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PROCUREMENT OPPORTUNITY

Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring

Wales and West Housing Association Ltd · compiled

Tender information last checkedLast checked 29 Sept 2026, 19:58.

Opportunity overview

Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate action when necessary.

Classification

  • CPV79510000 — Telephone-answering services
  • CPV79512000 — Call centre
  • CPV79711000 — Alarm-monitoring services

Lots

  • Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate action when necessary.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
itt_113589
Status
cancelled
Has Recurrence
Yes
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
22 Nov 2024, 12:00

Legal basis

Id
32014L0024
Scheme
CELEX

Recurrence

Description
Following conclusion of this contract or at any earlier time subject early termination of the agreement.

Expected award period

Starts
22 Nov 2024, 12:00

Tender Period

Ends
22 Nov 2024, 12:00

Communication

Contract terms

Has Electronic Payment
Yes
Electronic Invoicing Policy
allowed

Classification

Id
79510000
Scheme
CPV
Description
Telephone-answering services

Submission terms

Languages

en
cy

Bid Validity Period

Duration In Days
180

Submission Method

electronicSubmission

Selection criteria

Criteria

Criterion 1
Type
suitability
Description
Information Commissioner’s Office Data Protection Register Registration or equivalent. Telecare Services Association Membership or equivalent

Applies To

supplier

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate action when necessary.

Renewal

Description
2 x 12 month periods

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
50
Criterion 2
Type
price
Description
50

Contract period

Duration In Days
720

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKL
Entry 2
Region
UKL
Entry 3
Region
UKL

Additional Classifications

Entry 1
Id
79512000
Scheme
CPV
Description
Call centre
Entry 2
Id
79711000
Scheme
CPV
Description
Alarm-monitoring services

Published documents

Entry 1
Id
economic
Document Type
economicSelectionCriteria
Entry 2
Id
technical
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-127725
Name
Wales and West Housing Association Ltd

Roles

buyer

Address

Region
UKL
Locality
Cardiff
Postal Code
CF14 5DU
Country Name
United Kingdom
Street Address
77 Parc Ty Glas, Llanishen

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
06
Scheme
COFOG
Description
Housing and community amenities

Identifier

Legal Name
Wales and West Housing Association Ltd

Contact

Telephone
+44 8000522526
Organisation 2
Id
GB-FTS-111
Name
High Court

Roles

reviewBody

Address

Locality
London
Postal Code
WC2A 2LL
Country Name
United Kingdom
Street Address
Royal Courts of Justice, The Strand

Identifier

Legal Name
High Court

Contact

Telephone
+44 2079477501

Award information

Award 1
Id
019919-2025-itt_113589-1
Status
unsuccessful
Status Details
discontinued

Related lots

1

Recorded locations

  • Buyer location · Cardiff · UKL · CF14 5DU · United Kingdom
  • Delivery location · UKL

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04afb4-2025-05-09T09:06:50+01:00compiled ·