ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

Contact Centre Solution 2025-29

Cairn Housing Association · compiled

Tender information last checkedLast checked 29 Sept 2026, 20:04.

Opportunity overview

Supply of a contact centre solution for an Edinburgh based housing association, including support services. Duration of contract = 4+1+1 years.

Classification

  • CPV72250000 — System and support services

Lots

  • As per appended Invitation to TenderValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CHG11/24-02
Status
cancelled
Has Recurrence
No
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
2 Dec 2024, 12:30

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
2 Dec 2024, 12:30

Tender Period

Ends
2 Dec 2024, 12:00

Contract terms

Performance Terms
As per appended tender documents
Has Electronic Payment
Yes
Has Electronic Ordering
Yes
Electronic Invoicing Policy
allowed

Classification

Id
72250000
Scheme
CPV
Description
System and support services

Submission terms

Languages

en

Bid Validity Period

Duration In Days
60

Submission Method

electronicSubmission

Other Requirements

Requires Staff Names And Qualifications
Yes

Selection criteria

Criteria

Criterion 1
Type
suitability
Description
As per appended tender documents

Applies To

supplier

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
As per appended Invitation to Tender

Renewal

Description
Term can be extended by up to an additional 24 months

Award criteria

Criteria

Criterion 1
Name
Channels and Assisting Customers
Type
quality
Description
20
Criterion 2
Name
Operator UX and Assisting Operatives
Type
quality
Description
20
Criterion 3
Name
Administration and Quality Assurance
Type
quality
Description
20
Criterion 4
Name
Support
Type
quality
Description
5
Criterion 5
Name
Integrations
Type
quality
Description
5
Criterion 6
Type
price
Description
30

Contract period

Duration In Days
1,440

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
Cairn Housing, 22 Hopetoun Street, Edinburgh, EH7 4GH

Delivery locations

Entry 1
Region
UKM75
Entry 2
Region
UKM75

Published documents

Entry 1
Id
economic
Document Type
economicSelectionCriteria
Entry 2
Id
technical
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-34053
Name
Cairn Housing Association

Roles

buyer
centralPurchasingBody

Address

Region
UKM
Locality
Edinburgh
Postal Code
EH7 4GH
Country Name
United Kingdom
Street Address
Bellevue House, 22 Hopetoun Street

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Description
Housing Association
Entry 2
Id
06
Scheme
COFOG
Description
Housing and community amenities

Identifier

Legal Name
Cairn Housing Association

Contact

Name
Stephen McDougall
Telephone
+44 8009903405
Organisation 2
Id
GB-FTS-1033
Name
Edinburgh Sheriff Court

Roles

reviewBody

Address

Locality
Edinburgh
Country Name
United Kingdom

Identifier

Legal Name
Edinburgh Sheriff Court

Award information

Award 1
Id
008169-2025-CHG11/24-02-1
Status
unsuccessful
Status Details
discontinued

Related lots

1

Recorded locations

  • Buyer location · Edinburgh · UKM · EH7 4GH · United Kingdom
  • Delivery location · UKM75

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04b390-2025-03-06T11:04:01Zcompiled ·