2025. The provider will be required to use their Oracle Cloud, SAAS, EPM, OCI, OIC and BI expertise and experience within a Local Authority setting to provision adequate functional and technical support for the Councils Level 3 support and development needs, pertaining to raised incidents and or service requests.

Value

Amount
917,000
Currency
GBP

Renewal

Description
The contract will be established for an initial duration of 24 months, with the option to extend for up to a further 12 months at the RBKC's discretion.

Contract period

Duration In Days
720

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
LONDON,UNITED KINGDOM

Delivery locations

Entry 1
Region
UKI
Entry 2
Region
UK

Additional Classifications

Entry 1
Id
72250000
Scheme
CPV
Description
System and support services
Entry 2
Id
72253000
Scheme
CPV
Description
Helpdesk and support services
Entry 3
Id
72253200
Scheme
CPV
Description
Systems support services
Entry 4
Id
72261000
Scheme
CPV
Description
Software support services
Entry 5
Id
72253100
Scheme
CPV
Description
Helpdesk services
Entry 6
Id
72212451
Scheme
CPV
Description
Enterprise resource planning software development services

Published documents

Entry 1
Id
economic1
Document Type
economicSelectionCriteria
Entry 2
Id
technical1
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-91975
Name
The Royal Borough of Kensington and Chelsea

Roles

buyer

Address

Region
UK
Locality
London
Postal Code
W8 7NX
Country Name
United Kingdom
Street Address
Town Hall, 8 Hornton Street

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
The Royal Borough of Kensington and Chelsea

Contact

Name
Malcolm de Vela
Telephone
+44 73613000
Organisation 2
Id
GB-FTS-35777
Name
Public Procurement Review Service

Roles

reviewBody

Address

Locality
London
Postal Code
SW1A 2AS
Country Name
United Kingdom
Street Address
70 Whitehall

Details

Identifier

Legal Name
Public Procurement Review Service

Recorded locations

  • Buyer location · London · UK · W8 7NX · United Kingdom
  • Delivery location · UK
  • Delivery location · UKI

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04d69a-2025-01-27T19:05:05Zcompiled ·