Provision of Out of Hours Telephone Service

Opportunity overview

This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work to the appropriate in-house trade operative and/or external contractors, within working hours which is Monday - Friday 08:00 - 17:00. Therefore, outside these working hours, including bank holidays, technical downtime, team meetings and collaborative calls, customers wishing to contact Aster regarding emergencies will be routed to the out of hours provider.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Classification

• CPV32552120 — Emergency telephones
• CPV64214200 — Telephone switchboard services
• CPV79342300 — Customer services
• CPV79511000 — Telephone operator services
• CPV79512000 — Call centre

Lots

• Please see tender documentsValue not stated