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PROCUREMENT OPPORTUNITY

Out of Hours Library and IT Support Service

University of Hertfordshire · award, contract

Tender information last checkedLast checked 5 Oct 2026, 04:18.

Opportunity overview

The University of Hertfordshire and its subsidiary companies ("The University") is conducting a tender process for the provision of an Out of hours I.T and Library Support Service to approximately 30,000+ students and 3360 staff Full requirements specification is set out within the tender documents

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

University of Northumbria at Newcastle

Match pending…
Contract value
£155k
Awarded
Not supplied
Contract signed
19 Jan 2026
Award ID
005643-2026-24042-1
Status
active
Location
Newcastle Upon Tyne, UK, United Kingdom

Classification

  • CPV72253000 — Helpdesk and support services

Lots

  • the provision of an Out of hours I.T and Library Support Service to approximately 30,000+ students and 3360 staff as per the requirements set out in tender pack Appendix A – Background and Requirements SpecificationValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
24042
Status
complete
Main Procurement Category
services
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
72253000
Description
Helpdesk and support services

Lots and requirements

Entry 1
Id
1
Description
the provision of an Out of hours I.T and Library Support Service to approximately 30,000+ students and 3360 staff as per the requirements set out in tender pack Appendix A – Background and Requirements Specification
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Service delivery and fit to requirements. Experience and Expertise
Type
quality
Description
70
Criterion 2
Type
price
Description
30

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72253000
Description
Helpdesk and support services

Delivery locations

Entry 1
Region
UKH23

Delivery Location

Description
University is based in Hertfordshire but the service will be a remote provision

Buyer, suppliers and contacts

Organisation 1
Name
University of Hertfordshire
Id
GB-FTS-69440

Identifier

Legal Name
University of Hertfordshire

Address

Street Address
College Lane
Locality
Hatfield
Region
UKH23
Postal Code
AL10 9AB
Country Name
United Kingdom

Contact

Name
Procurement Dept.

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
BODY_PUBLIC
Description
Body governed by public law
Entry 2
Scheme
COFOG
Id
09
Description
Education
Organisation 2
Name
University of Northumbria at Newcastle
Id
GB-FTS-172309

Identifier

Legal Name
University of Northumbria at Newcastle

Address

Locality
Newcastle Upon Tyne
Region
UK
Country Name
United Kingdom

Roles

supplier

Details

Scale
sme
Organisation 3
Name
High Court
Id
GB-FTS-525

Identifier

Legal Name
High Court

Address

Locality
London
Country Name
United Kingdom

Roles

reviewBody

Award information

Award 1
Id
005643-2026-24042-1
Title
Out of Hours IT and Library Support Service
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-FTS-172309
Name
University of Northumbria at Newcastle

Contracts and changes

Entry 1
Id
005643-2026-24042-1
Award ID
005643-2026-24042-1
Title
Out of Hours IT and Library Support Service
Status
active
Date Signed
19 Jan 2026, 00:00

Value

Amount
155,000
Currency
GBP

Recorded locations

  • Buyer location · Hatfield · UKH23 · AL10 9AB · United Kingdom
  • Delivery location · UKH23

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 005643-2026award, contract ·