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PROCUREMENT OPPORTUNITY

Look Ahead Care & Support - IT Managed Service Provider

Look Ahead Care and Support · compiled

Tender information last checkedLast checked 29 Sept 2026, 20:50.

Opportunity overview

The purpose of this tender is to identify a suitable supplier to deliver an IT Managed Service Provider solution to include a number of services under the following headings: -24/7 Managed Service Desk -Server hosting -Backup as a Service (BaaS) -Security services -Procurement, billing and builds -Reporting and Service Reviews -Technical and innovation guidance, advice and support in conjunction with the Look Ahead IT strategic plan It is the intention that this service will be awarded under one contract to one supplier. To deliver the requirements, an initial 3-year contract will be awarded with an optional extension of an additional 24 months. Therefore a total potential contract length of 5 years.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Smartdesc Limited

Match pending…
Contract value
£3.2m
Awarded
Not supplied
Contract signed
28 Jul 2025
Award ID
046629-2025-1
Status
active
Location
London, UK, E1 7QA, United Kingdom

Classification

  • CPV72222300 — Information technology services

Lots

  • The purpose of this tender is to identify a suitable supplier to deliver an IT Managed Service Provider solution to include a number of services under the following headings: -24/7 Managed Service Desk -Server hosting -Backup as a Service (BaaS) -Security services -Procurement, billing and builds -Reporting and Service Reviews -Technical and innovation guidance, advice and support in conjunction with the Look Ahead IT strategic plan It is the intention that this service will be awarded under one contract to one supplier. To deliver the requirements, an initial 3-year contract will be awarded with an optional extension of an additional 24 months. Therefore a total potential contract length of 5 years.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-04cf4c
Status
complete
Has Recurrence
No
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Amendments

Entry 1
Id
1
Description
Please note that due to the significant interest we have received for this tender and the subsequent volume of questions we have had, we have extended the deadline for responses. Thank you.

Unstructured Changes

Entry 1

Where

Label
Time limit
Section
IV.2.2

New Value

Date
13 Feb 2025, 12:00

Old Value

Date
11 Feb 2025, 12:00
Entry 2

Where

Label
Conditions for opening of tenders
Section
IV.2.7

New Value

Date
13 Feb 2025, 13:00

Old Value

Date
11 Feb 2025, 13:00

Bid Opening

Date
11 Feb 2025, 13:00

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
11 Feb 2025, 13:00

Tender Period

Ends
11 Feb 2025, 12:00

Contract terms

Has Electronic Payment
Yes
Electronic Invoicing Policy
allowed

Classification

Id
72222300
Scheme
CPV
Description
Information technology services

Submission terms

Languages

en

Bid Validity Period

Duration In Days
180

Submission Method

electronicSubmission

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
The purpose of this tender is to identify a suitable supplier to deliver an IT Managed Service Provider solution to include a number of services under the following headings: -24/7 Managed Service Desk -Server hosting -Backup as a Service (BaaS) -Security services -Procurement, billing and builds -Reporting and Service Reviews -Technical and innovation guidance, advice and support in conjunction with the Look Ahead IT strategic plan It is the intention that this service will be awarded under one contract to one supplier. To deliver the requirements, an initial 3-year contract will be awarded with an optional extension of an additional 24 months. Therefore a total potential contract length of 5 years.

Renewal

Description
The tender and resulting contract comes with the option to extend the 36 month term of the contract for a further 24 months. Therefore a total 60 month or 5 year contract is available

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
70
Criterion 2
Type
price
Description
30

Contract period

Duration In Days
1,800

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK
Entry 3
Region
UK

Additional Classifications

Entry 1
Id
72222300
Scheme
CPV
Description
Information technology services

Published documents

Entry 1
Id
economic
Document Type
economicSelectionCriteria
Entry 2
Id
technical
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-134532
Name
Look Ahead Care and Support

Roles

buyer

Address

Region
UK
Locality
London
Postal Code
N7 9BG
Country Name
United Kingdom
Street Address
Cally Yard, 439 Caledonian Road

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
06
Scheme
COFOG
Description
Housing and community amenities

Identifier

Legal Name
Look Ahead Care and Support

Contact

Name
Christopher Barber
Organisation 2
Id
GB-FTS-103
Name
Public Procurement Review Service

Roles

reviewBody

Address

Locality
London
Country Name
United Kingdom
Street Address
Cabinet Office

Details

Identifier

Legal Name
Public Procurement Review Service

Contact

Telephone
+44 3450103503
Organisation 3
Id
GB-FTS-157209
Name
Smartdesc Limited

Roles

supplier

Address

Region
UK
Locality
London
Postal Code
E1 7QA
Country Name
United Kingdom
Street Address
133 Whitechapel High Street

Details

Scale
sme

Identifier

Legal Name
Smartdesc Limited

Contact

Telephone
+44 2030066711

Award information

Award 1
Id
046629-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-157209
Name
Smartdesc Limited

Related lots

1

Contracts and changes

Entry 1
Id
046629-2025-1
Status
active
Award ID
046629-2025-1
Date Signed
29 Jul 2025, 00:00

Value

Amount
3,157,590
Currency
GBP

Recorded locations

  • Buyer location · London · UK · N7 9BG · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04cf4c-2025-08-06T15:46:35+01:00compiled ·