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PROCUREMENT OPPORTUNITY

Realtime Customer Contact

ANGLIAN WATER SERVICES LIMITED · compiled

Tender information last checkedLast checked 29 Sept 2026, 19:51.

Opportunity overview

Anglian Water Services Ltd (Anglian Water) is undertaking a Procurement Exercise to assess Bidders for the provision of Real time customer contact and associated activities to improve resilience and adapt to technological changes as set out in the specification and draft contract documentation. The scope will cover a proportion of inbound telephony channels and outbound dialler (in addition WhatsApp and Live chat) negating the need for onshore resource post 4pm weekdays and during weekends. All workstreams contained within the contract will require judgement based thinking at different levels of complexity. For further information regarding this sourcing event please refer to the Bidder RFI/RFP Guidance document that is attached to the scanmarket event.

Classification

  • CPV75100000 — Administration services

Lots

  • As per the Short description in section II.1.4 and for further detail please see the Bidder RFI/RFP Guidance DocValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
PA 2024 1161
Status
complete
Has Recurrence
No
Procurement Method
selective
Main Procurement Category
services
Procurement Method Details
Negotiated procedure with prior call for competition

Legal basis

Id
32014L0025
Scheme
CELEX

Tender Period

Ends
31 Oct 2024, 23:00

Classification

Id
75100000
Scheme
CPV
Description
Administration services

Submission terms

Languages

en

Submission Method

electronicSubmission

Selection criteria

Criteria

Criterion 1
Type
suitability
Description
Applicants will be assessed in accordance with the Utilities Contract Regulations 2016 on the basis of information provided in Applicants tender responses.

Applies To

supplier

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Has Renewal
No
Description
As per the Short description in section II.1.4 and for further detail please see the Bidder RFI/RFP Guidance Doc

Contract period

Duration In Days
3,600

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
This contract is not restricted to being performed in the East of England

Delivery locations

Entry 1
Region
UKH
Entry 2
Region
UKH

Additional Classifications

Entry 1
Id
75100000
Scheme
CPV
Description
Administration services

Buyer, suppliers and contacts

Organisation 1
Id
GB-COH-2366656
Name
ANGLIAN WATER SERVICES LIMITED

Roles

buyer

Address

Region
UKH12
Locality
Huntingdon
Postal Code
PE296XU
Country Name
United Kingdom
Street Address
Lancaster House Lancaster Way

Details

Classifications

Entry 1
Id
WATER
Scheme
TED_CE_ACTIVITY
Description
Water

Identifier

Id
2366656
Scheme
GB-COH
Legal Name
ANGLIAN WATER SERVICES LIMITED

Contact

Name
Rebecca Longman
Organisation 2
Id
GB-FTS-20376
Name
Anglian Water Services

Roles

reviewBody

Address

Locality
Huntingdon
Country Name
United Kingdom

Identifier

Legal Name
Anglian Water Services

Award information

Award 1
Id
020201-2025-1
Status
active

Related lots

1

Contracts and changes

Entry 1
Id
020201-2025-1
Status
active
Award ID
020201-2025-1
Date Signed
10 Apr 2025, 00:00

Recorded locations

  • Buyer location · Huntingdon · UKH12 · PE296XU · United Kingdom
  • Delivery location · UKH

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04a35e-2025-05-09T16:34:18+01:00compiled ·