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PROCUREMENT OPPORTUNITY

Scotland wide integration support service for forced migrants.

Scottish Government · compiled

Tender information last checkedLast checked 29 Sept 2026, 20:18.

Opportunity overview

The Scottish Government Asylum and Refugee Integration Team is seeking a service provider to deliver a contracted Scotland-wide integration support service for forced migrants. The current grant funded Refugee Support Service provides a programme of support interventions; Helping forced migrants living in Scotland to improve their understanding of their rights, offering information, advice and advocacy on accessing these rights, so they can restore the social and economic independence needed to build a new life as part of Scottish society. A free and confidential helpline for all forced migrants across Scotland, providing a triage function to undertake a preliminary assessment of the nature and urgency of their need to determine required action. This leads to provision of information and advice or signposting and making referrals when more relevant support or expertise are provided by other organisations; Comprehensive and up-to-date data and insights from across different refugee programmes in Scotland, informing and contributing to the overall implementation of Scotland’s policy framework of refugee integration. A team of Regional Integration Coordinators, advisers and regional volunteers who oversee each region, working closely with forced migrants, communities and service delivery partners to coordinate support, centralise and improve access to information on regional support and resources, preventing duplication of services and ensures the approach complements and enhances existing local provision.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Scottish Refugee Council

Match pending…
Contract value
£14.4m
Awarded
Not supplied
Contract signed
16 Jul 2025
Award ID
043967-2025-CASE/737512-1
Status
active
Location
Glasgow, UKM82, G2 5AH, United Kingdom

Classification

  • CPV72253000 — Helpdesk and support services
  • CPV72253100 — Helpdesk services
  • CPV79530000 — Translation services
  • CPV98133100 — Civic betterment and community facility support services

Lots

  • A contract to be placed under the Open Procedure.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CASE/737512
Status
complete
Has Recurrence
No
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
6 May 2025, 12:00

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
6 May 2025, 12:00

Tender Period

Ends
6 May 2025, 12:00

Communication

Future Notice Date
20 Jan 2025, 00:00

Contract terms

Has Electronic Payment
Yes
Has Electronic Ordering
Yes
Electronic Invoicing Policy
allowed

Classification

Id
72253000
Scheme
CPV
Description
Helpdesk and support services

Submission terms

Languages

en

Bid Validity Period

Duration In Days
180

Submission Method

electronicSubmission

Other Requirements

Requires Staff Names And Qualifications
Yes

Selection criteria

Criteria

Criterion 1
Type
suitability
Description
4A.1 of SPD - Bidders must demonstrate that all Helpline staff and Caseworker staff are be registered with Immigration Advice Authority (IAA) 4A.2.1 of SPD - Bidders must demonstrate their authorisation/Membership of the Helplines Partnership

Applies To

supplier
Criterion 2
Type
economic
Description
Bidders must demonstrate a current ratio of 1.5 or more Current ratio will be calculated as follows net current assets divided by net current liabilities. There must be no qualification or contra-indication from any evidence provided in support of the bidders economic and financial standing Minimum level(s) of standards required: Bidders must have in place the minimum Insurance Levels Public Liability 5,000,000 GBP, Professional indemnity 5,000,000 GBP Employers Liability GBP in accordance with any legal obligation for the time being in force. Such insurances must be maintained for the duration of the Contract and for a minimum of 5 years following the expiry or termination of the contract as appropriate

Applies To

supplier
Criterion 3
Type
technical
Description
4C6 of SPD - Bidders must demonstrate that their Helpline and Casework staff or anyone giving immigration advice hold the Educational and Professional Qualifications - Qualification required is OISC Level 1

Applies To

supplier

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
Yes
Has Renewal
Yes
Description
A contract to be placed under the Open Procedure.

Options

Description
The Purchaser may, by giving notice to the Service Provider, extend the period of the Contract to a date falling no later than 31st March 2030. Subject to that constraint, the Purchaser may extend the period of the Contract on more than one occasion.

Renewal

Description
Following the end of the initial contract period of 30 months the contract maybe extended by a further 2 X 12 months

Award criteria

Criteria

Criterion 1
Name
Subject Matter Expert
Type
quality
Description
20
Criterion 2
Name
Service Requirements
Type
quality
Description
20
Criterion 3
Name
System Requirements and Technology
Type
quality
Description
20
Criterion 4
Name
Equality, Human Rights, Exploitation and Health and Safety
Type
quality
Description
20
Criterion 5
Name
Business Continuity and Disaster Recovery (BCDR)
Type
quality
Description
5
Criterion 6
Name
Fair Work
Type
quality
Description
5
Criterion 7
Name
Community Benefits
Type
quality
Description
5
Criterion 8
Name
Climate Emergency
Type
quality
Description
5
Criterion 9
Type
price
Description
30

Contract period

Duration In Days
900

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKM
Entry 2
Region
UKM
Entry 3
Region
UKM

Additional Classifications

Entry 1
Id
98133100
Scheme
CPV
Description
Civic betterment and community facility support services
Entry 2
Id
72253100
Scheme
CPV
Description
Helpdesk services
Entry 3
Id
79530000
Scheme
CPV
Description
Translation services

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-131551
Name
Scottish Government

Roles

buyer
centralPurchasingBody

Address

Region
UKM
Locality
Glasgow
Postal Code
G2 8LU
Country Name
United Kingdom
Street Address
5 Atlantic Quay,

Details

Classifications

Entry 1
Id
MINISTRY
Scheme
TED_CA_TYPE
Description
Ministry or any other national or federal authority, including their regional or local subdivisions
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Scottish Government

Contact

Telephone
+44 7197497741
Organisation 2
Id
GB-FTS-1033
Name
Edinburgh Sheriff Court

Roles

reviewBody

Address

Locality
Edinburgh
Country Name
United Kingdom

Identifier

Legal Name
Edinburgh Sheriff Court
Organisation 3
Id
GB-FTS-156019
Name
Scottish Refugee Council

Roles

supplier

Address

Region
UKM82
Locality
Glasgow
Postal Code
G2 5AH
Country Name
United Kingdom
Street Address
Portland House, 17 Renfield Street

Details

Scale
sme

Identifier

Legal Name
Scottish Refugee Council

Contact

Telephone
+44 7920004204

Award information

Award 1
Id
043967-2025-CASE/737512-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-156019
Name
Scottish Refugee Council

Related lots

1

Contracts and changes

Entry 1
Id
043967-2025-CASE/737512-1
Status
active
Award ID
043967-2025-CASE/737512-1
Date Signed
17 Jul 2025, 00:00

Value

Amount
14,400,000
Currency
GBP

Recorded locations

  • Buyer location · Glasgow · UKM · G2 8LU · United Kingdom
  • Delivery location · UKM

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04c0dc-2025-07-29T15:52:14+01:00compiled ·