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PROCUREMENT OPPORTUNITY

Soft Facilities Management Services Provider

Natural History Museum · compiled

Tender information last checkedLast checked 29 Sept 2026, 20:12.

Opportunity overview

The Natural History Museum wishes to appoint an experienced company to provide comprehensive soft services maintenance and project works for the Cleaning, Grounds Maintenance, Waste Management, Logistical Support and Pest Control, incorporating the public health and physical visitor spaces contained within the Natural History Museum estate.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Total Support Services Ltd

Matched by exact name
Contract value
£14.2m
Awarded
Not supplied
Contract signed
28 Oct 2025
Award ID
070563-2025-1
Status
active
Identifier
02821660
Location
Orpington, UKJ4, BR6 8QE, United Kingdom

Classification

  • CPV79993100 — Facilities management services

Lots

  • The Natural History Museum wishes to appoint an experienced company to provide comprehensive soft services maintenance and project works for the Cleaning, Grounds Maintenance, Waste Management, Logistical Support and Pest Control, incorporating the public health and physical visitor spaces contained within the Natural History Museum estate£19.9m

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-04b722
Status
complete
Has Recurrence
No
Procurement Method
selective
Main Procurement Category
services
Procurement Method Details
Restricted procedure

Covered By

GPA

Amendments

Entry 1
Id
1
Description
Contract notice addendum issued on Friday 22 November for the purpose of clarifying the contract value. Value in original notice was for contract term plus extension, revised value is for contract term only. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=904889627 GO Reference: GO-20241122-PRO-28625632

Unstructured Changes

Entry 1

Where

Label
Value excluding VAT
Section
II.1.5

New Value

Text
14,180,000

Old Value

Text
19,850,000

Legal basis

Id
32014L0024
Scheme
CELEX

Second Stage

Invitation Date
14 Feb 2025, 00:00

Tender Period

Ends
19 Dec 2024, 12:00

Contract terms

Has Electronic Payment
Yes
Has Electronic Ordering
Yes
Electronic Invoicing Policy
allowed

Classification

Id
79993100
Scheme
CPV
Description
Facilities management services

Submission terms

Languages

en

Bid Validity Period

Duration In Days
90

Submission Method

written

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
The Natural History Museum wishes to appoint an experienced company to provide comprehensive soft services maintenance and project works for the Cleaning, Grounds Maintenance, Waste Management, Logistical Support and Pest Control, incorporating the public health and physical visitor spaces contained within the Natural History Museum estate

Value

Amount
19,850,000
Currency
GBP

Renewal

Description
There will be an option to extend the Contract period for a further 2 years.

Second Stage

Minimum Candidates
4

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
60
Criterion 2
Name
Social Value
Type
quality
Description
10
Criterion 3
Name
Pricing
Type
cost
Description
30

Contract period

Ends
31 Oct 2030, 23:59
Starts
1 Nov 2025, 00:00

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
LONDON

Delivery locations

Entry 1
Region
UKI
Entry 2
Region
UKI

Published documents

Entry 1
Id
economic
Document Type
economicSelectionCriteria
Entry 2
Id
technical
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-13786
Name
Natural History Museum

Roles

buyer

Address

Region
UKI
Locality
London
Postal Code
SW7 5BD
Country Name
United Kingdom
Street Address
Cromwell Road

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
08
Scheme
COFOG
Description
Recreation, culture and religion

Identifier

Legal Name
Natural History Museum

Contact

Name
Chloe Higgins
Telephone
+44 2079426046
Organisation 2
Id
GB-FTS-130542
Name
Natural History Museum

Roles

reviewBody

Address

Locality
London
Postal Code
SW7 5BD
Country Name
United Kingdom

Identifier

Legal Name
Natural History Museum
Organisation 3
Id
GB-FTS-165529
Name
Total Support Services Ltd

Roles

supplier

Address

Region
UKJ4
Locality
Orpington
Postal Code
BR6 8QE
Country Name
United Kingdom
Street Address
Lynwood House, Crofton Road

Details

Scale
large

Identifier

Id
02821660
Legal Name
Total Support Services Ltd

Award information

Award 1
Id
070563-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-165529
Name
Total Support Services Ltd

Related lots

1

Contracts and changes

Entry 1
Id
070563-2025-1
Status
active
Award ID
070563-2025-1
Date Signed
28 Oct 2025, 00:00

Value

Amount
14,180,000
Currency
GBP

Recorded locations

  • Buyer location · London · UKI · SW7 5BD · United Kingdom
  • Delivery location · UKI

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04b722-2025-11-03T16:05:13Zcompiled ·