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PROCUREMENT OPPORTUNITY

Service Quality Regime 2024

Trenitalia c2c Limited · compiled

Tender information last checkedLast checked 29 Sept 2026, 20:07.

Opportunity overview

C2C required a potential supplier to supply the Outputs required to implement the measurement, management and reporting of C2C's Service Quality Regime.

Classification

  • CPV79313000 — Performance review services
  • CPV63711000 — Support services for railway transport
  • CPV71631000 — Technical inspection services
  • CPV79212000 — Auditing services
  • CPV79342320 — Customer-care services

Lots

  • Service Quality Regime - further information was supplied within the tender documentation.£1.8m

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
c2c 066
Status
complete
Has Recurrence
No
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
5 Dec 2024, 10:00

Legal basis

Id
32014L0025
Scheme
CELEX

Expected award period

Starts
5 Dec 2024, 10:00

Tender Period

Ends
5 Dec 2024, 10:00

Classification

Id
79313000
Scheme
CPV
Description
Performance review services

Submission terms

Languages

en

Bid Validity Period

Duration In Days
180

Submission Method

electronicSubmission
written

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
Service Quality Regime - further information was supplied within the tender documentation.

Value

Amount
1,750,000
Currency
GBP

Renewal

Description
Option to renew for a further 36 months (3 x 12 months)

Contract period

Duration In Days
720

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKH3
Entry 2
Region
UKH3

Additional Classifications

Entry 1
Id
63711000
Scheme
CPV
Description
Support services for railway transport
Entry 2
Id
71631000
Scheme
CPV
Description
Technical inspection services
Entry 3
Id
79212000
Scheme
CPV
Description
Auditing services
Entry 4
Id
79342320
Scheme
CPV
Description
Customer-care services

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-127701
Name
Trenitalia c2c Limited

Roles

buyer

Address

Region
UKI31
Locality
London
Postal Code
EC3R 6DL
Country Name
United Kingdom
Street Address
7th Floor, Centennium House, 100 Lower Thames Street

Details

Classifications

Entry 1
Id
RAILWAY_SERVICES
Scheme
TED_CE_ACTIVITY
Description
Railway services

Identifier

Id
07897267
Legal Name
Trenitalia c2c Limited

Contact

Name
Danielle Scott
Organisation 2
Id
GB-FTS-99758
Name
Trenitalia C2C Limited

Roles

reviewBody

Address

Locality
London
Country Name
United Kingdom

Identifier

Legal Name
Trenitalia C2C Limited
Organisation 3
Id
GB-FTS-140050
Name
Trenitalia c2c Limited

Roles

buyer

Address

Region
UKI
Locality
London
Postal Code
EC3R 6DL
Country Name
United Kingdom
Street Address
Seventh Floor, Centennium House, 100 Lower Thames Street

Details

Classifications

Entry 1
Id
RAILWAY_SERVICES
Scheme
TED_CE_ACTIVITY
Description
Railway services

Identifier

Legal Name
Trenitalia c2c Limited

Contact

Organisation 4
Id
GB-FTS-1091
Name
N/A

Roles

reviewBody

Address

Locality
N/A
Country Name
United Kingdom

Identifier

Legal Name
N/A

Award information

Award 1
Id
008224-2025-c2c 066-1
Title
Service Quality Regime
Status
active

Related lots

1

Contracts and changes

Entry 1
Id
008224-2025-c2c 066-1
Title
Service Quality Regime
Status
active
Award ID
008224-2025-c2c 066-1
Date Signed
4 Mar 2025, 00:00

Recorded locations

  • Buyer location · London · UKI · EC3R 6DL · United Kingdom
  • Delivery location · UKH3

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04b3e9-2025-03-06T15:02:36Zcompiled ·