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PROCUREMENT OPPORTUNITY

Provision of Translation Services

Glasgow City Council · compiled

Tender information last checkedLast checked 29 Sept 2026, 20:03.

Opportunity overview

The council is seeking to outsource for the first time the translation services provision which is currently being provided in-house. The council require a service provided to provide in person face to face translation from both non English language or dialect to English language and vice versa, within the council’s properties or at other nominated locations as well as telephone, video conference services and document translation from both non English language or dialect to English language and vice versa. As this is an in-house service currently there will be a TUPE implication which will include 70 sessional interpreters, 2 Admin staff and sessional accessor.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Premium Linguistic Services

Match pending…
Contract value
£4.4m
Awarded
Not supplied
Contract signed
25 Feb 2025
Award ID
013420-2025-GCC006168CPU-1
Status
active
Location
Birmingham, UKG31, B42 1DY, United Kingdom

Classification

  • CPV79530000 — Translation services

Lots

  • The council is seeking to outsource for the first time the translation services provision which is currently being provided in-house. The council require a service provided to provide in person face to face translation from both non English language or dialect to English language and vice versa, within the council’s properties or at other nominated locations as well as telephone, video conference services and document translation from both non English language or dialect to English language and vice versa. As this is an in-house service currently there will be a TUPE implication which will include 70 sessional interpreters, 2 Admin staff and sessional accessor. Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.£6.5m

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
GCC006168CPU
Status
complete
Has Recurrence
No
Review Details
Glasgow City Council (“the Council”) must, by notice in writing as soon as possible after the decision has been made, inform all bidders and candidates concerned of its decision to award the contract, conclude the framework agreement or establish a dynamic purchasing system. The Council must allow a period of at least the relevant standstill period (where the notice is sent by facsimile or electronic means the period is 10 days ending at midnight at the end of the 10th day after that on which the last notice is sent, when sent by other means the period is 15 days) to elapse between the date of despatch of the notice referred to in Regulation 85(1) of the Public Contracts (Scotland) Regulations 2015 (“the Regulations”). The Council is obliged to comply with the Regulations and any eligible economic operator can bring an action in the Sheriff Court or the Court of Session where as a consequence of a breach by the Council, suffers or risks suffering loss or damage. The bringing of court proceedings during the standstill period means that the Council must not enter into the contract, conclude the framework agreement or establish the dynamic purchasing system unless the proceedings are determined, discontinued or disposed of; or the court, by interim order, brings to an end the prohibition. The bringing of court proceedings after the standstill period has elapsed and the remedies that are available to the courts are detailed in the Regulations. Economic Operators can write to the Council seeking further clarification on the notice, to which the Council must respond within 15 days. Economic Operators should be mindful to seek their own independent legal advice when they consider appropriate to do so.
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Amendments

Entry 1
Id
1
Description
Deadline is extended to allow further time for applicants to prepare and submit bid.

Unstructured Changes

Entry 1

Where

Label
Time limit
Section
IV.2.2

New Value

Date
19 Dec 2024, 12:00

Old Value

Date
25 Nov 2024, 12:00
Entry 2

Where

Label
Minimum time frame during which the tenderer must maintain the tender
Section
IV.2.6

New Value

Date
18 Apr 2025

Old Value

Date
25 Mar 2025
Entry 3

Where

Label
Conditions for opening of tenders
Section
IV.2.7

New Value

Date
19 Dec 2024, 12:00

Old Value

Date
25 Nov 2024, 12:00

Bid Opening

Date
25 Nov 2024, 12:00

Address

Street Address
Glasgow City Council 40 John Street

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
25 Nov 2024, 12:00

Tender Period

Ends
25 Nov 2024, 12:00

Contract terms

Performance Terms
1.Call Response Timescales-1st year-95%-Calls must be answered within 10 minutes. After 1st year-98%- Calls must be answered within 10 minutes. 2.Call Response Timescales-1st year-95%-Calls must be answered within 10 minutes After 1st year-98%- Calls must be answered within 10 minutes. 3.Complaints/Non-Conformance -1st year-96%-Output of Non-Conformance to be advised to council within 2 Days. After 1st year-99%- Output of Non Conformance to be advised to council within 2 Days 4.Accuracy of invoices-1st year-98%-Accurate summary sheet with statement bill-After 1st Year 99%-Accurate summary sheet statement bill.
Has Electronic Payment
Yes
Has Electronic Ordering
Yes
Electronic Invoicing Policy
allowed

Classification

Id
79530000
Scheme
CPV
Description
Translation services

Submission terms

Languages

en

Bid Validity Period

Ends
25 Mar 2025, 23:59

Submission Method

electronicSubmission

Selection criteria

Criteria

Criterion 1
Type
suitability
Description
Not applicable to this procurement exercise

Applies To

supplier
Criterion 2
Type
economic
Description
Bidders will be required to state the values for the following financial ratios: - Ratio 1: Trading Performance - Description: An overall positive outcome on Pre Tax Profits over a 3 year period with exceptional items occurring in the normal course of business can be excluded from the calculation. Expressed in the ratio Pre-Tax Profit/Turnover. Minimum Requirement: Overall positive outcome on Pre-Tax Profits to Turnover over a 3 year period. Ratio 2: Balance Sheet Strength - Description: Net worth of the organisation must be positive at the time of evaluation and organisation must not be subject to an insolvency process. Intangibles can be included for purposes of the Total Assets figure, Expressed in the ratio Total Assets/Total Liabilities Minimum Requirement: Net worth of the organisation must be positive at the time of evaluation and organisation must not be subject to an insolvency process. Companies that are only required to file abbreviated accounts, must submit full sets of accounts for the last 2 individual years filed, in order for the 3 year profitability requirement to be verified. It is a requirement of this contract that bidders hold or can commit to obtain prior to the commencement of any subsequent awarded contract, the type and level of insurance indicate below: Employer’s (Compulsory) Liability Insurance = 10000000 GBP Public Liability Insurance = 5000000 GBP professional Indemnity Insurance = 1000000 GBP The Council reserves the right at its own discretion to seek such other information from the Applicant in accordance with Regulation 61(7) or Regulation 61(8) of the Public Contracts (Scotland) Regulations 2015 to prove the Applicant’s economic and financial standing.

Applies To

supplier
Criterion 3
Type
technical
Minimum
Bidders must score a minimum of 60% in total for question 4C.1.2 question. Any Bidder who fails to achieve the minimum points score will be disqualified.
Description
SPD 4C.1.2 Statement [GOODS AND SERVICES ONLY] Please provide evidence and examples of services carried out during the last five years as specified in the contract notice: Please provide two examples that demonstrate your business and or relied upon sub-contractor (If applicable) experience in delivering similar services (Examples from both public and or private sector customers and clients may be provided). Your examples MUST be from the last five years and provide detail information on the following areas included but not limited to:- - Detailed description on the services delivered - Contract value - Date and duration of service

Applies To

supplier

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
The council is seeking to outsource for the first time the translation services provision which is currently being provided in-house. The council require a service provided to provide in person face to face translation from both non English language or dialect to English language and vice versa, within the council’s properties or at other nominated locations as well as telephone, video conference services and document translation from both non English language or dialect to English language and vice versa. As this is an in-house service currently there will be a TUPE implication which will include 70 sessional interpreters, 2 Admin staff and sessional accessor. Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Value

Amount
6,500,000
Currency
GBP

Renewal

Description
There will be an option to extend for 27 months which included a 3 month mobilisation/demobilisation period at the end of this contract.

Award criteria

Criteria

Criterion 1
Name
Service Delivery
Type
quality
Description
40
Criterion 2
Name
Business Continuity
Type
quality
Description
3
Criterion 3
Name
Human Resurces
Type
quality
Description
5
Criterion 4
Name
innovation
Type
quality
Description
10
Criterion 5
Name
Sustainability
Type
quality
Description
2
Criterion 6
Name
Fair Work First
Type
quality
Description
5
Criterion 7
Type
price
Description
35

Contract period

Duration In Days
1,890

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
Glasgow

Delivery locations

Entry 1
Region
UKM82
Entry 2
Region
UKM82
Entry 3
Region
UKM82

Additional Classifications

Entry 1
Id
79530000
Scheme
CPV
Description
Translation services

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-73933
Name
Glasgow City Council

Roles

buyer
centralPurchasingBody

Address

Region
UKM82
Locality
Glasgow
Postal Code
G2 1DU
Country Name
United Kingdom
Street Address
40 John St, City Chambers

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Glasgow City Council

Contact

Name
James Cook
Telephone
+44 1412876429
Organisation 2
Id
GB-FTS-18787
Name
Glasgow Sheriff Court & Justice of the Peace Court

Roles

reviewBody

Address

Locality
Glasgow
Postal Code
G5 9DA
Country Name
United Kingdom
Street Address
PO BOX 23, 1 Carlton Place

Details

Identifier

Legal Name
Glasgow Sheriff Court & Justice of the Peace Court

Contact

Organisation 3
Id
GB-FTS-143157
Name
Premium Linguistic Services

Roles

supplier

Address

Region
UKG31
Locality
Birmingham
Postal Code
B42 1DY
Country Name
United Kingdom
Street Address
Unit 4, Great Barr Business Park, Baltimore Road

Details

Scale
sme

Identifier

Legal Name
Premium Linguistic Services

Award information

Award 1
Id
013420-2025-GCC006168CPU-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-143157
Name
Premium Linguistic Services

Related lots

1

Contracts and changes

Entry 1
Id
013420-2025-GCC006168CPU-1
Status
active
Award ID
013420-2025-GCC006168CPU-1
Date Signed
25 Feb 2025, 00:00

Value

Amount
4,439,830
Currency
GBP

Recorded locations

  • Buyer location · Glasgow · UKM82 · G2 1DU · United Kingdom
  • Delivery location · UKM82

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04b18a-2025-04-07T14:35:47+01:00compiled ·