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PROCUREMENT OPPORTUNITY

Provision of welfare benefit, debt and housing advice services

Birmingham City Council · compiled

Tender information last checkedLast checked 29 Sept 2026, 20:17.

Opportunity overview

The Council wishes to establish a Contract for the provision of welfare benefit, debt and housing advice services.This contract is for independent third sector advice providers to deliver services relating primarily to welfare benefits, debt and housing advice to the citizens of Birmingham via face-to-face advice services. These services will likely be collocated with the Council within Community Library Hubs. There will be flexibility to deal with brief enquiries as well as to provide more detailed casework that delivers sustained improved financial and other outcomes for citizens.The services have been divided into 4 Lots: Lot 1 - Face-to-Face Advice and Area Leadership Role - NorthLot 2 - Face-to-Face Advice and Area Leadership Role - SouthLot 3 - Face-to-Face Advice and Area Leadership Role - EastLot 4 - Face-to-Face Advice and Area Leadership Role – West and Central

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Birmingham Settlement

Match pending…
Contract value
£496.3k
Awarded
Not supplied
Contract signed
27 May 2025
Award ID
035057-2025-P0823_2024-2
Status
active
Location
Birmingham, UKG31, B44 9SH, United Kingdom

Birmingham Settlement

Match pending…
Contract value
£496.3k
Awarded
Not supplied
Contract signed
27 May 2025
Award ID
035057-2025-P0823_2024-4
Status
active
Location
Birmingham, UKG31, B44 9SH, United Kingdom

Classification

  • CPV75200000 — Provision of services to the community

Lots

  • Face-to-Face Advice and Area Leadership Role - NorthValue not stated
  • Face-to-Face Advice and Area Leadership Role - SouthValue not stated
  • Face-to-Face Advice and Area Leadership Role - EastValue not stated
  • Face-to-Face Advice and Area Leadership Role – West and CentralValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
P0823_2024
Status
complete
Has Recurrence
No
Review Details
N/A
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
8 Jan 2025, 12:00

Address

Street Address
Birmingham

Legal basis

Id
32014L0024
Scheme
CELEX

Lot Details

Maximum Lots Bid Per Supplier
9,999,999

Expected award period

Starts
8 Jan 2025, 12:00

Tender Period

Ends
8 Jan 2025, 12:00

Classification

Id
75200000
Scheme
CPV
Description
Provision of services to the community

Submission terms

Languages

en

Submission Method

electronicSubmission
written

Selection criteria

Criteria

Criterion 1
Type
suitability
Description
Further details will be provided in the tender documentation.

Applies To

supplier

Lots and requirements

Entry 1
Id
1
Title
Face-to-Face Advice and Area Leadership Role - North
Status
cancelled
Has Options
Yes
Has Renewal
No
Description
The Council wishes to use the overall resources available to:- Maximise the availability of face-to-face advice services to citizens via ‘Community Library ‘Hubs’ and potentially at other community ‘spokes’ or other community events within the city. - Improve collaborative working at a local level between advice providers and the Council- Continue the local area leadership lead role for advice partners. - Develop a greater focus on preventative advice, digital first and self-serve options for citizens.- Contribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role - North

Options

Description
Provision to extend for up to an additional 2 years subject to requirements and satisfactory performance. A break clause will be within the contract throughout its duration to reflect the uncertain nature of the Public Health contribution to the overall contract funding.

Award criteria

Criteria

Criterion 1
Name
Quality and Social Value
Type
quality
Description
70% and 20%
Criterion 2
Type
price
Description
Price 10%

Contract period

Duration In Days
1,080

Submission terms

Variant Policy
notAllowed
Entry 2
Id
2
Title
Face-to-Face Advice and Area Leadership Role - South
Status
cancelled
Has Options
Yes
Has Renewal
No
Description
The Council wishes to use the overall resources available to:- Maximise the availability of face-to-face advice services to citizens via ‘Community Library ‘Hubs’ and potentially at other community ‘spokes’ or other community events within the city. - Improve collaborative working at a local level between advice providers and the Council- Continue the local area leadership lead role for advice partners. - Develop a greater focus on preventative advice, digital first and self-serve options for citizens.- Contribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role - South

Options

Description
Provision to extend for up to an additional 2 years subject to requirements and satisfactory performance. A break clause will be within the contract throughout its duration to reflect the uncertain nature of the Public Health contribution to the overall contract funding.

Award criteria

Criteria

Criterion 1
Name
Quality and Social Value
Type
quality
Description
70% and 20%
Criterion 2
Type
price
Description
Price 10%

Contract period

Duration In Days
1,080

Submission terms

Variant Policy
notAllowed
Entry 3
Id
3
Title
Face-to-Face Advice and Area Leadership Role - East
Status
cancelled
Has Options
Yes
Has Renewal
No
Description
The Council wishes to use the overall resources available to:- Maximise the availability of face-to-face advice services to citizens via ‘Community Library ‘Hubs’ and potentially at other community ‘spokes’ or other community events within the city. - Improve collaborative working at a local level between advice providers and the Council- Continue the local area leadership lead role for advice partners. - Develop a greater focus on preventative advice, digital first and self-serve options for citizens.- Contribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role - East

Options

Description
Provision to extend for up to an additional 2 years subject to requirements and satisfactory performance. A break clause will be within the contract throughout its duration to reflect the uncertain nature of the Public Health contribution to the overall contract funding.

Award criteria

Criteria

Criterion 1
Name
Quality and Social Value
Type
quality
Description
70% and 20%
Criterion 2
Type
price
Description
Price 10%

Contract period

Duration In Days
1,080

Submission terms

Variant Policy
notAllowed
Entry 4
Id
4
Title
Face-to-Face Advice and Area Leadership Role – West and Central
Status
cancelled
Has Options
Yes
Has Renewal
No
Description
The Council wishes to use the overall resources available to:- Maximise the availability of face-to-face advice services to citizens via ‘Community Library ‘Hubs’ and potentially at other community ‘spokes’ or other community events within the city. - Improve collaborative working at a local level between advice providers and the Council- Continue the local area leadership lead role for advice partners. - Develop a greater focus on preventative advice, digital first and self-serve options for citizens.- Contribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role – West and Central

Options

Description
Provision to extend for up to an additional 2 years subject to requirements and satisfactory performance. A break clause will be within the contract throughout its duration to reflect the uncertain nature of the Public Health contribution to the overall contract funding.

Award criteria

Criteria

Criterion 1
Name
Quality and Social Value
Type
quality
Description
70% and 20%
Criterion 2
Type
price
Description
Price 10%

Contract period

Duration In Days
1,080

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKG31
Entry 2
Region
UKG31

Additional Classifications

Entry 1
Id
75200000
Scheme
CPV
Description
Provision of services to the community
Item 2
Id
2
Related Lot
2

Delivery locations

Entry 1
Region
UKG31
Entry 2
Region
UKG31

Additional Classifications

Entry 1
Id
75200000
Scheme
CPV
Description
Provision of services to the community
Item 3
Id
3
Related Lot
3

Delivery locations

Entry 1
Region
UKG31
Entry 2
Region
UKG31

Additional Classifications

Entry 1
Id
75200000
Scheme
CPV
Description
Provision of services to the community
Item 4
Id
4
Related Lot
4

Delivery locations

Entry 1
Region
UKG31
Entry 2
Region
UKG31

Additional Classifications

Entry 1
Id
75200000
Scheme
CPV
Description
Provision of services to the community

Published documents

Entry 1
Id
economic
Document Type
economicSelectionCriteria
Entry 2
Id
technical
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-131145
Name
Birmingham City Council

Roles

buyer

Address

Region
UKG31
Locality
Birmingham
Country Name
United Kingdom
Street Address
Victoria Square

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Birmingham City Council

Contact

Name
Commercial and Procurement Services
Organisation 2
Id
GB-FTS-36995
Name
High Court of Justice

Roles

reviewBody

Address

Locality
London
Postal Code
WC2A 2LL
Country Name
United Kingdom
Street Address
Royal Courts of Justice, Strand

Identifier

Legal Name
High Court of Justice
Organisation 3
Id
GB-FTS-152472
Name
Birmingham Citizens Advice Bureau Service Limited

Roles

supplier

Address

Region
UKG31
Locality
Birmingham
Postal Code
B2 5TJ
Country Name
United Kingdom
Street Address
First Floor, Wellington House, 31-34 Waterloo Street

Details

Scale
sme

Identifier

Legal Name
Birmingham Citizens Advice Bureau Service Limited
Organisation 4
Id
GB-FTS-152473
Name
Birmingham Settlement

Roles

supplier

Address

Region
UKG31
Locality
Birmingham
Postal Code
B44 9SH
Country Name
United Kingdom
Street Address
Sports & Community Centre, 600 Kingstanding Road

Details

Scale
sme

Identifier

Legal Name
Birmingham Settlement

Award information

Award 1
Id
035057-2025-P0823_2024-1
Title
Face-to-Face Advice & Area Leadership Role - North
Status
active

Suppliers

Supplier 1
Id
GB-FTS-152472
Name
Birmingham Citizens Advice Bureau Service Limited

Related lots

1
Award 2
Id
035057-2025-P0823_2024-2
Title
Face-to-Face Advice & Area Leadership Role - South
Status
active

Suppliers

Supplier 1
Id
GB-FTS-152473
Name
Birmingham Settlement

Related lots

2
Award 3
Id
035057-2025-P0823_2024-3
Title
Face-to-Face Advice & Area Leadership Role - East
Status
active

Suppliers

Supplier 1
Id
GB-FTS-152472
Name
Birmingham Citizens Advice Bureau Service Limited

Related lots

3
Award 4
Id
035057-2025-P0823_2024-4
Title
Face-to-Face Advice & Area Leadership Role – West & Central
Status
active

Suppliers

Supplier 1
Id
GB-FTS-152473
Name
Birmingham Settlement

Related lots

4

Contracts and changes

Entry 1
Id
035057-2025-P0823_2024-1
Title
Face-to-Face Advice & Area Leadership Role - North
Status
active
Award ID
035057-2025-P0823_2024-1
Date Signed
28 May 2025, 00:00

Value

Amount
50,000
Currency
GBP
Entry 2
Id
035057-2025-P0823_2024-2
Title
Face-to-Face Advice & Area Leadership Role - South
Status
active
Award ID
035057-2025-P0823_2024-2
Date Signed
28 May 2025, 00:00

Value

Amount
496,312
Currency
GBP
Entry 3
Id
035057-2025-P0823_2024-3
Title
Face-to-Face Advice & Area Leadership Role - East
Status
active
Award ID
035057-2025-P0823_2024-3
Date Signed
28 May 2025, 00:00

Value

Amount
50,000
Currency
GBP
Entry 4
Id
035057-2025-P0823_2024-4
Title
Face-to-Face Advice & Area Leadership Role – West & Central
Status
active
Award ID
035057-2025-P0823_2024-4
Date Signed
28 May 2025, 00:00

Value

Amount
496,312
Currency
GBP

Recorded locations

  • Buyer location · Birmingham · UKG31 · United Kingdom
  • Delivery location · UKG31

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04be51-2025-06-25T12:57:01+01:00compiled ·