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PROCUREMENT OPPORTUNITY

Community Care and Support Contract (Home Care, Extra Care, Social Opportunities and support for Unpaid Carers)

STOKE-ON-TRENT CITY COUNCIL · compiled

Tender information last checkedLast checked 29 Sept 2026, 20:22.

Opportunity overview

Stoke-on-Trent City Council are looking to procure a Community Care and Support Framework which will cover Home Care, Extra Care, Social Opportunities and support for Unpaid Carers. The Framework is based on a locality model and Providers will be expected to have an office within Stoke-on-Trent or 2 miles from the border. Providers must have a CQC rating of 'Good' or above. Providers that have not been inspected or have received a rating below 'Good' prior to May 2023, will still be able to bid but will be subject to enhanced quality monitoring. The aim of the service is to support residents of Stoke-on-Trent with eligible care and support needs to remain as independent as possible, for as long as possible in their own home. Providers will be expected to integrate into the community that you are working in, understand all of the community resources that you can draw on to support someone and improve their wellbeing. The Framework will cover a number of LOTs aligned to the Locality Teams in Stoke-on-Trent. Providers that bid for Home Care (LOT 1) will have the opportunity to bid for Extra Care (LOT 2) of which there are currently 8 schemes across the locality areas. This is an excellent opportunity for Providers to significantly enhance their business model and opens up opportunities to utilise the Extra Care Setting more effectively to support service users not only in the Extra Care Scheme but in the wider community. There will also be city-wide LOTS for Providers to offer Social Opportunities and dedicated support for Unpaid Carers. There will not be a limit on the number of LOTS that Providers can bid for, however, we do expect to see a clear distinction with how Providers will work within each locality should they choose to deliver across multiple areas. (4 Lots with Lot 1 having 4 sub lots and Lot 2 having 8 sub Lots not individually listed at this point as this is a PIN notice and an invitation to meet with the Council to discuss Lots and Structure). Whilst financial modelling is still to be confirmed, the indicative set rates are as follows (per hour): Home Care: £22.80 Extra Care: £19.42 Carers Support: £22.80 Social Opportunities: £20.61 with additional 1:1 / 2:1 rate and an enhanced rate where applicable. We will hold a bidder's day via Microsoft Teams on 9th January 2025 please email Kirsty.Davies@stoke.gov.uk to register your interest, the link to join the event will be sent 24 hours in advance. Contact name: Care and Support Contract 18+ Email: Kirsty.Davies@Stoke.gov.uk

Classification

  • CPV85000000 — Health and social work services

Lots

  • The council wishes to continue fulfilling its current services to the same high standard, though recognises the need to engage with the innovative providers within the market to better understand the wider offer which may be available in an ever-developing area. If you are interested in any further discussions regarding this notice please contact Kirsty.Davies@Stoke.gov.uk, with the reference 'Care and Support Contract 18+ Notice' where additional details can be discussed.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-04c562
Status
planned
Main Procurement Category
services

Covered By

GPA

Amendments

Entry 1
Id
2

Unstructured Changes

Entry 1

Where

Section
II.1.4

New Value

Text
Stoke-on-Trent City Council are looking to procure a Community Care and Support Framework which will cover Home Care, Social Opportunities and support for Unpaid Carers. We will also procure a contract for the Care and Support element of Extra Care. The Framework is based on a locality model and Providers will be expected to have an office within Stoke-on-Trent or 2 miles from the border. Providers must have a CQC rating of 'Good' or above. Providers that have not been inspected or have received a rating below 'Good' prior to May 2024, will still be able to bid but will be subject to enhanced quality monitoring. The aim of the service is to support residents of Stoke-on-Trent with eligible care and support needs to remain as independent as possible, for as long as possible in their own home. Providers will be expected to integrate into the community that you are working in, understand all of the community resources that you can draw on to support someone and improve their wellbeing. There will not be a limit on the number of LOTS that Providers can bid for, however, we do expect to see a clear distinction with how Providers will work within each locality should they choose to deliver across multiple areas. (4 Lots with Lot 1 having 4 sub lots, not individually listed at this point as this is a PIN notice and an invitation to meet with the Council to discuss Lots and Structure). Whilst financial modelling is still to be confirmed, the indicative set rates are as follows (per hour): Home Care: £22.80 Extra Care: £19.42 Carers Support: £22.80 Social Opportunities: £20.61 with additional 1:1 / 2:1 rate and an enhanced rate where applicable. We will hold a bidder's day via Microsoft Teams on 7th May 2025 10-11am please email Kirsty.Davies@stoke.gov.uk to register your interest, the link to join the event will be sent 24 hours in advance.

Old Value

Text
Stoke-on-Trent City Council are looking to procure a Community Care and Support Framework which will cover Home Care, Extra Care, Social Opportunities and support for Unpaid Carers. The Framework is based on a locality model and Providers will be expected to have an office within Stoke-on-Trent or 2 miles from the border. Providers must have a CQC rating of 'Good' or above. Providers that have not been inspected or have received a rating below 'Good' prior to May 2023, will still be able to bid but will be subject to enhanced quality monitoring. The aim of the service is to support residents of Stoke-on-Trent with eligible care and support needs to remain as independent as possible, for as long as possible in their own home. Providers will be expected to integrate into the community that you are working in, understand all of the community resources that you can draw on to support someone and improve their wellbeing. The Framework will cover a number of LOTs aligned to the Locality Teams in Stoke-on-Trent. Providers that bid for Home Care (LOT 1) will have the opportunity to bid for Extra Care (LOT 2) of which there are currently 8 schemes across the locality areas. This is an excellent opportunity for Providers to significantly enhance their business model and opens up opportunities to utilise the Extra Care Setting more effectively to support service users not only in the Extra Care Scheme but in the wider community. Page 4 to 5 There will also be city-wide LOTS for Providers to offer Social Opportunities and dedicated support for Unpaid Carers. There will not be a limit on the number of LOTS that Providers can bid for, however, we do expect to see a clear distinction with how Providers will work within each locality should they choose to deliver across multiple areas. (4 Lots with Lot 1 having 4 sub lots and Lot 2 having 8 sub Lots not individually listed at this point as this is a PIN notice and an invitation to meet with the Council to discuss Lots and Structure). Whilst financial modelling is still to be confirmed, the indicative set rates are as follows (per hour): Home Care: £22.80 Extra Care: £19.42 Carers Support: £22.80 Social Opportunities: £20.61 with additional 1:1 / 2:1 rate and an enhanced rate where applicable. We will hold a bidder's day via Microsoft Teams on 9th January 2025 please email Kirsty.Davies@stoke.gov.uk to register your interest, the link to join the event will be sent 24 hours in advance. Contact name: Care and Support Contract 18+ Email: Kirsty.Davies@Stoke.gov.uk
Entry 2

Where

Section
II.3

New Value

Date
15 Aug 2025

Old Value

Date
29 Mar 2025

Legal basis

Id
32014L0024
Scheme
CELEX

Communication

Future Notice Date
29 Mar 2025, 00:00

Classification

Id
85000000
Scheme
CPV
Description
Health and social work services

Lots and requirements

Entry 1
Id
1
Status
planned
Description
The council wishes to continue fulfilling its current services to the same high standard, though recognises the need to engage with the innovative providers within the market to better understand the wider offer which may be available in an ever-developing area. If you are interested in any further discussions regarding this notice please contact Kirsty.Davies@Stoke.gov.uk, with the reference 'Care and Support Contract 18+ Notice' where additional details can be discussed.

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
Within the city of Stoke-on-Trent or 2 miles within the border

Delivery locations

Entry 1
Region
UKG23
Entry 2
Region
UKG23

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-128776
Name
STOKE-ON-TRENT CITY COUNCIL

Roles

buyer

Address

Region
UKG23
Locality
STOKE-ON-TRENT
Postal Code
ST41HH
Country Name
United Kingdom
Street Address
Civic Centre

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
STOKE-ON-TRENT CITY COUNCIL
No Identifier Rationale
notOnAnyRegister

Contact

Name
Christopher Conway
Telephone
+44 7468538321

Recorded locations

  • Buyer location · STOKE-ON-TRENT · UKG23 · ST41HH · United Kingdom
  • Delivery location · UKG23

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04c562-2025-04-08T12:01:19+01:00compiled ·