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PROCUREMENT OPPORTUNITY

User Experience (Ux) and User Insight Platform

Ordnance Survey Limited · compiled

Tender information last checkedLast checked 29 Sept 2026, 20:28.

Opportunity overview

OS required a robust user research and usability testing platform that delivered valuable insights and facilitated market research into user behaviour, preferences, and interactions. Additionally, there was a need for access to a diverse participant pool, enabling 24/7 user insight testing with rapid results. This platform provides reliable data from a cohort of individuals, including those OS would not typically have had access to, ensuring comprehensive and inclusive insights.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

UserTesting Technologies Limited

Matched by exact name
Contract value
£299.2k
Awarded
Not supplied
Contract signed
18 Mar 2025
Award ID
010165-2025-TS.0516-1
Status
active
Location
Manchester, UKD33, United Kingdom

Classification

  • CPV48000000 — Software package and information systems

Lots

  • OS required a robust user research and usability testing platform that delivered valuable insights and facilitated market research into user behaviour, preferences, and interactions. Additionally, there was a need for access to a diverse participant pool, enabling 24/7 user insight testing with rapid results. This platform provides reliable data from a cohort of individuals, including those OS would not typically have had access to, ensuring comprehensive and inclusive insights.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
TS.0516
Status
complete
Has Recurrence
No
Review Details
In accordance with Regulation 86 (notices of decisions to award a contract), Regulation 87 (standstill period) and Regulations 91 (enforcement of duties through the Court) of the Public Contracts Regulations 2015 (as amended).
Procurement Method
open
Main Procurement Category
goods
Procurement Method Details
Open procedure

Covered By

GPA

Amendments

Entry 1
Id
1
Description
The original contract award notice was published with a total value of the contract as £299,214.30. This value was based on spend in the initial 2 year contract term. This corrigendum is updating the contract award notice to £600,000. This increase in total value of the contract is to reflect potential additional spend if the extension years on the contract were taken. The contract awarded is for 2 years with the option to extend annually for a further 2 years (2+1+1).

Unstructured Changes

Entry 1

Where

Label
Total value of the procurement
Section
II.1.7

New Value

Text
Value excluding VAT: £600,000

Old Value

Text
Value excluding VAT: £299,214.30
Entry 2

Where

Label
Information on value of contract/lot (excluding VAT)
Section
V.2.4

New Value

Text
Initial estimated total value of the contract/lot: £600,000 Total value of the contract/lot: £600,000

Old Value

Text
Initial estimated total value of the contract/lot: £299,214.30 Total value of the contract/lot: £299,214.30

Bid Opening

Date
20 Jan 2025, 12:00

Address

Street Address
Bids will be electronically sealed until 20/01/2025 at 12:00 noon.

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
20 Jan 2025, 12:00

Tender Period

Ends
20 Jan 2025, 12:00

Classification

Id
48000000
Scheme
CPV
Description
Software package and information systems

Submission terms

Languages

en

Submission Method

electronicSubmission
written

Selection criteria

Criteria

Criterion 1
Type
suitability
Description
N/A

Applies To

supplier

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
Yes
Has Renewal
No
Description
OS required a robust user research and usability testing platform that delivered valuable insights and facilitated market research into user behaviour, preferences, and interactions. Additionally, there was a need for access to a diverse participant pool, enabling 24/7 user insight testing with rapid results. This platform provides reliable data from a cohort of individuals, including those OS would not typically have had access to, ensuring comprehensive and inclusive insights.

Options

Description
The contract has the option to extend annually for a further two years, therefore if all extensions were taken the total length of the contract would be for four years (2+1+1).

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
70
Criterion 2
Name
Price
Type
cost
Description
30

Contract period

Duration In Days
720

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKJ32
Entry 2
Region
UKJ32
Entry 3
Region
UKJ32

Additional Classifications

Entry 1
Id
48000000
Scheme
CPV
Description
Software package and information systems

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-109037
Name
Ordnance Survey Limited

Roles

buyer

Address

Region
UKJ3
Locality
Southampton
Country Name
United Kingdom
Street Address
Adanac Drive

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Description
Arms length body
Entry 2
Scheme
COFOG
Description
10

Identifier

Legal Name
Ordnance Survey Limited

Contact

Organisation 2
Id
GB-FTS-2122
Name
High Courts of Justice

Roles

reviewBody

Address

Locality
London
Country Name
United Kingdom

Identifier

Legal Name
High Courts of Justice
Organisation 3
Id
GB-FTS-141152
Name
UserTesting Technologies Limited

Roles

supplier

Address

Region
UKD33
Locality
Manchester
Country Name
United Kingdom

Details

Scale
large

Identifier

Legal Name
UserTesting Technologies Limited
Organisation 4
Id
GB-COH-09121572
Name
Ordnance Survey Limited

Roles

buyer

Address

Region
UKJ3
Locality
Southampton
Country Name
United Kingdom
Street Address
Adanac Drive

Details

Identifier

Id
09121572
Scheme
GB-COH
Legal Name
Ordnance Survey Limited

Contact

Award information

Award 1
Id
010165-2025-TS.0516-1
Title
User Experience and User Insight Platform
Status
active

Suppliers

Supplier 1
Id
GB-FTS-141152
Name
UserTesting Technologies Limited

Related lots

1

Contracts and changes

Entry 1
Id
010165-2025-TS.0516-1
Title
User Experience and User Insight Platform
Status
active
Award ID
010165-2025-TS.0516-1
Date Signed
18 Mar 2025, 00:00

Value

Amount
299,214.3
Currency
GBP

Recorded locations

  • Buyer location · Southampton · UKJ3 · United Kingdom
  • Delivery location · UKJ32

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04c72f-2025-05-29T14:41:23+01:00compiled ·