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PROCUREMENT OPPORTUNITY

Tenant Satisfaction Measures and Customer Satisfaction Surveys

Believe Housing Limited · compiled

Tender information last checkedLast checked 29 Sept 2026, 20:03.

Opportunity overview

Believe Housing seeks to appoint a contractor to undertake Tenant Satisfaction Measures and Customer Satisfaction Surveys

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Acuity Research and Practice Limited

Matched by normalised name
Contract value
£290k
Awarded
Not supplied
Contract signed
10 Jan 2025
Award ID
010128-2025-TSM and Transactional Surveys Services-1
Status
active
Location
Devon, UKK4, EX32 0AQ, United Kingdom

Classification

  • CPV79310000 — Market research services

Lots

  • Tenant Satisfaction Measures and Customer Satisfaction Surveys£300k

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
believe-2024 299
Status
complete
Has Recurrence
Yes
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
25 Nov 2024, 12:00

Address

Street Address
Tenders will be opened electronically

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
25 Nov 2024, 12:00

Tender Period

Ends
25 Nov 2024, 12:00

Classification

Id
79310000
Scheme
CPV
Description
Market research services

Submission terms

Languages

en

Submission Method

electronicSubmission
written

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
Tenant Satisfaction Measures and Customer Satisfaction Surveys

Value

Amount
300,000
Currency
GBP

Renewal

Description
Option to extend the contract for up to a further 12 months on three occasions

Award criteria

Criteria

Criterion 1
Type
price

Contract period

Ends
31 Mar 2027, 23:59
Starts
1 Apr 2025, 00:00

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKC14
Entry 2
Region
UKC14
Entry 3
Region
UKC14

Additional Classifications

Entry 1
Id
79310000
Scheme
CPV
Description
Market research services

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-128320
Name
Believe Housing Limited

Roles

buyer

Address

Region
UKC14
Locality
Seaham
Postal Code
SR7 7TT
Country Name
United Kingdom
Street Address
Spectrum 4, Spectrum Business Park, Seaham, County Durham,

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Description
Housing Association
Entry 2
Id
06
Scheme
COFOG
Description
Housing and community amenities

Identifier

Legal Name
Believe Housing Limited

Contact

Name
Naomi Noble
Organisation 2
Id
GB-FTS-93032
Name
Believe Housing Limited

Roles

reviewBody

Address

Locality
Seaham
Postal Code
SR7 7TT
Country Name
United Kingdom
Street Address
Spectrum 4, Spectrum Business Park

Identifier

Legal Name
Believe Housing Limited

Contact

Organisation 3
Id
GB-FTS-141136
Name
Acuity Research and Practice Limited

Roles

supplier

Address

Region
UKK4
Locality
Devon
Postal Code
EX32 0AQ
Country Name
United Kingdom
Street Address
35 Mount Pleasant, Bishops Tawton, Devon,

Details

Scale
sme

Identifier

Legal Name
Acuity Research and Practice Limited

Award information

Award 1
Id
010128-2025-TSM and Transactional Surveys Services-1
Title
TSM and Transactional Surveys Services
Status
active

Suppliers

Supplier 1
Id
GB-FTS-141136
Name
Acuity Research and Practice Limited

Related lots

1

Contracts and changes

Entry 1
Id
010128-2025-TSM and Transactional Surveys Services-1
Title
TSM and Transactional Surveys Services
Status
active
Award ID
010128-2025-TSM and Transactional Surveys Services-1
Date Signed
10 Jan 2025, 00:00

Value

Amount
290,000
Currency
GBP

Recorded locations

  • Buyer location · Seaham · UKC14 · SR7 7TT · United Kingdom
  • Delivery location · UKC14

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04b165-2025-03-19T12:53:31Zcompiled ·