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PROCUREMENT OPPORTUNITY

Production Agency & Brand Hub

OPEN UNIVERSITY(THE) · compiled

Tender information last checkedLast checked 29 Sept 2026, 20:23.

Opportunity overview

Contract awarded to one supplier who will be responsible for the Brand hub - hosting and management. This includes both technical services, digital and creative developments, digital builds and regular updates. In addition, we need an agency who can provide digital, creative design and production services. All in line with the OU Brand guidelines.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Matrix Graphics Ltd

Matched by number
Contract value
£1m
Awarded
Not supplied
Contract signed
1 Feb 2025
Award ID
003720-2025-1
Status
active
Identifier
GB-COH 02556297
Location
Birmingham, UKG31, B3 1SF, United Kingdom

Matrix Graphics Ltd

Matched by number
Contract value
£1m
Awarded
Not supplied
Contract signed
6 Dec 2024
Award ID
039352-2024-1-1
Status
active
Identifier
GB-COH 2556297
Location
Birmingham, UKG31, B3 1SF, United Kingdom

Classification

  • CPV79342000 — Marketing services

Lots

  • Website delivery •Conception, design, development of existing and new digital pages/sites •Hosting of Brand hub and Brand policy •Ongoing maintenance of site, including updating pages and building of new pages, adapting the site for user needs •Services site for both internal (staff) and external (agencies/third party partners) audience with asset distribution •Immediate response to systems issue/errors/changes Brand templates development Using Brand guidelines to design, create and deliver on brand assets and templates for OU colleagues and partners •Build and maintenance of Microsoft Office suite templates, finely tuned to maximize productivity and brand consistency to be used by a broad range of OU stakeholders with built in guidance, preset fonts, colours, brand elements and data-linked elements. Online & offline creative assets •Using Brand guidelines to design, create and deliver on brand assets and templates for OU colleagues and partners •Assets include videos, animations, illustrations; printed assets; graphic files in multiple formats. (e.g. Designing doordrop leaflet; suite of social media animated videos; ezines; openlearn content projects; digital banners; resizing outdoor artwork; brochures; leaflets; building vinyl; pull-up banners; event stand collateral) Brand asset management •Safely store and make maintain Brand assets on both the Asset bank and on servers to service Brand guidelines •Full knowledge of use of Brand guidelines and brand assets Brand guidelines & web toolkits •Creation of multiple brand toolkits and online guidelines with cross-linking to the OU asset bank •The Asset bank is used by both internal and external users for obtaining up to date Brand assets, brand images and case stories •The Asset bank tracks user download details and asset usage Host Brand guidelines •Maintain guidelines - add new pages, action updates, input to development to ensure we are leading with the best technology and for easy user experience. Problem-solving and systems support •Intricate problem-solving within the digital environment, encompassing the rapid deployment of complex solutions that leverage new technologies to address any challenges posed. •Provide technical support to enhance the online offering to OU users •Provide new solution and technology to enhance the user experience and host the complicated web infrastructure End-to-end technical support •Provide solutions and recommendations for best practice/best use of system •Immediate response to critical issues/queries •Immediate response to urgent/business critical changes that need to be implemented Accessibility enhancement •Rigorous adherence to the latest accessibility standards, including WCAG 2.1 AA, with indepth conformance reviews and comprehensive audits, ensuring a frictionless experience for users of all abilities across all media such as templates, guidelines and websites. •Ensure the site is fully compliant with OU and industry accessibility guidance •Knowledge and experience of accessibility requirements for digital and offline usersValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-04c2cf
Status
complete
Procurement Method
limited
Main Procurement Category
services
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
Matrix Graphics Ltd have developed a bespoke brand infrastructure, spanning technical architecture, institutional workflows and alignment to the University's specific operational and compliance requirements. At its core lies a codebase developed over many years, drawing on advanced methodologies, such as modular programming, adaptive algorithms, and bespoke data handling systems, to support the institution's unique and evolving needs.

Covered By

GPA

Legal basis

Id
32014L0024
Scheme
CELEX

Techniques

Has Framework Agreement
Yes

Classification

Id
79342000
Scheme
CPV
Description
Marketing services

Procedure reasons

Entry 1
Id
D_TECHNICAL
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
Yes
Description
Website delivery •Conception, design, development of existing and new digital pages/sites •Hosting of Brand hub and Brand policy •Ongoing maintenance of site, including updating pages and building of new pages, adapting the site for user needs •Services site for both internal (staff) and external (agencies/third party partners) audience with asset distribution •Immediate response to systems issue/errors/changes Brand templates development Using Brand guidelines to design, create and deliver on brand assets and templates for OU colleagues and partners •Build and maintenance of Microsoft Office suite templates, finely tuned to maximize productivity and brand consistency to be used by a broad range of OU stakeholders with built in guidance, preset fonts, colours, brand elements and data-linked elements. Online & offline creative assets •Using Brand guidelines to design, create and deliver on brand assets and templates for OU colleagues and partners •Assets include videos, animations, illustrations; printed assets; graphic files in multiple formats. (e.g. Designing doordrop leaflet; suite of social media animated videos; ezines; openlearn content projects; digital banners; resizing outdoor artwork; brochures; leaflets; building vinyl; pull-up banners; event stand collateral) Brand asset management •Safely store and make maintain Brand assets on both the Asset bank and on servers to service Brand guidelines •Full knowledge of use of Brand guidelines and brand assets Brand guidelines & web toolkits •Creation of multiple brand toolkits and online guidelines with cross-linking to the OU asset bank •The Asset bank is used by both internal and external users for obtaining up to date Brand assets, brand images and case stories •The Asset bank tracks user download details and asset usage Host Brand guidelines •Maintain guidelines - add new pages, action updates, input to development to ensure we are leading with the best technology and for easy user experience. Problem-solving and systems support •Intricate problem-solving within the digital environment, encompassing the rapid deployment of complex solutions that leverage new technologies to address any challenges posed. •Provide technical support to enhance the online offering to OU users •Provide new solution and technology to enhance the user experience and host the complicated web infrastructure End-to-end technical support •Provide solutions and recommendations for best practice/best use of system •Immediate response to critical issues/queries •Immediate response to urgent/business critical changes that need to be implemented Accessibility enhancement •Rigorous adherence to the latest accessibility standards, including WCAG 2.1 AA, with indepth conformance reviews and comprehensive audits, ensuring a frictionless experience for users of all abilities across all media such as templates, guidelines and websites. •Ensure the site is fully compliant with OU and industry accessibility guidance •Knowledge and experience of accessibility requirements for digital and offline users

Options

Description
2 year agreement with the options to extend for a further 2 x 12 months. Total contract length: 4 years

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKJ12
Entry 2
Region
UKJ12

Additional Classifications

Entry 1
Id
79342000
Scheme
CPV
Description
Marketing services

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-10604
Name
OPEN UNIVERSITY(THE)

Roles

buyer

Address

Region
UKJ12
Locality
MILTON KEYNES
Postal Code
MK76AA
Country Name
United Kingdom
Street Address
Walton Hall

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
09
Scheme
COFOG
Description
Education

Identifier

Legal Name
OPEN UNIVERSITY(THE)
No Identifier Rationale
notOnAnyRegister

Contact

Name
Procurement Team
Telephone
+44 1908655814
Organisation 2
Id
GB-COH-2556297
Name
Matrix Graphics Ltd

Roles

supplier

Address

Region
UKG31
Locality
Birmingham
Postal Code
B3 1SF
Country Name
United Kingdom
Street Address
1.05b Assay Studios, 141 Newhall Street

Details

Scale
sme

Identifier

Id
2556297
Scheme
GB-COH
Legal Name
Matrix Graphics Ltd
Organisation 3
Id
GB-FTS-36274
Name
The Open University

Roles

reviewBody

Address

Locality
Milton Keynes
Country Name
United Kingdom

Identifier

Legal Name
The Open University
Organisation 4
Id
GB-FTS-137088
Name
OPEN UNIVERSITY(THE)

Roles

buyer

Address

Region
UKJ12
Locality
MILTON KEYNES
Postal Code
MK76AA
Country Name
United Kingdom
Street Address
THE OPEN UNIVERSITY

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
09
Scheme
COFOG
Description
Education

Identifier

Legal Name
OPEN UNIVERSITY(THE)
No Identifier Rationale
notOnAnyRegister

Contact

Name
Procurement Team
Organisation 5
Id
GB-COH-02556297
Name
Matrix Graphics Ltd

Roles

supplier

Address

Region
UKG31
Locality
Birmingham
Postal Code
B3 1SF
Country Name
United Kingdom
Street Address
1.05b Assay Studios 141 Newhall Street

Details

Scale
sme

Identifier

Id
02556297
Scheme
GB-COH
Legal Name
Matrix Graphics Ltd

Award information

Award 1
Id
039352-2024-1-1
Status
active

Suppliers

Supplier 1
Id
GB-COH-2556297
Name
Matrix Graphics Ltd

Related lots

1
Award 2
Id
003720-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-COH-02556297
Name
Matrix Graphics Ltd

Related lots

1

Contracts and changes

Entry 1
Id
039352-2024-1-1
Status
active
Award ID
039352-2024-1-1
Date Signed
6 Dec 2024, 00:00

Value

Amount
1,000,000
Currency
GBP
Entry 2
Id
003720-2025-1
Status
active
Award ID
003720-2025-1
Date Signed
1 Feb 2025, 00:00

Value

Amount
1,000,000
Currency
GBP

Recorded locations

  • Buyer location · MILTON KEYNES · UKJ12 · MK76AA · United Kingdom
  • Delivery location · UKJ12

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04c2cf-2025-02-04T16:44:56Zcompiled ·