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PROCUREMENT OPPORTUNITY

Key Holding, Alarm Response and Venue Security Services

Wirral Borough Council · compiled

Tender information last checkedLast checked 29 Sept 2026, 20:21.

Opportunity overview

Provision for 24 hours / 365 days a year service for key holding and response to alarm activations & incidents and to provide door supervisors and security officers.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Chase Service Group

Match pending…
Contract value
£900k
Awarded
Not supplied
Contract signed
14 Apr 2025
Award ID
015256-2025-DN750820-1
Status
active
Location
Ilford - Essex, UKH3, IG1 1YS, United Kingdom

Classification

  • CPV79710000 — Security services
  • CPV79711000 — Alarm-monitoring services
  • CPV79713000 — Guard services
  • CPV79715000 — Patrol services

Lots

  • Wirral Council is looking for a single supplier for the provision of the following Key-holding and Alarm Response - to provide 24 hours/365 days a year services for key holding and response to alarm activation and incidents of Wirral Council building, the service provider will provide a responsive service to respond to alarm activations. This will require holding & collection of keys, holding of alarm and access details for all the sites and provide a 24 hour / 365-day response to activations of alarms in these buildings. Venue Security - Attendance will be required at Wirral Council premises for the days and periods notified by the Client, Wirral Council. The Service provider will be required to provide services as and when required, 24 hours a day, 7 days a week, including all days deemed to be bank holidays in the United Kingdom. The provision of this service shall be called off on an “as and when required” basis. For some premises / occasions the provision of consistent and regular personnel will be preferred to ensure familiarity with both physical layout and with Wirral Council contacts and procedures. These services will consist of a mixture of provisions as detailed below: - Static security for events/incidents Static security for public and closed meetings Licensed door supervisors for public and closed meetings Mobile security patrols - Mobile Patrols are not expected to form a major component of this contract however Wirral Council may request provision of mobile patrols of specific areas in relation to an identified threat or concern. The service provider must be able to meet all the requirements and standards of British Standard BS7499 for manned security services and the current ACPO policies on keyholding, and also be a member of the SIA approved contract scheme and ACS accreditation.£900k

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN750820
Status
complete
Has Recurrence
No
Review Details
The Contracting Authority will incorporate a minimum 10 calendar day (when using electronic means) standstill period at the point information on the award of the contract is communicated to tenderers. This period allows unsuccessful tenderers to challenge the decision to award a contract before a contract is executed/signed (as appropriate). The Public Contracts Regulations 2015 (‘Regulations’) provide for aggrieved parties who have been harmed or at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly and within the time limits as defined in the above regulations. Where a contract has not been entered into the court may order the setting aside of the award decision or order the contracting authority to amend any document and may award damages. If the contract has been entered into the court has the options to award damages and/or to shorten or order the contract ineffective.
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Bid Opening

Date
14 Jan 2025, 12:00

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
14 Jan 2025, 12:00

Tender Period

Ends
13 Jan 2025, 12:00

Classification

Id
79710000
Scheme
CPV
Description
Security services

Submission terms

Languages

en

Bid Validity Period

Duration In Days
90

Submission Method

electronicSubmission

Other Requirements

Requires Staff Names And Qualifications
Yes

Selection criteria

Criteria

Criterion 1
Type
technical
Description
The service provider must be able to meet all the requirements and standards of British Standard BS7499 for manned security services and the current ACPO policies on key-holding, and also be a member of the SIA approved contract scheme and ACS accreditation.

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
Wirral Council is looking for a single supplier for the provision of the following Key-holding and Alarm Response - to provide 24 hours/365 days a year services for key holding and response to alarm activation and incidents of Wirral Council building, the service provider will provide a responsive service to respond to alarm activations. This will require holding & collection of keys, holding of alarm and access details for all the sites and provide a 24 hour / 365-day response to activations of alarms in these buildings. Venue Security - Attendance will be required at Wirral Council premises for the days and periods notified by the Client, Wirral Council. The Service provider will be required to provide services as and when required, 24 hours a day, 7 days a week, including all days deemed to be bank holidays in the United Kingdom. The provision of this service shall be called off on an “as and when required” basis. For some premises / occasions the provision of consistent and regular personnel will be preferred to ensure familiarity with both physical layout and with Wirral Council contacts and procedures. These services will consist of a mixture of provisions as detailed below: - Static security for events/incidents Static security for public and closed meetings Licensed door supervisors for public and closed meetings Mobile security patrols - Mobile Patrols are not expected to form a major component of this contract however Wirral Council may request provision of mobile patrols of specific areas in relation to an identified threat or concern. The service provider must be able to meet all the requirements and standards of British Standard BS7499 for manned security services and the current ACPO policies on keyholding, and also be a member of the SIA approved contract scheme and ACS accreditation.

Value

Amount
900,000
Currency
GBP

Renewal

Description
This services contract will run for a period of 24 months with options to extend for two (2) periods of 12 months each (maximum 24 months). Estimated contract start date: 1st March 2025

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
45
Criterion 2
Name
Social Value
Type
quality
Description
10
Criterion 3
Type
price
Description
45

Contract period

Duration In Days
1,440

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
Wirral

Delivery locations

Entry 1
Region
UKD74
Entry 2
Region
UKD74

Additional Classifications

Entry 1
Id
79711000
Scheme
CPV
Description
Alarm-monitoring services
Entry 2
Id
79713000
Scheme
CPV
Description
Guard services
Entry 3
Id
79715000
Scheme
CPV
Description
Patrol services

Published documents

Entry 1
Id
economic
Document Type
economicSelectionCriteria
Entry 2
Id
technical
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-114795
Name
Wirral Borough Council

Roles

buyer

Address

Region
UKD74
Locality
Birkenhead
Postal Code
CH41 2AB
Country Name
United Kingdom
Street Address
Mallory Building, 2 Alice Kerr Square

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Wirral Borough Council

Contact

Name
Ms Lyndsay Miles
Telephone
+44 1516062000
Organisation 2
Id
GB-FTS-50
Name
The Royal Court of Justice

Roles

reviewBody

Address

Locality
London
Postal Code
WC2A 2LL
Country Name
United Kingdom
Street Address
The Strand

Identifier

Legal Name
The Royal Court of Justice

Contact

Telephone
+44 20794760000
Organisation 3
Id
GB-FTS-132052
Name
Wirral Council

Roles

reviewContactPoint

Address

Locality
Wirral
Postal Code
CH41 2AB
Country Name
United Kingdom
Street Address
Mallory Building, 2 Alice Ker Square, Grange Precinct

Identifier

Legal Name
Wirral Council
Organisation 4
Id
GB-FTS-144197
Name
Chase Service Group

Roles

supplier

Address

Region
UKH3
Locality
Ilford - Essex
Postal Code
IG1 1YS
Country Name
United Kingdom
Street Address
250a High Road

Details

Scale
sme

Identifier

Legal Name
Chase Service Group

Contact

Telephone
+44 2071128279
Organisation 5
Id
GB-FTS-144198
Name
Wirral Council

Roles

reviewContactPoint

Address

Locality
Merseyside
Postal Code
CH41 2AB
Country Name
United Kingdom
Street Address
Mallory Building, 2 Alice Ker Square

Details

Identifier

Legal Name
Wirral Council

Award information

Award 1
Id
015256-2025-DN750820-1
Title
Key Holding, Alarm Response and Venue Security Services
Status
active

Suppliers

Supplier 1
Id
GB-FTS-144197
Name
Chase Service Group

Related lots

1

Contracts and changes

Entry 1
Id
015256-2025-DN750820-1
Title
Key Holding, Alarm Response and Venue Security Services
Status
active
Award ID
015256-2025-DN750820-1
Date Signed
15 Apr 2025, 00:00

Value

Amount
900,000
Currency
GBP

Recorded locations

  • Buyer location · Birkenhead · UKD74 · CH41 2AB · United Kingdom
  • Delivery location · UKD74

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04c26a-2025-04-15T14:01:08+01:00compiled ·