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PROCUREMENT OPPORTUNITY

Crisis House

NHS Kent & Medway Integrated Care Board · compiled

Tender information last checkedLast checked 29 Sept 2026, 20:40.

Opportunity overview

A Crisis House is a service that offers short-term residential mental health crisis interventions and support for a duration of up to 7 days, for individuals who are experiencing mental health crisis. Analysis of local NHS Mental Health inpatient admissions evidences a cohort of inpatients whose needs could be met in a Crisis House as an alternative to inpatient admission which will offer significant benefits to service users. Crisis Houses can prevent possible hospital admission and ensure only those who are acutely unwell or at very high risk of suicide are admitted to hospital. Crisis Houses are embedded within a number of ICSs, with a number of positive outcomes including high service user satisfaction and decreased reliance upon acute inpatient admission. Underpinning the philosophy of Crisis House provision is social inclusion and linking with the wider VCSE service provision.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Hestia

Match pending…
Contract value
£599.4k
Awarded
Not supplied
Contract signed
2 Jan 2025
Award ID
000119-2025-1
Status
active
Identifier
GB-CHC 294 555
Location
London, UKI, EC3A 7DT, United Kingdom

Classification

  • CPV85000000 — Health and social work services

Lots

  • A Crisis House is a service that offers short-term residential mental health crisis interventions and support for a duration of up to 7 days, for individuals who are experiencing mental health crisis. Analysis of local NHS Mental Health inpatient admissions evidences a cohort of inpatients whose needs could be met in a Crisis House as an alternative to inpatient admission which will offer significant benefits to service users. Crisis Houses can prevent possible hospital admission and ensure only those who are acutely unwell or at very high risk of suicide are admitted to hospital. Crisis Houses are embedded within a number of ICSs, with a number of positive outcomes including high service user satisfaction and decreased reliance upon acute inpatient admission. Underpinning the philosophy of Crisis House provision is social inclusion and linking with the wider VCSE service provision. To mitigate for Winter Pressures and following a three-quote tender, Hestia were awarded a 1-year contract for delivery of a 5 bed Crisis House which opened in April 2024. NHS Kent & Medway intend to award a new 1 year contract to Hestia under Direct Award Process C. The new contract will commence 1st April 2025 and will terminate 31 March 2026..Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-04cd6c
Status
complete
Procurement Method
limited
Main Procurement Category
services
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by 16th January 2025. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.

Covered By

GPA

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Id
85000000
Scheme
CPV
Description
Health and social work services

Procedure reasons

Entry 1
Id
D_OUTSIDE_SCOPE
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Description
A Crisis House is a service that offers short-term residential mental health crisis interventions and support for a duration of up to 7 days, for individuals who are experiencing mental health crisis. Analysis of local NHS Mental Health inpatient admissions evidences a cohort of inpatients whose needs could be met in a Crisis House as an alternative to inpatient admission which will offer significant benefits to service users. Crisis Houses can prevent possible hospital admission and ensure only those who are acutely unwell or at very high risk of suicide are admitted to hospital. Crisis Houses are embedded within a number of ICSs, with a number of positive outcomes including high service user satisfaction and decreased reliance upon acute inpatient admission. Underpinning the philosophy of Crisis House provision is social inclusion and linking with the wider VCSE service provision. To mitigate for Winter Pressures and following a three-quote tender, Hestia were awarded a 1-year contract for delivery of a 5 bed Crisis House which opened in April 2024. NHS Kent & Medway intend to award a new 1 year contract to Hestia under Direct Award Process C. The new contract will commence 1st April 2025 and will terminate 31 March 2026..

Award criteria

Criteria

Criterion 1
Name
the existing provider is satisfying the original contract and will likely satisfy the proposed contract to a sufficient standard
Type
cost
Description
100

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKJ4

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services

Buyer, suppliers and contacts

Organisation 1
Id
GB-NHS-91Q
Name
NHS Kent & Medway Integrated Care Board

Roles

buyer

Address

Region
UKJ4
Locality
Maidstone
Postal Code
ME15 6NB
Country Name
United Kingdom
Street Address
2nd floor Gail House Lower Stone Street

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
07
Scheme
COFOG
Description
Health

Identifier

Id
91Q
Scheme
GB-NHS
Legal Name
NHS Kent & Medway Integrated Care Board

Contact

Name
William Clark
Organisation 2
Id
GB-CHC-294 555
Name
Hestia

Roles

supplier

Address

Region
UKI
Locality
London
Postal Code
EC3A 7DT
Country Name
United Kingdom
Street Address
Beaufort House 15 St. Botolph Street

Details

Scale
large

Identifier

Id
294 555
Scheme
GB-CHC
Legal Name
Hestia
Organisation 3
Id
GB-FTS-133921
Name
NHS Kent & Medway ICB

Roles

reviewBody

Address

Locality
Maidstone
Country Name
United Kingdom

Identifier

Legal Name
NHS Kent & Medway ICB

Contact

Award information

Award 1
Id
000119-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-CHC-294 555
Name
Hestia

Related lots

1

Contracts and changes

Entry 1
Id
000119-2025-1
Status
active
Award ID
000119-2025-1
Date Signed
2 Jan 2025, 00:00

Value

Amount
599,437
Currency
GBP

Recorded locations

  • Buyer location · Maidstone · UKJ4 · ME15 6NB · United Kingdom
  • Delivery location · UKJ4

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04cd6c-2025-01-03T16:51:40Zcompiled ·