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PROCUREMENT OPPORTUNITY

Leaky Loos

NORTHUMBRIAN WATER GROUP LIMITED · compiled

Tender information last checkedLast checked 29 Sept 2026, 19:50.

Opportunity overview

Northumbrian Water has a requirement for the repair of leaking toilets for our customers in all our operating region. This covers the North East of England - from Berwick to the borders of North Yorkshire and from the East Coast across the Pennines to the Cumbrian border, covering Weardale, Teesdale and Kielder. This also covers Essex and Suffolk. This scope will be spilt in to 3 lots dependent on operating areas. Lot One will be the North operating area, Lot Two will be Essex and Lot Three will be Suffolk.

Classification

  • CPV50000000 — Repair and maintenance services
  • CPV45330000 — Plumbing and sanitary works

Lots

  • Northern Operating AreaValue not stated
  • Essex Operating AreaValue not stated
  • Suffolk Operating AreaValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
NW2704
Status
complete
Has Recurrence
No
Procurement Method
selective
Main Procurement Category
services
Procurement Method Details
Negotiated procedure with prior call for competition

Covered By

GPA

Legal basis

Id
32014L0025
Scheme
CELEX

Lot Details

Maximum Lots Bid Per Supplier
9,999,999

Tender Period

Ends
22 Oct 2024

Contract terms

Financial Terms
Please see the terms and conditions in the procurement documents
Tenderer Legal Form
These will be set out in the tender documents

Classification

Id
50000000
Scheme
CPV
Description
Repair and maintenance services

Submission terms

Deposits Guarantees
If the Dun and Bradstreet credit rating returns a rating of 'above average risk' or 'high risk', the contracting entity will request further financial information for review and a parent company guarantee may be required.

Languages

en

Submission Method

electronicSubmission

Selection criteria

Criteria

Criterion 1
Type
suitability
Description
As stated in the procurement documents

Applies To

supplier
Criterion 2
Type
economic
Minimum
Selection criteria as stated in the procurement documents
Description
Selection criteria as stated in the procurement documents

Applies To

supplier
Criterion 3
Type
technical
Description
Selection criteria as stated in the procurement documents

Applies To

supplier

Lots and requirements

Entry 1
Id
1
Title
Northern Operating Area
Status
cancelled
Has Options
Yes
Has Renewal
No
Description
Northumbrian Water has a requirement for the repair of leaking toilets for our customers in all our operating areas. This covers the Northeast of England - from Berwick to the borders of North Yorkshire and from the East Coast across the Pennines to the Cumbrian border, covering Weardale, Teesdale and Kielder. A leaky loo is defined as when water is leaking from the cistern to the pan, and any inlet valves. The supplier will cover the geographical area of Northumbrian Water's Northern operating area. Leaky loos will be identified on an ongoing basis throughout the year, however NWL cannot guarantee the actual volumes or that there will be a consistent stream of work as the requirement is driven by customer demand. NWL are aiming to repair approx. 3200 toilets across our whole supply area, broken into 2,050 in the Northern Operating area per year but NWL cannot guarantee this. NWL will provide contact details of customers who have reported a leaky loo. The supplier will contact the customer to arrange timed appointments (8am1pm or 12-6pm) to repair the leaky loo. The supplier will be responsible for keeping to the times and if any unplanned or not pre-agreed changes occur (e.g., late or early arrival), a compensation payment will be given to the customer. This payment of £30 would be the responsibility of the supplier. The supplier will carry out the repair to an expected standard and if necessary, explain what has been done to the customer. All communications with customers (e.g., phone calls, emails, letters), visits to properties and works undertaken will be recorded and reported to NWL within 24 hours. The supplier will be responsible for purchasing and using good quality plumbing materials. The supplier will take a meter reading from the property (if it is a metered property) at the time of visit. The supplier will be given direct access into NWL customer billing system. We will require you to input all customer contacts and appointments made and fulfilled, timings of these and what occurred. Please ensure the cost for this resource is included in your proposal

Options

Description
After the initial 24 months a further 36 months may become available

Contract period

Duration In Days
720

Submission terms

Variant Policy
notAllowed
Entry 2
Id
2
Title
Essex Operating Area
Status
cancelled
Has Options
Yes
Has Renewal
No
Description
Northumbrian Water has a requirement for the repair of leaking toilets for our customers in all our operating areas. This covers our Essex operating area. A leaky loo is defined as when water is leaking from the cistern to the pan, and any inlet valves. The supplier will cover the geographical area of the Essex operating area. Please see documents attached in section 1.5.1. Leaky loos will be identified on an ongoing basis throughout the year, however NWL cannot guarantee the actual volumes or that there will be a consistent stream of work as the requirement is driven by customer demand. NWL are aiming to repair approx. 3200 toilets across our whole supply area, broken into 958 in Essex per year but NWL cannot guarantee this. NWL will provide contact details of customers who have reported a leaky loo. The supplier will contact the customer to arrange timed appointments (8am1pm or 12-6pm) to repair the leaky loo. The supplier will be responsible for keeping to the times and if any unplanned or not pre-agreed changes occur (e.g., late or early arrival), a compensation payment will be given to the customer. This payment of £30 would be the responsibility of the supplier. The supplier will carry out the repair to an expected standard and if necessary, explain what has been done to the customer. All communications with customers (e.g., phone calls, emails, letters), visits to properties and works undertaken will be recorded and reported to NWL within 24 hours. The supplier will be responsible for purchasing and using good quality plumbing materials. The supplier will take a meter reading from the property (if it is a metered property) at the time of visit. The supplier will be given direct access into NWL customer billing system. We will require you to input all customer contacts and appointments made and fulfilled, timings of these and what occurred. Please ensure the cost for this resource is included in your proposal.

Options

Description
After the initial 24 months a further 36 months may become available

Contract period

Duration In Days
720

Submission terms

Variant Policy
notAllowed
Entry 3
Id
3
Title
Suffolk Operating Area
Status
cancelled
Has Options
Yes
Has Renewal
No
Description
Northumbrian Water has a requirement for the repair of leaking toilets for our customers in all our operating areas. This covers the Suffolk operating area A leaky loo is defined as when water is leaking from the cistern to the pan, and any inlet valves. Leaky loos will be identified on an ongoing basis throughout the year, however NWL cannot guarantee the actual volumes or that there will be a consistent stream of work as the requirement is driven by customer demand. NWL are aiming to repair approx. 3200 toilets across our whole supply area, broken into 192 in Suffolk per year but NWL cannot guarantee this. NWL will provide contact details of customers who have reported a leaky loo. The supplier will contact the customer to arrange timed appointments (8am1pm or 12-6pm) to repair the leaky loo. The supplier will be responsible for keeping to the times and if any unplanned or not pre-agreed changes occur (e.g., late or early arrival), a compensation payment will be given to the customer. This payment of £30 would be the responsibility of the supplier. The supplier will carry out the repair to an expected standard and if necessary, explain what has been done to the customer. All communications with customers (e.g., phone calls, emails, letters), visits to properties and works undertaken will be recorded and reported to NWL within 24 hours. The supplier will be responsible for purchasing and using good quality plumbing materials. The supplier will take a meter reading from the property (if it is a metered property) at the time of visit. The supplier will be given direct access into NWL customer billing system. We will require you to input all customer contacts and appointments made and fulfilled, timings of these and what occurred. Please ensure the cost for this resource is included in your proposal.

Options

Description
After the initial 24 months a further 36 months may become available

Contract period

Duration In Days
720

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKC
Entry 2
Region
UKC

Additional Classifications

Entry 1
Id
45330000
Scheme
CPV
Description
Plumbing and sanitary works
Item 2
Id
2
Related Lot
2

Delivery locations

Entry 1
Region
UKH3
Entry 2
Region
UKH3

Additional Classifications

Entry 1
Id
45330000
Scheme
CPV
Description
Plumbing and sanitary works
Item 3
Id
3
Related Lot
3

Delivery locations

Entry 1
Region
UKH14
Entry 2
Region
UKH14

Additional Classifications

Entry 1
Id
45330000
Scheme
CPV
Description
Plumbing and sanitary works

Buyer, suppliers and contacts

Organisation 1
Id
GB-COH-02366703
Name
NORTHUMBRIAN WATER GROUP LIMITED

Roles

buyer

Address

Region
UKC14
Locality
DURHAM
Postal Code
DH15FJ
Country Name
United Kingdom
Street Address
Northumbria House

Details

Classifications

Entry 1
Id
WATER
Scheme
TED_CE_ACTIVITY
Description
Water

Identifier

Id
02366703
Scheme
GB-COH
Legal Name
NORTHUMBRIAN WATER GROUP LIMITED

Contact

Name
Amy Clarke
Telephone
+44 7543301740
Organisation 2
Id
GB-FTS-46146
Name
NWL Legal Department

Roles

reviewBody

Address

Locality
Durham
Postal Code
DH1 5FJ
Country Name
United Kingdom
Street Address
Northumbrian Water LIMITED, Abbey Road, Pity Me

Identifier

Legal Name
NWL Legal Department
Organisation 3
Id
GB-FTS-147712
Name
NWL Legal Department Northumbrian Water LIMITED

Roles

reviewBody

Address

Locality
Durham
Country Name
United Kingdom

Identifier

Legal Name
NWL Legal Department Northumbrian Water LIMITED

Award information

Award 1
Id
021045-2025-NW2704-1
Title
Northern Operating Area
Status
active

Related lots

1
Award 2
Id
021045-2025-NW2704-2
Title
Essex Operating Area
Status
active

Related lots

2
Award 3
Id
021045-2025-NW2704-3
Title
Suffolk Operating Area
Status
active

Related lots

3

Contracts and changes

Entry 1
Id
021045-2025-NW2704-1
Title
Northern Operating Area
Status
active
Award ID
021045-2025-NW2704-1
Date Signed
11 Feb 2025, 00:00
Entry 2
Id
021045-2025-NW2704-2
Title
Essex Operating Area
Status
active
Award ID
021045-2025-NW2704-2
Date Signed
11 Feb 2025, 00:00
Entry 3
Id
021045-2025-NW2704-3
Title
Suffolk Operating Area
Status
active
Award ID
021045-2025-NW2704-3
Date Signed
11 Feb 2025, 00:00

Recorded locations

  • Buyer location · DURHAM · UKC14 · DH15FJ · United Kingdom
  • Delivery location · UKC
  • Delivery location · UKH14
  • Delivery location · UKH3

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04a3f3-2025-05-14T08:47:29+01:00compiled ·