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PROCUREMENT OPPORTUNITY

Dynamic Support Register Keyworker Service

NHS Mid and South Essex Integrated Care Board · compiled

Tender information last checkedLast checked 29 Sept 2026, 19:55.

Opportunity overview

Hereafter all references to the Authority incorporates: NHS Mid and South Essex Integrated Care Board (ICB), NHS Suffolk and North East Essex ICB and NHS Hertfordshire and West Essex ICB. The Authority has awarded a contract for the Provision of a Pan Essex Dynamic Support Register Keyworker (non-clinical) Service (the Service) to HCRG Care Services Ltd, using an open procedure under the Public Contract Regulations 2015. The Contract will be for a term of 36 months from 1st April 2025 until 31st March 2028. The Authority provided for a potential extension of up to 24 months until 31st March 2030 to future proof this contract, but this is in no way guaranteed, and activation of such extension will be at the sole discretion of the Authority based on fundamental principles laid out in the Tender Documents, as well as the performance of the provider and results of any service evaluations undertaken. The Contract to be entered into by the Authority and the HCRG Care Services Ltd will be based on the NHS Terms and Conditions for the Provision of Services 2024/25 (version dated August 2022) and all subsequent variations thereof. The aggregate value of the contract over the term (including extensions) as advertised in Find a Tender Service is £4,715,395 excluding VAT. The Contract Value for the three-year term, which acted as an affordability envelope for the purposes of bidding, is £2,829,147.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

HCRG Care Services Ltd

Matched by exact name
Published award value
Value not stated
Awarded
Not supplied
Contract signed
6 Jan 2025
Award ID
001821-2025-1
Status
active
Identifier
07557877
Location
Cheshire, UKI, WA7 4QX, United Kingdom

Classification

  • CPV48180000 — Medical software package
  • CPV48190000 — Educational software package
  • CPV85000000 — Health and social work services
  • CPV85140000 — Miscellaneous health services
  • CPV85323000 — Community health services

Lots

  • The Authority undertook an open tender to identify a suitably qualified and experienced and technically and professionally capable provider to deliver the Service for Children & Young People (CYP) with learning disabilities and/or autism (LD/A) up to the age of 25, within Southend, Essex & Thurrock (SET). Locally, SET have too many CYP with LD/A admitted to Tier 4 hospital settings according to national targets. Embedding the DSR Keyworker Service aims to reduce these admissions for those up to the age of 25 where avoidable and help to maintain and support the CYP’s placement within the community. The Authority has appointed a single Preferred Bidder to manage all aspects of the Service. As such, a Lotting Strategy was deemed inappropriate and not used, as it risked creation of unnecessary fragmentation and complexity. Accordingly, the service has been offered as a single contract awarded to a single Preferred Bidder (HCRG Care Services Ltd). The team that facilitated this procurement was the LD/Autism Health Equalities Team (LD/A HET), hosted by Essex County Council, which works across the Transforming Care Partnership between the three Integrated Care Boards (ICB), which are named as Contracting Authorities in the Contract Notice, and the three Local Authorities. These are Essex County Council (ECC), Southend-on-Sea Unitary Authority and Thurrock Unitary Authority. The programme is delivered by all partners within the TCP, but the Service Development Funding (SDF) for this Service comes from NHSE directly to the ICB's. The partnership and funding flows are thereafter governed / mechanised under a Section 75 Agreement between partners, meaning the funding sits within ECC budgets purely as it hosts the LD/A HET team, to enable the team to deliver the programme of work. The Authority took the decision to name the ICBs in the Contract Notice as the Commissioners, as the proposed Contract will be managed by ICB Contract Manager(s) and Commissioners. However, the successful bidder is required to invoice ECC to enable the necessary payment mechanisms to be implemented because of where the funding is sitting/managed. The Local Authorities are not proposed to be party to the Contract.£4.5m

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ACE-0771-2024-MSE
Status
complete
Has Recurrence
No
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Amendments

Entry 1
Id
2

Unstructured Changes

Entry 1

Where

Label
II.2.6) Estimated Value
Section
II.2) Description

New Value

Text
Value excluding VAT: £4,715,395

Old Value

Text
Value excluding VAT: £4,526,780

Bid Opening

Date
18 Nov 2024, 12:00

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
18 Nov 2024, 12:00

Tender Period

Ends
18 Nov 2024, 12:00

Communication

Contract terms

Performance Terms
See the form of Contract supplied with the procurement documents.

Classification

Id
85000000
Scheme
CPV
Description
Health and social work services

Submission terms

Languages

en

Bid Validity Period

Duration In Days
180

Submission Method

electronicSubmission
written

Selection criteria

Criteria

Criterion 1
Type
suitability
Description
In accordance with Regulations 56 to 58 of The Public Contracts Regulations 2015 (as amended The Public Procurement (Amendment etc.) (EU Exit) Regulations 2020) and as set out in the qualification envelope which is available with the procurement documents.

Applies To

supplier

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
Yes
Has Renewal
Yes
Description
The Authority undertook an open tender to identify a suitably qualified and experienced and technically and professionally capable provider to deliver the Service for Children & Young People (CYP) with learning disabilities and/or autism (LD/A) up to the age of 25, within Southend, Essex & Thurrock (SET). Locally, SET have too many CYP with LD/A admitted to Tier 4 hospital settings according to national targets. Embedding the DSR Keyworker Service aims to reduce these admissions for those up to the age of 25 where avoidable and help to maintain and support the CYP’s placement within the community. The Authority has appointed a single Preferred Bidder to manage all aspects of the Service. As such, a Lotting Strategy was deemed inappropriate and not used, as it risked creation of unnecessary fragmentation and complexity. Accordingly, the service has been offered as a single contract awarded to a single Preferred Bidder (HCRG Care Services Ltd). The team that facilitated this procurement was the LD/Autism Health Equalities Team (LD/A HET), hosted by Essex County Council, which works across the Transforming Care Partnership between the three Integrated Care Boards (ICB), which are named as Contracting Authorities in the Contract Notice, and the three Local Authorities. These are Essex County Council (ECC), Southend-on-Sea Unitary Authority and Thurrock Unitary Authority. The programme is delivered by all partners within the TCP, but the Service Development Funding (SDF) for this Service comes from NHSE directly to the ICB's. The partnership and funding flows are thereafter governed / mechanised under a Section 75 Agreement between partners, meaning the funding sits within ECC budgets purely as it hosts the LD/A HET team, to enable the team to deliver the programme of work. The Authority took the decision to name the ICBs in the Contract Notice as the Commissioners, as the proposed Contract will be managed by ICB Contract Manager(s) and Commissioners. However, the successful bidder is required to invoice ECC to enable the necessary payment mechanisms to be implemented because of where the funding is sitting/managed. The Local Authorities are not proposed to be party to the Contract.

Value

Amount
4,526,780
Currency
GBP

Options

Description
The Authority is providing for a potential extension of up to 24 months until 31st March 2030 to future proof this contract, but this is in no way guaranteed, and activation of such extension will be at the sole discretion of the Authority based on fundamental principles laid out in the Tender Documents, as well as the performance of the provider and results of any service evaluations undertaken.

Renewal

Description
There is an option to extend for a further 24 months until 31/03/2030.

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
100
Criterion 2
Type
price
Description
0

Contract period

Ends
31 Mar 2028, 23:59
Starts
1 Apr 2025, 00:00

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
Essex, including: North East Essex, West Essex, Mid Essex, Basildon & Brentwood, Thurrock, Southend-on-Sea and Castle Point and Rochford

Delivery locations

Entry 1
Region
UKH3
Entry 2
Region
UKH3

Additional Classifications

Entry 1
Id
48180000
Scheme
CPV
Description
Medical software package
Entry 2
Id
48190000
Scheme
CPV
Description
Educational software package
Entry 3
Id
85000000
Scheme
CPV
Description
Health and social work services
Entry 4
Id
85140000
Scheme
CPV
Description
Miscellaneous health services
Entry 5
Id
85323000
Scheme
CPV
Description
Community health services

Published documents

Entry 1
Id
economic1
Document Type
economicSelectionCriteria
Entry 2
Id
technical1
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-63152
Name
NHS Mid and South Essex Integrated Care Board

Roles

buyer

Address

Region
UKH3
Locality
Basildon
Postal Code
SS14 3HG
Country Name
United Kingdom
Street Address
Unit 10 Phoenix Court, Christopher Martin Road

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
07
Scheme
COFOG
Description
Health

Identifier

Legal Name
NHS Mid and South Essex Integrated Care Board

Contact

Organisation 2
Id
GB-FTS-64845
Name
NHS Herts and West Essex Integrated Care Board

Roles

buyer

Address

Region
UKH35
Locality
Hertfordshire
Postal Code
AL8 6JL
Country Name
United Kingdom
Street Address
Charter House Parkway Welwyn Garden City

Details

Identifier

Legal Name
NHS Herts and West Essex Integrated Care Board

Contact

Name
Amy Wilson
Organisation 3
Id
GB-FTS-64844
Name
NHS Suffolk and North East Essex Integrated Care Board

Roles

buyer

Address

Region
UKH3
Locality
Colchester
Postal Code
CO4 9QR
Country Name
United Kingdom
Street Address
Aspen House Stephenson Road Severalls Business Park

Details

Identifier

Legal Name
NHS Suffolk and North East Essex Integrated Care Board

Contact

Name
Amy Wilson
Organisation 4
Id
GB-FTS-15957
Name
High Court of Justice of England and Wales

Roles

reviewBody

Address

Locality
London
Postal Code
WC2A 2LL
Country Name
United Kingdom

Identifier

Legal Name
High Court of Justice of England and Wales
Organisation 5
Id
GB-FTS-8296
Name
Public Procurement Review Service (PPRS)

Roles

mediationBody

Address

Locality
London
Country Name
United Kingdom

Details

Identifier

Legal Name
Public Procurement Review Service (PPRS)

Contact

Organisation 6
Id
GB-FTS-127210
Name
NHS Mid and South Essex Integrated Care Board

Roles

reviewContactPoint

Address

Locality
Basildon, Essex
Postal Code
SS14 3HG
Country Name
United Kingdom
Street Address
Unit 10 Phoenix Court, Christopher Martin Road

Details

Identifier

Legal Name
NHS Mid and South Essex Integrated Care Board

Contact

Organisation 7
Id
GB-FTS-64843
Name
NHS Mid and South Essex Integrated Care Board

Roles

buyer

Address

Region
UKH3
Locality
Essex
Postal Code
SS14 3HG
Country Name
United Kingdom
Street Address
Unit 10 Phoenix Court, Christopher Martin Road, Basildon

Details

Identifier

Legal Name
NHS Mid and South Essex Integrated Care Board

Contact

Name
Amy Wilson
Organisation 8
Id
GB-FTS-99647
Name
NHS Mid and South Essex Integrated Care Board

Roles

buyer
reviewContactPoint

Address

Region
UKH3
Locality
Basildon
Postal Code
SS14 3HG
Country Name
United Kingdom
Street Address
Unit 10 Phoenix Court, Christopher Martin Road

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
07
Scheme
COFOG
Description
Health

Identifier

Legal Name
NHS Mid and South Essex Integrated Care Board

Contact

Name
Amy Jayne Alexandra Wilson

Additional Contact Points

Organisation 9
Id
GB-FTS-135471
Name
HCRG Care Services Ltd

Roles

supplier

Address

Region
UKI
Locality
Cheshire
Postal Code
WA7 4QX
Country Name
United Kingdom
Street Address
The Heath Business and Technical Park, Runcorn

Details

Scale
large

Identifier

Id
07557877
Legal Name
HCRG Care Services Ltd
Organisation 10
Id
GB-FTS-38084
Name
High Court of Justice of England and Wales

Roles

reviewBody

Address

Locality
London
Postal Code
WC2A 2LL
Country Name
United Kingdom
Street Address
The Strand

Identifier

Legal Name
High Court of Justice of England and Wales

Award information

Award 1
Id
001821-2025-1
Title
Dynamic Support Register Keyworker Service
Status
active

Suppliers

Supplier 1
Id
GB-FTS-135471
Name
HCRG Care Services Ltd

Related lots

1

Contracts and changes

Entry 1
Id
001821-2025-1
Title
Dynamic Support Register Keyworker Service
Status
active
Award ID
001821-2025-1
Date Signed
6 Jan 2025, 00:00

Recorded locations

  • Buyer location · Basildon · UKH3 · SS14 3HG · United Kingdom
  • Delivery location · UKH3

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04acbe-2025-01-20T10:20:13Zcompiled ·