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PROCUREMENT OPPORTUNITY

ID 5218836 - TEO - VVSNI - Support, Maintenance and Development of the Victims and Survivors Service Management Information System

Victim and Survivors Service Northern Ireland · compiled

Tender information last checkedLast checked 29 Sept 2026, 20:04.

Opportunity overview

The Victims and Survivors Service (VSS) delivers support and services to improve the health and wellbeing of victims and survivors. VSS deliver funding and support on behalf of The Executive Office and provide help and assistance to the Victims, Survivors and those impacted by Troubles, Conflict, Historical Institutional Abuse and Mother and Baby Institutions, Magdalene Laundries and Workhouses. VSS are seeking a supplier for the provision of Support, Maintenance and Development of the Victim Information Management (VIM) System, a bespoke MS Dynamics-based CRM system. This system was implemented in 2017 and currently runs on Microsoft Dynamics 365 Version 2104 (9.1.24.11) (DB 9.1.24.11) on-premises. The Supplier is required to provide a fully managed (end to end) Support Service. This will include all aspects of support and maintenance as well as changes to, and enhancements of, all aspects of the Service

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

ENDEAVOUR INFORMATION SOLUTIONS

Match pending…
Contract value
£151k
Awarded
Not supplied
Contract signed
2 Apr 2025
Award ID
012795-2025-1-1
Status
active
Location
Belfast, UKN, BT2 7BA, United Kingdom

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support
  • CPV48000000 — Software package and information systems
  • CPV48600000 — Database and operating software package
  • CPV48780000 — System, storage and content management software package
  • CPV48800000 — Information systems and servers
  • CPV72212731 — File security software development services
  • CPV72212732 — Data security software development services
  • CPV72212780 — System, storage and content management software development services
  • CPV72212783 — Content management software development services
  • CPV72222300 — Information technology services
  • CPV72400000 — Internet services
  • CPV72500000 — Computer-related services
  • CPV72700000 — Computer network services

Lots

  • The Victims and Survivors Service (VSS) delivers support and services to improve the health and wellbeing of victims and survivors. VSS deliver funding and support on behalf of The Executive Office and provide help and assistance to the Victims, Survivors and those impacted by Troubles, Conflict, Historical Institutional Abuse and Mother and Baby Institutions, Magdalene Laundries and Workhouses. VSS are seeking a supplier for the provision of Support, Maintenance and Development of the Victim Information Management (VIM) System, a bespoke MS Dynamics-based CRM system. This system was implemented in 2017 and currently runs on Microsoft Dynamics 365 Version 2104 (9.1.24.11) (DB 9.1.24.11) on-premises. The Supplier is required to provide a fully managed (end to end) Support Service. This will include all aspects of support and maintenance as well as changes to, and enhancements of, all aspects of the Service£151.7k

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ID 5218836
Status
complete
Has Recurrence
No
Review Details
CPD complied with the Public Contracts Regulations 2015 and incorporated a standstill period (i.e. a minimum of 10 calendar days) at the point information on the award of contract was communicated to tenderers. That notification provided full information on the award decision. This provided time for the unsuccessful tenderers to challenge the award decision before the contract was entered into.
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
28 Nov 2024, 15:30

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
28 Nov 2024, 15:30

Tender Period

Ends
28 Nov 2024, 15:00

Communication

Classification

Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Submission terms

Languages

en

Bid Validity Period

Ends
26 Feb 2025, 23:59

Submission Method

electronicSubmission
written

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
Yes
Has Renewal
Yes
Description
The Victims and Survivors Service (VSS) delivers support and services to improve the health and wellbeing of victims and survivors. VSS deliver funding and support on behalf of The Executive Office and provide help and assistance to the Victims, Survivors and those impacted by Troubles, Conflict, Historical Institutional Abuse and Mother and Baby Institutions, Magdalene Laundries and Workhouses. VSS are seeking a supplier for the provision of Support, Maintenance and Development of the Victim Information Management (VIM) System, a bespoke MS Dynamics-based CRM system. This system was implemented in 2017 and currently runs on Microsoft Dynamics 365 Version 2104 (9.1.24.11) (DB 9.1.24.11) on-premises. The Supplier is required to provide a fully managed (end to end) Support Service. This will include all aspects of support and maintenance as well as changes to, and enhancements of, all aspects of the Service

Value

Amount
151,667
Currency
GBP

Options

Description
The initial contract duration is for two years with three additional options to extend for up to 12 months on each occasion.

Renewal

Description
This Contract is for an initial period of 2 years with 3 optional extension periods of up to 1 year each

Award criteria

Criteria

Criterion 1
Name
AC1 Proposed Account Manager Experience
Type
quality
Description
24.5
Criterion 2
Name
AC2 Service Delivery and Contract Management
Type
quality
Description
24.5
Criterion 3
Name
AC3 Social Value
Type
quality
Description
10.5
Criterion 4
Name
AC4 System Maintenance
Type
quality
Description
5.6
Criterion 5
Name
AC5 GDPR
Type
quality
Description
4.9
Criterion 6
Name
AC6 Total Contract Price
Type
cost
Description
30

Contract period

Duration In Days
720

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKN
Entry 2
Region
UKN
Entry 3
Region
UKN

Additional Classifications

Entry 1
Id
72400000
Scheme
CPV
Description
Internet services
Entry 2
Id
72500000
Scheme
CPV
Description
Computer-related services
Entry 3
Id
72212780
Scheme
CPV
Description
System, storage and content management software development services
Entry 4
Id
72212783
Scheme
CPV
Description
Content management software development services
Entry 5
Id
48000000
Scheme
CPV
Description
Software package and information systems
Entry 6
Id
48600000
Scheme
CPV
Description
Database and operating software package
Entry 7
Id
48800000
Scheme
CPV
Description
Information systems and servers
Entry 8
Id
48780000
Scheme
CPV
Description
System, storage and content management software package
Entry 9
Id
72222300
Scheme
CPV
Description
Information technology services
Entry 10
Id
72212731
Scheme
CPV
Description
File security software development services
Entry 11
Id
72212732
Scheme
CPV
Description
Data security software development services
Entry 12
Id
72700000
Scheme
CPV
Description
Computer network services

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-128578
Name
Victims and Survivors Service

Roles

buyer
centralPurchasingBody

Address

Region
UK
Locality
BELFAST
Postal Code
BT2 8EN
Country Name
United Kingdom
Street Address
1st Floor, Seatem House, 28-32 Alfred St

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Victims and Survivors Service

Contact

Name
SSDAdmin.CPDfinance-ni.gov.uk
Organisation 2
Id
GB-FTS-20217
Name
The UK does not have any such bodies with responsibility for appeal/mediation procedures. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR 2015 as amended.

Roles

reviewBody

Address

Locality
Belfast
Country Name
United Kingdom

Identifier

Legal Name
The UK does not have any such bodies with responsibility for appeal/mediation procedures. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR 2015 as amended.
Organisation 3
Id
GB-FTS-142791
Name
Victim and Survivors Service Northern Ireland

Roles

buyer

Address

Region
UKN
Locality
BELFAST
Postal Code
BT2 8EN
Country Name
United Kingdom
Street Address
1st Floor Seatem House 28-32 Alfred Street

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Victim and Survivors Service Northern Ireland

Contact

Organisation 4
Id
GB-FTS-65400
Name
ENDEAVOUR INFORMATION SOLUTIONS

Roles

supplier

Address

Region
UKN
Locality
Belfast
Postal Code
BT2 7BA
Country Name
United Kingdom
Street Address
14-18 Great Victoria Street

Details

Scale
sme

Identifier

Legal Name
ENDEAVOUR INFORMATION SOLUTIONS

Contact

Telephone
+44 2890311010
Organisation 5
Id
GB-FTS-141603
Name
The UK does not have any such bodies with responsibility for appeal/mediation procedures. Instead any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR 2015 as amended.

Roles

reviewBody

Address

Locality
Belfast
Country Name
United Kingdom

Identifier

Legal Name
The UK does not have any such bodies with responsibility for appeal/mediation procedures. Instead any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR 2015 as amended.

Award information

Award 1
Id
012795-2025-1-1
Title
Contract
Status
active

Suppliers

Supplier 1
Id
GB-FTS-65400
Name
ENDEAVOUR INFORMATION SOLUTIONS

Related lots

1

Contracts and changes

Entry 1
Id
012795-2025-1-1
Title
Contract
Status
active
Award ID
012795-2025-1-1
Date Signed
3 Apr 2025, 00:00

Value

Amount
151,000
Currency
GBP

Recorded locations

  • Buyer location · BELFAST · UKN · BT2 8EN · United Kingdom
  • Delivery location · UKN

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04b23f-2025-04-03T13:00:48+01:00compiled ·