Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

Tender for the provision of the Technology Enabled Care Service (TECS) in Herefordshire

Herefordshire Council · compiled

Tender information last checkedLast checked 29 Sept 2026, 20:16.

Opportunity overview

Herefordshire Council and NHS Herefordshire and Worcestershire Integrated Care Board (ICB) are seeking to appoint an exemplary Supplier to deliver its Technology Enabled Care Service (TECS) to residents across the county. The Technology Enabled Care Service comprises the following main functions: 1) Sourcing and purchasing appropriate Equipment (core Standard Equipment and bespoke Special Equipment) 2) Delivery and installation 3) Collection, cleaning and recycling 4) Service, maintenance and repairs 5) Storage 6) Proactive and reactive Call Monitoring via a digital Alarm Receiving Centre The Supplier must have the appropriate IT infrastructure in place to successfully deliver this Service, including a fully operational digital Alarm Receiving Centre with AI based capabilities, multiple system and device interoperability and a seamless IT platform for online Equipment ordering and order tracking, records management and logistics planning. The service will commence on 1 April 2025 for a period of two years until 31 March 2027, with the option to extend for further periods up to three years.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Classification

  • CPV33000000 — Medical equipments, pharmaceuticals and personal care products
  • CPV85000000 — Health and social work services
  • CPV98000000 — Other community, social and personal services

Lots

  • Herefordshire Council and NHS Herefordshire and Worcestershire Integrated Care Board (ICB) are seeking to appoint an exemplary Supplier to deliver its Technology Enabled Care Service (TECS) to residents across the county. The Technology Enabled Care Service comprises the following main functions: 1) Sourcing and purchasing appropriate Equipment (core Standard Equipment and bespoke Special Equipment) 2) Delivery and installation 3) Collection, cleaning and recycling 4) Service, maintenance and repairs 5) Storage 6) Proactive and reactive Call Monitoring via a digital Alarm Receiving Centre The Supplier must have the appropriate IT infrastructure in place to successfully deliver this Service, including a fully operational digital Alarm Receiving Centre with AI based capabilities, multiple system and device interoperability and a seamless IT platform for online Equipment ordering and order tracking, records management and logistics planning. The service will commence on 1 April 2025 for a period of two years until 31 March 2027, with the option to extend for further periods up to three years.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN753509
Status
complete
Has Recurrence
No
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Amendments

Entry 1
Id
1

Unstructured Changes

Entry 1

Where

Label
Value excluding VAT: £2,500,000
Section
II.1.5

New Value

Text
Changes relate to increased budget figure for this service, and the Closing Time and Date for Submitting Tenders. Updated information in Specification: Budget and Timetable sections.

Old Value

Text
Changes relate to increased budget figure for this service, and the Closing Time and Date for Submitting Tenders. Updated information in Specification: Budget and Timetable sections.
Entry 2

Where

Label
Time limit for receipt of tenders or requests to participate
Section
IV.2.2

New Value

Date
5 Jan 2025, 23:30

Old Value

Date
29 Dec 2024, 23:30

Bid Opening

Date
29 Dec 2024, 23:30

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
29 Dec 2024, 23:30

Tender Period

Ends
29 Dec 2024, 23:30

Classification

Id
85000000
Scheme
CPV
Description
Health and social work services

Submission terms

Languages

en

Submission Method

electronicSubmission

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Has Renewal
No
Description
Herefordshire Council and NHS Herefordshire and Worcestershire Integrated Care Board (ICB) are seeking to appoint an exemplary Supplier to deliver its Technology Enabled Care Service (TECS) to residents across the county. The Technology Enabled Care Service comprises the following main functions: 1) Sourcing and purchasing appropriate Equipment (core Standard Equipment and bespoke Special Equipment) 2) Delivery and installation 3) Collection, cleaning and recycling 4) Service, maintenance and repairs 5) Storage 6) Proactive and reactive Call Monitoring via a digital Alarm Receiving Centre The Supplier must have the appropriate IT infrastructure in place to successfully deliver this Service, including a fully operational digital Alarm Receiving Centre with AI based capabilities, multiple system and device interoperability and a seamless IT platform for online Equipment ordering and order tracking, records management and logistics planning. The service will commence on 1 April 2025 for a period of two years until 31 March 2027, with the option to extend for further periods up to three years.

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
68
Criterion 2
Name
Social Value
Type
quality
Description
12
Criterion 3
Type
price
Description
20

Contract period

Ends
31 Mar 2027, 23:59
Starts
18 Feb 2025, 00:00

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKG11
Entry 2
Region
UKG11

Additional Classifications

Entry 1
Id
33000000
Scheme
CPV
Description
Medical equipments, pharmaceuticals and personal care products
Entry 2
Id
85000000
Scheme
CPV
Description
Health and social work services
Entry 3
Id
98000000
Scheme
CPV
Description
Other community, social and personal services

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-6212
Name
Herefordshire Council

Roles

buyer

Address

Region
UKG11
Locality
Hereford
Postal Code
HR4 0LE
Country Name
United Kingdom
Street Address
Council Offices, Plough Lane

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Herefordshire Council

Contact

Name
Ms Aksana Hironak
Telephone
+44 1432383575
Organisation 2
Id
GB-FTS-130257
Name
NHS Herefordshire and Worcestershire Integrated Care Board (ICB)

Roles

buyer

Address

Region
UKG11
Locality
Hereford
Postal Code
HR1 2PL
Country Name
United Kingdom

Details

Identifier

Legal Name
NHS Herefordshire and Worcestershire Integrated Care Board (ICB)

Contact

Organisation 3
Id
GB-FTS-6807
Name
Herefordshire Council

Roles

reviewBody

Address

Locality
Hereford
Country Name
United Kingdom

Identifier

Legal Name
Herefordshire Council
Organisation 4
Id
GB-FTS-144733
Name
Nottingham Rehab Limited (trading as NRS Healthcare)

Roles

supplier

Address

Region
UKG11
Locality
Coalville
Country Name
United Kingdom
Street Address
Sherwood House, Cartwright Way, Forest Business Park, Bardon Hill, Coalville, Leicestershire, LE67 1UB

Details

Scale
large

Identifier

Legal Name
Nottingham Rehab Limited (trading as NRS Healthcare)

Award information

Award 1
Id
016306-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-144733
Name
Nottingham Rehab Limited (trading as NRS Healthcare)

Related lots

1

Contracts and changes

Entry 1
Id
016306-2025-1
Status
active
Award ID
016306-2025-1
Date Signed
20 Mar 2025, 00:00

Value

Amount
2,500,000
Currency
GBP

Recorded locations

  • Buyer location · Hereford · UKG11 · HR4 0LE · United Kingdom
  • Delivery location · UKG11

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04be9e-2025-04-22T15:50:31+01:00compiled ·