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PROCUREMENT OPPORTUNITY

The Provision of Debt Management and Sheriff Officer Services

Glasgow City Council · compiled

Tender information last checkedLast checked 29 Sept 2026, 20:21.

Opportunity overview

Glasgow City Council invites suitably qualified and experienced suppliers to submit bids for the provision of Debt Management and Sheriff Officer Services. The contract has been allocated into 7 separate lots : Lot 1 – Council Tax (First Placement) Lot 2 – Council Tax (Second Placement) Lot 3 - Non Domestic Rates (NDR) Lot 4 – Sundry Debt Lot 5 - Fixed Penalties Lot 6 – Housing Benefit Overpayments Lot 7 – Sheriff Officers (not connected to Lots 1 - 6)

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Scott & Co (Scotland) LLP

Matched by exact name
Contract value
£2.8m
Awarded
Not supplied
Contract signed
31 Mar 2025
Award ID
017737-2025-1
Status
active
Location
Glasgow, UKM82, G2 4JL, United Kingdom

Scott & Co (Scotland) LLP

Matched by exact name
Contract value
£1
Awarded
Not supplied
Contract signed
31 Mar 2025
Award ID
017737-2025-2
Status
active
Location
Glasgow, UKM82, G2 4JL, United Kingdom

Scott & Co (Scotland) LLP

Matched by exact name
Contract value
£1.1m
Awarded
Not supplied
Contract signed
31 Mar 2025
Award ID
017737-2025-3
Status
active
Location
Glasgow, UKM82, G2 4JL, United Kingdom

Scott & Co (Scotland) LLP

Matched by exact name
Contract value
£1
Awarded
Not supplied
Contract signed
31 Mar 2025
Award ID
017737-2025-4
Status
active
Location
Glasgow, UKM82, G2 4JL, United Kingdom

Scott & Co (Scotland) LLP

Matched by exact name
Contract value
£225k
Awarded
Not supplied
Contract signed
31 Mar 2025
Award ID
017737-2025-5
Status
active
Location
Glasgow, UKM82, G2 4JL, United Kingdom

George Walker & Co. T/A Walker Love

Match pending…
Contract value
£590.9k
Awarded
Not supplied
Contract signed
31 Mar 2025
Award ID
017737-2025-6
Status
active
Location
Glasgow, UKM82, G1 3AB, United Kingdom

George Walker & Co. T/A Walker Love

Match pending…
Contract value
£433.3k
Awarded
Not supplied
Contract signed
31 Mar 2025
Award ID
017737-2025-7
Status
active
Location
Glasgow, UKM82, G1 3AB, United Kingdom

Classification

  • CPV79940000 — Collection agency services

Lots

  • Council Tax (First Placement)Value not stated
  • Council Tax (Second Placement)Value not stated
  • Non-Domestic RatesValue not stated
  • Sundry DebtValue not stated
  • Fixed PenaltiesValue not stated
  • Housing Benefit OverpaymentsValue not stated
  • Sheriff Officers (not connected to Lots 1 - 6)Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
GCC005823CPU
Status
complete
Has Recurrence
Yes
Review Details
Glasgow City Council (“the Council”) must, by notice in writing as soon as possible after the decision has been made, inform all tenderers and candidates concerned of its decision to conclude the framework agreement. The Council must allow a period of at least the relevant standstill period (where the notice is sent by facsimile or electronic means the period is 10 days ending at midnight at the end of the 10th day after that on which the last notice is sent, when sent by other means the period is 15 days) to elapse between the date of despatch of the notice referred to in Regulation 85(1) of the Public Contracts (Scotland) Regulations 2015 (“the Regulations”). The Council is obliged to comply with the Regulations and any eligible economic operator can bring an action in the Sheriff Court or the Court of Session where as a consequence of a breach by the Council, suffers or risks suffering loss or damage. The bringing of court proceedings during the standstill period means that the Council must not conclude the framework agreement unless the proceedings are determined, discontinued or disposed of; or the court, by interim order, brings to an end the prohibition. The bringing of court proceedings after the standstill period has elapsed and the remedies that are available to the courts are detailed in the Regulations. Economic Operators can write to the Council seeking further clarification on the notice, to which the Council must respond within 15 days. Economic Operators should be mindful to seek their own independent legal advice when they consider appropriate to do so.
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
14 Jan 2025, 12:00

Address

Street Address
Glasgow City Chambers

Legal basis

Id
32014L0024
Scheme
CELEX

Lot Details

Maximum Lots Bid Per Supplier
9,999,999
Maximum Lots Awarded Per Supplier
6

Recurrence

Description
October 2028

Techniques

Has Framework Agreement
Yes

Framework Agreement

Maximum Participants
10

Expected award period

Starts
14 Jan 2025, 12:00

Tender Period

Ends
14 Jan 2025, 12:00

Contract terms

Has Electronic Payment
Yes
Has Electronic Ordering
Yes
Electronic Invoicing Policy
allowed

Classification

Id
79940000
Scheme
CPV
Description
Collection agency services

Submission terms

Languages

en

Bid Validity Period

Ends
14 May 2025, 23:59

Submission Method

electronicSubmission

Selection criteria

Criteria

Criterion 1
Minimum
Bidders must comply with the undernoted financial requirements in order to participate in the tendering process:- There is a minimum financial requirement that affects trading performance and balance sheet strength Financial requirements for trading performance and balance sheet strength should be calculated on latest filed accounts with Companies House. Trading Performance An overall positive outcome on pre tax profits over a 2 year period. Exceptional items can be excluded from the calculation. The above would be expressed in the ratio Pre-Tax Profit/Turnover. Balance Sheet Strength Net worth of the organisation must be positive at the time of evaluation and organisation must not be subject to an insolvency process. Intangibles can be included for purposes of the Total Assets figure. The above would be expressed in the ratio Total Assets/Total Liabilities. Companies that are only required to file abbreviated accounts, must submit full sets of accounts in order for the two year profitability requirement to be verified. A bidder should have no outstanding issues, with regard to statutory filing requirements with Companies House. Bidders who have been trading for less than the 2 years noted above must provide evidence that they are complying with the above minimum financial requirements for the period in which they have been trading. Bidders who do not comply with the above financial requirements but are part of a Group, can provide a Parent Guarantee if the Parent company satisfies the financial requirements stipulated above. The council reserves the right, at its own discretion, to seek such other information from the Bidder in accordance with Regulations 61(7) or Regulation 61 (8) of the Public Contracts (Scotland) Regulations 2015 to prove the bidder's economic and financial standing. It is a requirement of this contract that bidders hold, or commit to obtain prior to the commencement of any subsequently awarded contract the types of levels of insurance below. These apply to all Lots.: Employer’s Liability insurance to the value of at least TEN MILLION POUNDS STERLING (GBP 10,000,000) Public Liability Insurance to the value of at least FIVE MILLION POUNDS STERLING (GBP 5,000,000) Professional Indemnity Insurance to the value of at least FIVE MILLION POUNDS STERLING (GBP 5,000,000) A financial liability insurance package that includes Crime and Cyber risks. Please note – while Bidders may have standalone policies for each of the listed insurance elements, others will have them included with their public liability insurance. Where this is the case, Bidders must ensure that each of the insurance elements is explicitly stated and described in the relevant policy.

Lots and requirements

Entry 1
Id
1
Title
Council Tax (First Placement)
Status
cancelled
Has Options
No
Has Renewal
No
Description
The council seeks the services of a Debt Management Partner and Sheriff Officer for collection of unpaid council tax. The supplier of Lot 1 will receive the majority of council tax cases; however it is anticipated that the prospects of successful collection will be high. The caseload will mainly consist of the following: - customers who have a history of payment activity or customers who have fallen into arrears for the first time - customers who have vacated the property and may require to be traced The caseload may also contain customers that are liable to pay council tax on unoccupied properties. This caseload may include customers that are subject to an additional 100% charge for long term empty properties and second homes. The successful supplier will assist the council with collection of debt in these cases and where appropriate trace absent owners.

Award criteria

Criteria

Criterion 1
Name
Contract Management
Type
quality
Description
5%
Criterion 2
Name
Data, IT Systems and Business Continuity
Type
quality
Description
8%
Criterion 3
Name
Sustainability
Type
quality
Description
2%
Criterion 4
Name
Methodology
Type
quality
Description
25%
Criterion 5
Name
Challenges and Innovation
Type
quality
Description
5%
Criterion 6
Name
Performance
Type
quality
Description
12%
Criterion 7
Name
Sheriff Officer Services
Type
quality
Description
5%
Criterion 8
Name
Communication
Type
quality
Description
3%
Criterion 9
Name
Fair Work First
Type
quality
Description
5%
Criterion 10
Type
price
Description
30%

Contract period

Duration In Days
1,440

Submission terms

Variant Policy
notAllowed
Entry 2
Id
2
Title
Council Tax (Second Placement)
Status
cancelled
Has Options
No
Has Renewal
No
Description
The council seeks the services of a Debt Management Partner and Sheriff Officer that has the ability to investigate and initiate council tax collection from customers with a history of non-payment. The supplier will assist the council in the collection of council tax by taking a holistic and innovative approach to investigation, confirming liability and recovery and collection.

Award criteria

Criteria

Criterion 1
Name
Contract Management
Type
quality
Description
5%
Criterion 2
Name
Data, IT Systems and Business Continuity
Type
quality
Description
8%
Criterion 3
Name
Sustainability
Type
quality
Description
2%
Criterion 4
Name
Methodology
Type
quality
Description
30%
Criterion 5
Name
Challenges and Innovation
Type
quality
Description
8%
Criterion 6
Name
Performance
Type
quality
Description
15%
Criterion 7
Name
Sheriff Officer Services
Type
quality
Description
5%
Criterion 8
Name
Communication
Type
quality
Description
7%
Criterion 9
Name
Fair Work First
Type
quality
Description
5%
Criterion 10
Type
price
Description
15%

Contract period

Duration In Days
1,440

Submission terms

Variant Policy
notAllowed
Entry 3
Id
3
Title
Non-Domestic Rates
Status
cancelled
Has Options
No
Has Renewal
No
Description
The council seeks the services of a Debt Management Partner and Sheriff Officer to assist the council in the collection of Non-Domestic Rates, Business Improvement Districts (BIDS), Civil penalties and the Visitor Levy. They will take a holistic and innovative approach to investigation, confirmation of liability, recovery and collection. The Lot 3 supplier will provide collection and recovery services for customers liable to pay Business Improvement Districts (BIDS) within the Glasgow City boundary.

Award criteria

Criteria

Criterion 1
Name
Contract Management
Type
quality
Description
5%
Criterion 2
Name
Data, IT Systems and Business Continuity
Type
quality
Description
8%
Criterion 3
Name
Sustainability
Type
quality
Description
2%
Criterion 4
Name
Methodology
Type
quality
Description
25%
Criterion 5
Name
Challenges and Innovation
Type
quality
Description
5%
Criterion 6
Name
Performance
Type
quality
Description
12%
Criterion 7
Name
Sheriff Officer Services
Type
quality
Description
5%
Criterion 8
Name
Communication
Type
quality
Description
3%
Criterion 9
Name
Fair Work First
Type
quality
Description
5%
Criterion 10
Type
price
Description
30%

Contract period

Duration In Days
1,440

Submission terms

Variant Policy
notAllowed
Entry 4
Id
4
Title
Sundry Debt
Status
cancelled
Has Options
No
Has Renewal
No
Description
The council seeks the services of a Debt Management Partner for collection of unpaid Accounts Receivable or Sundry Debts. The council and its Affiliated Bodies provide a wide range of services that are subject to invoice and collection processes. The successful supplier will assist the council in the collection of unpaid invoices issued by council departments or affiliated bodies. The council may also be required to administer and collect a range of sundry charges introduced during the period of this framework agreement. Additional levy’s or any other additional fees administered by the council family will also be included in the scope of this lot.

Award criteria

Criteria

Criterion 1
Name
Contract Management
Type
quality
Description
5%
Criterion 2
Name
Data, IT Systems and Business Continuity
Type
quality
Description
8%
Criterion 3
Name
Sustainability
Type
quality
Description
2%
Criterion 4
Name
Methodology
Type
quality
Description
20%
Criterion 5
Name
Challenges and Innovation
Type
quality
Description
5%
Criterion 6
Name
Performance
Type
quality
Description
10%
Criterion 7
Name
Communication
Type
quality
Description
5%
Criterion 8
Name
Fair Work First
Type
quality
Description
5%
Criterion 9
Type
price
Description
40%

Contract period

Duration In Days
1,440

Submission terms

Variant Policy
notAllowed
Entry 5
Id
5
Title
Fixed Penalties
Status
cancelled
Has Options
No
Has Renewal
No
Description
The council seeks the services of a Debt Management Partner and Sheriff Officer that has the ability to investigate and initiate collection from debtors who have failed to make full payment of a Penalty Charge Notice and/or Bus Lane Charge Notice. The successful supplier will also provide collection and enforcement services to any similar new scheme where a fixed penalty is applied.

Award criteria

Criteria

Criterion 1
Name
Contract Management
Type
quality
Description
5%
Criterion 2
Name
Data, IT Systems and Business Continuity
Type
quality
Description
8%
Criterion 3
Name
Sustainability
Type
quality
Description
2%
Criterion 4
Name
Methodology
Type
quality
Description
20%
Criterion 5
Name
Challenges and Innovation
Type
quality
Description
4%
Criterion 6
Name
Performance
Type
quality
Description
10%
Criterion 7
Name
Sheriff Officer Services
Type
quality
Description
4%
Criterion 8
Name
Communication
Type
quality
Description
2%
Criterion 9
Name
Fair Work First
Type
quality
Description
5%
Criterion 10
Type
price
Description
40%

Contract period

Duration In Days
1,440

Submission terms

Variant Policy
notAllowed
Entry 6
Id
7
Title
Sheriff Officers (not connected to Lots 1 - 6)
Status
cancelled
Has Options
No
Has Renewal
No
Description
The council seeks to appoint a supplier to provide Sheriff Officer services to a framework for the execution of general citation and diligence services for the council not connected to Lots 1-6. The successful supplier will commit sufficient resources to the work allocated in order to meet the service level requirements of this contract.

Award criteria

Criteria

Criterion 1
Name
Compliance with the Scope of Services
Type
quality
Description
1%
Criterion 2
Name
Capability
Type
quality
Description
10%
Criterion 3
Name
Key Personnel
Type
quality
Description
14%
Criterion 4
Name
Key Contact
Type
quality
Description
10%
Criterion 5
Name
Service Delivery
Type
quality
Description
20%
Criterion 6
Name
Quality Control
Type
quality
Description
10%
Criterion 7
Name
Technology
Type
quality
Description
10%
Criterion 8
Name
Data Protection
Type
quality
Description
10%
Criterion 9
Name
Added Value
Type
quality
Description
10%
Criterion 10
Name
Fair Work First
Type
quality
Description
5%
Criterion 11
Type
price
Description
0%

Contract period

Duration In Days
1,440

Submission terms

Variant Policy
notAllowed
Entry 7
Id
6
Title
Housing Benefit Overpayments
Status
cancelled
Has Options
No
Has Renewal
No
Description
The council seeks the services of a Debt Management Partner and Sheriff Officer for collection of unpaid Housing Benefit Overpayments (HBOP). The council administers and pays Housing Benefit (HB) to public and private sector tenants and landlords on behalf of the Department for Work and Pensions.

Award criteria

Criteria

Criterion 1
Name
Contract Management
Type
quality
Description
5%
Criterion 2
Name
Data, IT Systems and Business Continuity
Type
quality
Description
8%
Criterion 3
Name
Sustainability
Type
quality
Description
2%
Criterion 4
Name
Methodology
Type
quality
Description
20%
Criterion 5
Name
Challenges and Innovation
Type
quality
Description
4%
Criterion 6
Name
Performance
Type
quality
Description
10%
Criterion 7
Name
Sheriff Officer Services
Type
quality
Description
4%
Criterion 8
Name
Communication
Type
quality
Description
2%
Criterion 9
Name
Fair Work First
Type
quality
Description
5%
Criterion 10
Type
price
Description
40%

Contract period

Duration In Days
1,440

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
Glasgow City

Delivery locations

Entry 1
Region
UKM82
Entry 2
Region
UKM82
Entry 3
Region
UKM82

Additional Classifications

Entry 1
Id
79940000
Scheme
CPV
Description
Collection agency services
Item 2
Id
2
Related Lot
2

Delivery Location

Description
Glasgow City

Delivery locations

Entry 1
Region
UKM82
Entry 2
Region
UKM82
Entry 3
Region
UKM82

Additional Classifications

Entry 1
Id
79940000
Scheme
CPV
Description
Collection agency services
Item 3
Id
3
Related Lot
3

Delivery Location

Description
Glasgow City

Delivery locations

Entry 1
Region
UKM82
Entry 2
Region
UKM82
Entry 3
Region
UKM82

Additional Classifications

Entry 1
Id
79940000
Scheme
CPV
Description
Collection agency services
Item 4
Id
4
Related Lot
4

Delivery Location

Description
Glasgow City

Delivery locations

Entry 1
Region
UKM82
Entry 2
Region
UKM82
Entry 3
Region
UKM82

Additional Classifications

Entry 1
Id
79940000
Scheme
CPV
Description
Collection agency services
Item 5
Id
5
Related Lot
5

Delivery Location

Description
Glasgow City

Delivery locations

Entry 1
Region
UKM82
Entry 2
Region
UKM82
Entry 3
Region
UKM82

Additional Classifications

Entry 1
Id
79940000
Scheme
CPV
Description
Collection agency services
Item 6
Id
7
Related Lot
7

Delivery Location

Description
Glasgow City

Delivery locations

Entry 1
Region
UKM82
Entry 2
Region
UKM82
Entry 3
Region
UKM82

Additional Classifications

Entry 1
Id
79940000
Scheme
CPV
Description
Collection agency services
Item 7
Id
6
Related Lot
6

Delivery Location

Description
Glasgow City

Delivery locations

Entry 1
Region
UKM82
Entry 2
Region
UKM82
Entry 3
Region
UKM82

Additional Classifications

Entry 1
Id
79940000
Scheme
CPV
Description
Collection agency services

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-73933
Name
Glasgow City Council

Roles

buyer
centralPurchasingBody

Address

Region
UKM82
Locality
Glasgow
Postal Code
G2 1DU
Country Name
United Kingdom
Street Address
40 John St, City Chambers

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Glasgow City Council

Contact

Name
David Hart
Organisation 2
Id
GB-FTS-15267
Name
Glasgow Sheriff Court and Justice of the Peace Court

Roles

reviewBody

Address

Locality
Glasgow
Postal Code
G5 9DA
Country Name
United Kingdom
Street Address
PO Box 23, 1 Carlton Place

Details

Identifier

Legal Name
Glasgow Sheriff Court and Justice of the Peace Court

Contact

Organisation 3
Id
GB-FTS-104541
Name
Scott & Co (Scotland) LLP

Roles

supplier

Address

Region
UKM82
Locality
Glasgow
Postal Code
G2 4JL
Country Name
United Kingdom
Street Address
279 Bath Street

Details

Scale
sme

Identifier

Legal Name
Scott & Co (Scotland) LLP
Organisation 4
Id
GB-FTS-145573
Name
George Walker & Co. T/A Walker Love

Roles

supplier

Address

Region
UKM82
Locality
Glasgow
Postal Code
G1 3AB
Country Name
United Kingdom
Street Address
16 Royal Exchange Square

Details

Scale
sme

Identifier

Legal Name
George Walker & Co. T/A Walker Love

Award information

Award 1
Id
017737-2025-1
Title
Council Tax (First Placement)
Status
active

Suppliers

Supplier 1
Id
GB-FTS-104541
Name
Scott & Co (Scotland) LLP

Related lots

1
Award 2
Id
017737-2025-2
Title
Non-Domestic Rates
Status
active

Suppliers

Supplier 1
Id
GB-FTS-104541
Name
Scott & Co (Scotland) LLP

Related lots

3
Award 3
Id
017737-2025-3
Title
Sundry Debt
Status
active

Suppliers

Supplier 1
Id
GB-FTS-104541
Name
Scott & Co (Scotland) LLP

Related lots

4
Award 4
Id
017737-2025-4
Title
Fixed Penalties
Status
active

Suppliers

Supplier 1
Id
GB-FTS-104541
Name
Scott & Co (Scotland) LLP

Related lots

5
Award 5
Id
017737-2025-5
Title
Housing Benefit Overpayments
Status
active

Suppliers

Supplier 1
Id
GB-FTS-104541
Name
Scott & Co (Scotland) LLP

Related lots

6
Award 6
Id
017737-2025-6
Title
Sheriff Officers (not connected to Lots 1 - 6)
Status
active

Suppliers

Supplier 1
Id
GB-FTS-145573
Name
George Walker & Co. T/A Walker Love

Related lots

7
Award 7
Id
017737-2025-7
Title
Council Tax (Second Placement)
Status
active

Suppliers

Supplier 1
Id
GB-FTS-145573
Name
George Walker & Co. T/A Walker Love

Related lots

2

Contracts and changes

Entry 1
Id
017737-2025-1
Title
Council Tax (First Placement)
Status
active
Award ID
017737-2025-1
Date Signed
1 Apr 2025, 00:00

Value

Amount
2,804,364
Currency
GBP
Entry 2
Id
017737-2025-2
Title
Non-Domestic Rates
Status
active
Award ID
017737-2025-2
Date Signed
1 Apr 2025, 00:00

Value

Amount
1
Currency
GBP
Entry 3
Id
017737-2025-3
Title
Sundry Debt
Status
active
Award ID
017737-2025-3
Date Signed
1 Apr 2025, 00:00

Value

Amount
1,061,522
Currency
GBP
Entry 4
Id
017737-2025-4
Title
Fixed Penalties
Status
active
Award ID
017737-2025-4
Date Signed
1 Apr 2025, 00:00

Value

Amount
1
Currency
GBP
Entry 5
Id
017737-2025-5
Title
Housing Benefit Overpayments
Status
active
Award ID
017737-2025-5
Date Signed
1 Apr 2025, 00:00

Value

Amount
225,000
Currency
GBP
Entry 6
Id
017737-2025-6
Title
Sheriff Officers (not connected to Lots 1 - 6)
Status
active
Award ID
017737-2025-6
Date Signed
1 Apr 2025, 00:00

Value

Amount
590,944
Currency
GBP
Entry 7
Id
017737-2025-7
Title
Council Tax (Second Placement)
Status
active
Award ID
017737-2025-7
Date Signed
1 Apr 2025, 00:00

Value

Amount
433,315
Currency
GBP

Recorded locations

  • Buyer location · Glasgow · UKM82 · G2 1DU · United Kingdom
  • Delivery location · UKM82

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04c2fb-2025-04-29T16:34:42+01:00compiled ·