ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

FEW1503 - Provision of Welfare Advice Services – Generalist Advice (Tier 1 and 2)

Leicester City Council · compiled

Tender information last checkedLast checked 29 Sept 2026, 20:31.

Opportunity overview

The provision of Tier 1 and Tier 2 generalist welfare advice primarily through digital and telephony-based support – Monday to Friday (9:00am – 4.30pm) and Limited Face-to-Face appointments at York House, Leicester on Tuesdays and Thursdays.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Citizens Advice Leicestershire

Match pending…
Contract value
£360.9k
Awarded
Not supplied
Contract signed
30 Mar 2025
Award ID
036677-2025-FEW1503-1
Status
active
Location
Leicester, UKF21, LE1 3PJ, United Kingdom

Classification

  • CPV98000000 — Other community, social and personal services
  • CPV85000000 — Health and social work services

Lots

  • Lot 1 - Tier 2 Generalist AdviceValue not stated
  • Lot 2 - Tier 2 Outreach Generalist Advice in Community SettingsValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN768625
Status
complete
Has Recurrence
Yes
Procurement Method
limited
Main Procurement Category
services
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
The Direct Award is being made after the Procurement Act 2023 has come into force, but the failed procurement was conducted under PCR 2015. It has been considered at which point LCC started discussions with the existing supplier with the intention of entering into a contract with them - this was prior to 24 February 2025 therefore regulation 32 of the PCR 2015 would still apply. Regulation 32 (2) of the PCR 2015 states: (2) The negotiated procedure without prior publication may be used for public works contracts, public supply contracts and public service contracts in any of the following cases:— (a)where no tenders, no suitable tenders, no requests to participate or no suitable requests to participate have been submitted in response to an open procedure or a restricted procedure, provided that the initial conditions of the contract are not substantially altered and that a report is sent to the Commission where it so requests; If a contracting authority signalled its intent to enter into a contract with a supplier without prior publication of a contract notice, then it can continue to negotiate that contract under the previous legislation that was in place when the intention to award the contract was given. Discussions with the existing supplier started prior to 24 Feb 2025. On this basis a Direct Award to the supplier for this service should be granted under Regulation 32(2) of the PCR 2015.

Covered By

GPA

Bid Opening

Date
31 Jan 2025, 12:00

Legal basis

Id
32014L0024
Scheme
CELEX

Lot Details

Maximum Lots Bid Per Supplier
9,999,999

Expected award period

Starts
31 Jan 2025, 12:00

Tender Period

Ends
15 Jan 2025, 12:00

Classification

Id
98000000
Scheme
CPV
Description
Other community, social and personal services

Submission terms

Languages

en

Submission Method

electronicSubmission

Procedure reasons

Entry 1
Id
D_PROC_OPEN
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
No tenders or no suitable tenders/requests to participate in response to open procedure

Lots and requirements

Entry 1
Id
1
Title
Lot 1 - Tier 2 Generalist Advice
Status
cancelled
Has Options
No
Has Renewal
No
Description
The provision of Tier 1 and Tier 2 generalist welfare advice primarily through digital and telephony-based support – Monday to Friday (9:00am – 4.30pm) and Limited Face-to-Face appointments at York House, Leicester on Tuesdays and Thursdays.

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
0
Criterion 2
Type
price
Description
100

Contract period

Duration In Days
1,080

Submission terms

Variant Policy
notAllowed
Entry 2
Id
2
Title
Lot 2 - Tier 2 Outreach Generalist Advice in Community Settings
Status
cancelled
Has Options
No
Has Renewal
No
Description
Lot 2 Tier 2 Outreach Generalist Advice in Community Settings

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
70
Criterion 2
Type
price
Description
30

Contract period

Duration In Days
720

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
Leicester

Delivery locations

Entry 1
Region
UKF21
Entry 2
Region
UKF21
Entry 3
Region
UKF21

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services
Item 2
Id
2
Related Lot
2

Delivery locations

Entry 1
Region
UKF21
Entry 2
Region
UKF21

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-20
Name
Leicester City Council

Roles

buyer
centralPurchasingBody

Address

Region
UKF21
Locality
Leicester
Postal Code
LE1 1FZ
Country Name
United Kingdom
Street Address
City Hall, 115 Charles Street

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Leicester City Council

Contact

Name
Mr Martin Grogan
Telephone
+44 1164545013
Organisation 2
Id
GB-FTS-89776
Name
Construction and Technology Court (King's Bench Division)

Roles

reviewBody

Address

Locality
Birmingham
Postal Code
B4 6DS
Country Name
United Kingdom
Street Address
Priory Courts, 33 Bull Street

Identifier

Legal Name
Construction and Technology Court (King's Bench Division)
Organisation 3
Id
GB-FTS-74143
Name
Construction and Technology Court (Kings Bench Division)

Roles

reviewBody

Address

Locality
Birmingham
Postal Code
B4 6DS
Country Name
United Kingdom
Street Address
Priory Courts 33 Bull Street

Identifier

Legal Name
Construction and Technology Court (Kings Bench Division)
Organisation 4
Id
GB-FTS-153133
Name
Citizens Advice Leicestershire

Roles

supplier

Address

Region
UKF21
Locality
Leicester
Postal Code
LE1 3PJ
Country Name
United Kingdom
Street Address
Clarence House, 46 Humberstone Gate

Details

Scale
sme

Identifier

Legal Name
Citizens Advice Leicestershire
Organisation 5
Id
GB-FTS-100820
Name
Construction and Technology Court (King's Bench Division)

Roles

reviewBody

Address

Locality
Birmingham
Postal Code
B4 6DS
Country Name
United Kingdom
Street Address
Priority Courts, 33 Bull Street

Identifier

Legal Name
Construction and Technology Court (King's Bench Division)

Award information

Award 1
Id
007154-2025-Lot 1 Tier 2 Generalist Advice-1
Status
unsuccessful
Status Details
unsuccessful

Related lots

1
Award 2
Id
007154-2025-Lot 2 Tier 2 Outreach Generalist Advice in Community Settings-2
Status
unsuccessful
Status Details
unsuccessful

Related lots

2
Award 3
Id
036677-2025-FEW1503-1
Title
FEW1503 - Provision of Welfare Advice Services – Generalist Advice (Tier 1 and 2)
Status
active

Suppliers

Supplier 1
Id
GB-FTS-153133
Name
Citizens Advice Leicestershire

Related lots

1

Contracts and changes

Entry 1
Id
036677-2025-FEW1503-1
Title
FEW1503 - Provision of Welfare Advice Services – Generalist Advice (Tier 1 and 2)
Status
active
Award ID
036677-2025-FEW1503-1
Date Signed
31 Mar 2025, 00:00

Value

Amount
360,861
Currency
GBP

Recorded locations

  • Buyer location · Leicester · UKF21 · LE1 1FZ · United Kingdom
  • Delivery location · UKF21

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04c9f7-2025-07-02T10:38:47+01:00compiled ·