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PROCUREMENT OPPORTUNITY

Carer Support Services

London Borough of Hillingdon · compiled

Tender information last checkedLast checked 29 Sept 2026, 20:29.

Opportunity overview

The London Borough of Hillingdon awards the provision of carer support services in its capacity as the lead statutory organisation for the development and delivery of a joint carers' strategy following an open tender. The purpose of this Service is to provide support to all carers in Hillingdon. A wide range of support can contribute to preventing, reducing, or delaying the needs of carers from developing, thereby enabling them to continue in their caring role for longer. The Contract term will be for a 5 year plus optional 3 year extension. The value represents the full 8 years (£519k/annum)

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Contract value
£4.2m
Awarded
Not supplied
Contract signed
30 Apr 2025
Award ID
033337-2025-1
Status
active
Identifier
GB-CHC 1082297
Location
Uxbridge, UKI74, UB8 1JT, United Kingdom

Classification

  • CPV85000000 — Health and social work services

Lots

  • The London Borough of Hillingdon awards for the provision of carer support services in its capacity as the lead statutory organisation for the development and delivery of a joint carers' strategy. The purpose of this Service is to provide support to all carers in Hillingdon. A wide range of support can contribute to preventing, reducing, or delaying the needs of carers from developing, thereby enabling them to continue in their caring role for longer. The Council requires the provision of a holistic model to enable carers to access information, advice and support. The Service Provider will develop, maintain and deliver a range of person-centered and co-ordinated Services for carers in Hillingdon. The Service Provider will be responsible for ensuring safe, high quality, non-discriminatory carer services appropriate to the diverse needs of the Borough. The support services are for adults and young carers in Hillingdon. The services include: • Information, advice and guidance, including specialist provision linked to dementia and adult mental health. • Maintenance of a carers' register. • Carers assessments, i.e., adult carers, parent carers & young carers. • Counselling and emotional support. • Peer support groups and signposting to other community-based groups, including faith groups. • Replacement care, i.e., home-based short breaks. • Carer engagement programme. • Training for carers (directly provided or facilitated), e.g., first aid, falls prevention, lasting power of attorney. • Work with schools to help identify, and provide support to, young carers. The Contract term is for a 5 plus optional 3 year extension. The value represent the full 8 years (£519k/annum)£4.2m

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-04c758
Status
complete
Has Recurrence
No
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
22 Jan 2025, 12:00

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
22 Jan 2025, 12:00

Tender Period

Ends
15 Jan 2025, 12:00

Classification

Id
85000000
Scheme
CPV
Description
Health and social work services

Submission terms

Languages

en

Submission Method

electronicSubmission

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
Yes
Has Renewal
Yes
Description
The London Borough of Hillingdon awards for the provision of carer support services in its capacity as the lead statutory organisation for the development and delivery of a joint carers' strategy. The purpose of this Service is to provide support to all carers in Hillingdon. A wide range of support can contribute to preventing, reducing, or delaying the needs of carers from developing, thereby enabling them to continue in their caring role for longer. The Council requires the provision of a holistic model to enable carers to access information, advice and support. The Service Provider will develop, maintain and deliver a range of person-centered and co-ordinated Services for carers in Hillingdon. The Service Provider will be responsible for ensuring safe, high quality, non-discriminatory carer services appropriate to the diverse needs of the Borough. The support services are for adults and young carers in Hillingdon. The services include: • Information, advice and guidance, including specialist provision linked to dementia and adult mental health. • Maintenance of a carers' register. • Carers assessments, i.e., adult carers, parent carers & young carers. • Counselling and emotional support. • Peer support groups and signposting to other community-based groups, including faith groups. • Replacement care, i.e., home-based short breaks. • Carer engagement programme. • Training for carers (directly provided or facilitated), e.g., first aid, falls prevention, lasting power of attorney. • Work with schools to help identify, and provide support to, young carers. The Contract term is for a 5 plus optional 3 year extension. The value represent the full 8 years (£519k/annum)

Value

Amount
4,160,000
Currency
GBP

Options

Description
There is an option to extend the contract by up to 3 years after the initial 5 year contract term.

Renewal

Description
There is an option to extend the contract by a further 3 years (36 months)

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
80%
Criterion 2
Type
price
Description
Price 20%

Contract period

Duration In Days
1,800

Submission terms

Variant Policy
notAllowed
Electronic Catalogue Policy
required

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKI74
Entry 2
Region
UKI74

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-2799
Name
London Borough of Hillingdon

Roles

buyer

Address

Region
UKI74
Locality
Uxbridge
Postal Code
UB8 1UW
Country Name
United Kingdom
Street Address
Civic Centre, High Street

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
London Borough of Hillingdon

Contact

Organisation 2
Id
GB-FTS-101813
Name
High Court of England and Wales

Roles

reviewBody
mediationBody

Address

Locality
London
Postal Code
WC1A 2LL
Country Name
United Kingdom
Street Address
Royal Court of Justice, Strand

Identifier

Legal Name
High Court of England and Wales
Organisation 3
Id
GB-FTS-21610
Name
London Borough of Hillingdon

Roles

buyer

Address

Region
UKI74
Locality
Uxbridge
Postal Code
UB8 1UW
Country Name
United Kingdom
Street Address
Civic Centre

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
London Borough of Hillingdon
No Identifier Rationale
notOnAnyRegister

Contact

Name
Sally Offin
Organisation 4
Id
GB-CHC-1082297
Name
Carers Trust Hillingdon and Ealing

Roles

supplier

Address

Region
UKI74
Locality
Uxbridge
Postal Code
UB8 1JT
Country Name
United Kingdom

Details

Scale
large

Identifier

Id
1082297
Scheme
GB-CHC
Legal Name
Carers Trust Hillingdon and Ealing
Organisation 5
Id
GB-FTS-92
Name
Royal Courts of Justice

Roles

reviewBody

Address

Locality
London
Country Name
United Kingdom

Identifier

Legal Name
Royal Courts of Justice

Award information

Award 1
Id
033337-2025-1
Title
Provision of a Carer Support Service
Status
active

Suppliers

Supplier 1
Id
GB-CHC-1082297
Name
Carers Trust Hillingdon and Ealing

Related lots

1

Contracts and changes

Entry 1
Id
033337-2025-1
Title
Provision of a Carer Support Service
Status
active
Award ID
033337-2025-1
Date Signed
1 May 2025, 00:00

Value

Amount
4,152,000
Currency
GBP

Recorded locations

  • Buyer location · Uxbridge · UKI74 · UB8 1UW · United Kingdom
  • Delivery location · UKI74

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04c758-2025-06-18T14:11:45+01:00compiled ·