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PROCUREMENT OPPORTUNITY

Language Services - Lot 4

Ministry of Justice · award, contract

Tender information last checkedLast checked 5 Oct 2026, 04:06.

Opportunity overview

The provision of Quality and Assurance of all Language Services contracts. This provision enables assurance in process and quality for the other Language Services Lots.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

The Language Shop Limited

Matched by exact name
Contract value
£12.9m
Awarded
Not supplied
Contract signed
19 Jan 2026
Award ID
005963-2026-1
Status
active
Location
London, UK, United Kingdom

Classification

  • CPV80000000 — Education and training services

Lots

  • Quality and AssuranceValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-04a54f
Status
complete
Main Procurement Category
services
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
80000000
Description
Education and training services

Covered By

GPA

Lots and requirements

Entry 1
Id
4
Title
Quality and Assurance
Description
The Ministry of Justice (MoJ) has entered into contracts for the delivery of Language Services. The contracts are split into 4 Lots, the scope of services includes face to face, telephone and video interpreting services for spoken languages, BSL, visual and tactile communication and quality and assurance of all language services. Additional information: Additional Quality Criteria; Fraud, corruption, and bribery  - 3.75% Information Security - 3.75% Social Value - 10%
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Mobilisation and Transition
Type
quality
Description
7.5%
Criterion 2
Name
Staff Recruitment, retention, and performance
Type
quality
Description
3.75%
Criterion 3
Name
MoJ Register 
Type
quality
Description
15%
Criterion 4
Name
Interpreter assessments – Planned and Individual 
Type
quality
Description
15%
Criterion 5
Name
Assurance Activity 
Type
quality
Description
3.75%
Criterion 6
Name
Trainee Scheme
Type
quality
Description
3.75%
Criterion 7
Name
Recruitment of Assessors 
Type
quality
Description
15%
Criterion 8
Name
Training and Quality Management
Type
quality
Description
7.5%
Criterion 9
Name
Complaints and Feedback
Type
quality
Description
7.5%
Criterion 10
Name
Stakeholder engagement and continuous improvement  
Type
quality
Description
3.75%
Criterion 11
Type
price
Description
Price Per Quality Point

Items and delivery

Item 1
Id
4
Related Lot
4

Additional Classifications

Entry 1
Scheme
CPV
Id
80000000
Description
Education and training services

Delivery locations

Entry 1
Region
UK

Buyer, suppliers and contacts

Organisation 1
Name
Ministry of Justice
Id
GB-FTS-6365

Identifier

Legal Name
Ministry of Justice

Address

Street Address
102 Petty France
Locality
London
Region
UK
Postal Code
SW1H 9AJ
Country Name
United Kingdom

Contact

Roles

buyer
centralPurchasingBody

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
MINISTRY
Description
Ministry or any other national or federal authority, including their regional or local subdivisions
Entry 2
Scheme
COFOG
Id
01
Description
General public services
Organisation 2
Name
The Language Shop Limited
Id
GB-FTS-15629

Identifier

Legal Name
The Language Shop Limited

Address

Locality
London
Region
UK
Country Name
United Kingdom

Roles

supplier

Details

Scale
sme
Organisation 3
Name
The High Court of England and Wales
Id
GB-FTS-66

Identifier

Legal Name
The High Court of England and Wales

Address

Locality
London
Country Name
United Kingdom

Roles

reviewBody

Award information

Award 1
Id
005963-2026-1
Title
Quality and Assurance
Status
active

Related lots

4

Suppliers

Supplier 1
Id
GB-FTS-15629
Name
The Language Shop Limited

Contracts and changes

Entry 1
Id
005963-2026-1
Award ID
005963-2026-1
Title
Quality and Assurance
Status
active
Date Signed
19 Jan 2026, 00:00

Value

Amount
12,900,000
Currency
GBP

Recorded locations

  • Buyer location · London · UK · SW1H 9AJ · United Kingdom
  • Delivery location · UK

Notice and amendment history

4 published notice versions reviewed by ProcuraAxis.

4 VERSIONS
  1. 004047-2026award, contract ·
  2. 005959-2026award, contract ·
  3. 005961-2026award, contract ·
  4. 005963-2026award, contract ·