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PROCUREMENT OPPORTUNITY

Integrated Urgent Care

NHS Suffolk and North East Essex ICB · compiled

Tender information last checkedLast checked 29 Sept 2026, 19:51.

Opportunity overview

The IUC contract in Suffolk and North East Essex is provided by Practice Plus Group (PPG). The contract expires on 31st October 2025, having been extended by two years. No further options to extend the existing contract are available. The IUC contract includes our 111 service, Clinical Advice Service (CAS) and Out of Hours (OoH). All elements of the contract are delivered directly by PPG with the exception of the OoH service in East and West Suffolk, which is provided via a sub-contracting arrangement with the Suffolk GP Federation (SGPF).

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Practice Plus Group Urgent Care Limited

Matched by number
Contract value
£32.3m
Awarded
Not supplied
Contract signed
29 Jul 2024
Award ID
030861-2024-1
Status
active
Identifier
GB-COH 05232967
Location
Reading, UKJ11, RG7 4SA, United Kingdom

Classification

  • CPV85100000 — Health services

Lots

  • The IUC contract includes our 111 service, Clinical Advice Service (CAS) and Out of Hours (OoH). All elements of the contract are delivered directly by PPG with the exception of the OoH service in East and West Suffolk, which is provided via a sub-contracting arrangement with the Suffolk GP Federation (SGPF). This is a two-year contract with no option for extension. The contract will start on 1 November 2026, expiring on 31 October 2028. The annual contract value is £16,137,883 notwithstanding standard NHS uplift to be applied in the second year of the contract. NHS Suffolk and North East Essex Integrated Care Board are awarding the contract named within this notice under the Direct Award C process which is outlined within the Health Care Services (Provider Selection Regime) Regulations 2023. The provider named in this notice is an existing provider and has been reviewed through a Key Criteria assessment to ensure the awarding body is satisfied with current performance and reasonably expects the provider to be able to satisfy the contract which is the subject of this notice. The contract which is the subject of this notice has not changed considerably when compared with the existing / previous contract delivered by the named provider. The ICB may wish to introduce additional services during the lifetime of the contract ("Contract modifications"). Such contract modifications will be contemplated where additional requirements are similar and or complementary to the services already included in the Specification, at any given time. Such expansion would be by the addition of services commissioned by the Authority as named in the Contract Notice. To this end, after the award of contract, there is a possibility that the contract may be varied as allowable in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023. Additional information: This contract will not allow for any period of extension.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-04a34b
Status
complete
Procurement Method
limited
Main Procurement Category
services
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by 9th October 2024 (8 working days following publication of intention to award notice). They should be submitted in writing to procurement@snee.nhs.uk. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR. Awarding Committee: Suffolk and North East Essex ICB Board No conflicts of interest, or potential conflicts of interest, were declared by any decision makes. The decision to award this contract in line with Direct Award Process C was based on evaluation against the five required key criteria as follows: • Quality and Innovation - Not Assured - There are some performance struggles with some of the contractual KPIs; however, providers nationally are struggling to achieve many of the metrics. An Action Plan has been put in place to cover clinical outputs and performance timeliness including but not exclusively reducing ambulance and ED dispatches more in line with national average, increasing calls dealt with by advice, improving 111 online call backs and timeliness of clinical inputs. It is anticipated that the action plan will lead to improvement in the contractual KPIs and therefore assurance levels. • Value - Part Assured - elements of the provider's service delivers value for money. However, delivery against the core contract shows poor attainment of KPIs in the context of lower-than-commissioned activity levels. This however is against a national context of services struggling and the cost impact of procuring a new service. The action plan will lead to improvement in the contractual KPIs and therefore assurance levels. • Integration, Collaboration and Service Sustainability - Assured - The provider is noted for their excellent collaborative approach within the system. • Improving Access, Reducing Health Inequalities and Facilitating Choice - Assured - The Equality Impact Assessment demonstrates the broadly positive impact IUC services have on ensuring equality of access for patients. • Social Value - Assured - SNEE ICB are assured that the provider is delivering in line with the SNEE Green Plan. The provider's service offers clear and defined benefits, both in terms of environmental and social values.

Amendments

Entry 1
Id
1
Description
The original notice mentioned: II.1.4) Short description The IUC contract in Suffolk and North East Essex is provided by Practice Plus Group (PPG). The contract expires on 31st October 2025, having been extended by two years. No further options to extend the existing contract are available. The text should read: II.1.4) Short description The IUC contract in Suffolk and North East Essex is provided by Practice Plus Group (PPG). The contract expires on 31st October 2026, having been extended by two years. No further options to extend the existing contract are available.
Entry 2
Id
2
Description
This is a Provider Selection Regime (PSR) confirmation of contract award notice. This contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. This contract has now been formally awarded using direct award process C. This is a two-year contract with no option for extension. The contract will start on 1 November 2026, expiring on 31 October 2028. The annual contract value is £16,137,883 notwithstanding standard NHS uplift to be applied in the second year of the contract.

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Id
85100000
Scheme
CPV
Description
Health services

Procedure reasons

Entry 1
Id
D_OUTSIDE_SCOPE
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Description
The IUC contract includes our 111 service, Clinical Advice Service (CAS) and Out of Hours (OoH). All elements of the contract are delivered directly by PPG with the exception of the OoH service in East and West Suffolk, which is provided via a sub-contracting arrangement with the Suffolk GP Federation (SGPF). This is a two-year contract with no option for extension. The contract will start on 1 November 2026, expiring on 31 October 2028. The annual contract value is £16,137,883 notwithstanding standard NHS uplift to be applied in the second year of the contract. NHS Suffolk and North East Essex Integrated Care Board are awarding the contract named within this notice under the Direct Award C process which is outlined within the Health Care Services (Provider Selection Regime) Regulations 2023. The provider named in this notice is an existing provider and has been reviewed through a Key Criteria assessment to ensure the awarding body is satisfied with current performance and reasonably expects the provider to be able to satisfy the contract which is the subject of this notice. The contract which is the subject of this notice has not changed considerably when compared with the existing / previous contract delivered by the named provider. The ICB may wish to introduce additional services during the lifetime of the contract ("Contract modifications"). Such contract modifications will be contemplated where additional requirements are similar and or complementary to the services already included in the Specification, at any given time. Such expansion would be by the addition of services commissioned by the Authority as named in the Contract Notice. To this end, after the award of contract, there is a possibility that the contract may be varied as allowable in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023. Additional information: This contract will not allow for any period of extension.

Award criteria

Criteria

Criterion 1
Name
The existing provider is satisfying the original contract and will likely satisfy the proposed contract to a sufficient standard.
Type
quality
Description
100
Criterion 2
Type
price
Description
0

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
Ipswich and East Suffolk, West Suffolk and North East Essex localities.

Delivery locations

Entry 1
Region
UKH14
Entry 2
Region
UKH34

Buyer, suppliers and contacts

Organisation 1
Id
GB-NHS-QJG
Name
NHS Suffolk and North East Essex ICB

Roles

buyer

Address

Region
UKH34
Locality
COLCHESTER
Postal Code
CO49QR
Country Name
United Kingdom
Street Address
Aspen House, Stephenson Road,Severalls Business Park

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
07
Scheme
COFOG
Description
Health

Identifier

Id
QJG
Scheme
GB-NHS
Legal Name
NHS Suffolk and North East Essex ICB

Contact

Name
Jane Garnett
Organisation 2
Id
GB-COH-05232967
Name
Practice Plus Group Urgent Care Limited

Roles

supplier

Address

Region
UKJ11
Locality
Reading
Postal Code
RG7 4SA
Country Name
United Kingdom
Street Address
1330 Arlington Business Park, Theale, Reading, Berkshire

Details

Scale
large

Identifier

Id
05232967
Scheme
GB-COH
Legal Name
Practice Plus Group Urgent Care Limited
Organisation 3
Id
GB-FTS-70248
Name
NHS Suffolk and North East Essex Integrated Care Board

Roles

reviewBody

Address

Locality
Colchester
Postal Code
CO4 9QR
Country Name
United Kingdom
Street Address
Aspen House, Stephenson Road, Severalls Business Park

Identifier

Legal Name
NHS Suffolk and North East Essex Integrated Care Board

Contact

Award information

Award 1
Id
030861-2024-1
Title
Integrated Urgent Care
Status
active

Suppliers

Supplier 1
Id
GB-COH-05232967
Name
Practice Plus Group Urgent Care Limited

Related lots

1

Contracts and changes

Entry 1
Id
030861-2024-1
Title
Integrated Urgent Care
Status
active
Award ID
030861-2024-1
Date Signed
30 Jul 2024, 00:00

Value

Amount
32,275,767
Currency
GBP

Recorded locations

  • Buyer location · COLCHESTER · UKH34 · CO49QR · United Kingdom
  • Delivery location · UKH14
  • Delivery location · UKH34

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04a34b-2025-06-25T11:45:20+01:00compiled ·