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PROCUREMENT OPPORTUNITY

Supply of Temporary and Permanent Personnel Services (Master Vendor)

Financial Services Compensation Scheme · compiled

Tender information last checkedLast checked 29 Sept 2026, 19:50.

Opportunity overview

In September 2024, FSCS published a Prior Information Notice in relation to procurement of master vendor contracts under two Lots, (i) Claims handler and (ii) Non-claims handler. The two Lots covering both permanent and contractor roles across the Scheme. Following a Supplier Briefing event, FSCS decided to procure all its requirements for temporary and permanent personnel under a single Master Vendor contract. FSCS already has a specialist recruitment framework for executive and non-executive roles. The new master vendor contract will be in addition to this arrangement and will therefore not include executive and non-executive roles. The services will include supporting a FSCS’s People Team to attract, recruit and retain candidates with the right blend of skills, qualifications, experience, knowledge, and attitude into the right roles and in the right place to deliver on the Scheme’s strategy. The services must include the smooth transition from our existing master vendor arrangement.

Classification

  • CPV79600000 — Recruitment services

Lots

  • Claims Handling (Permanent and Contractors)£56m
  • Supply of Temporary and Permanent Non-Claims Handling PersonnelValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
FSCS467
Status
cancelled
Has Recurrence
Yes
Procurement Method
selective
Main Procurement Category
services
Procurement Method Details
Restricted procedure

Covered By

GPA

Amendments

Entry 1
Id
1
Description
Please note the correct date for the pre-market engagement event is w/c 07th October. Further information is available in the original Find a Tender Notice 2024/S 000-030698. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Recruitment-services./D7QHA99DMJ To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/D7QHA99DMJ GO Reference: GO-2024925-PRO-27826351

Unstructured Changes

Entry 1

Where

Label
II.1.1)Title
Section
II.1

New Value

Text
FSCS467 Supply of Temporary and Permanent Personnel Services - Prior Information Notice

Old Value

Text
FSCS467 Supply of Temporary and Permanent Services - Prior Information Notice
Entry 2

Where

Label
II.1.4
Section
II.1

New Value

Text
FSCS are planning a pre-market engagement event w/c 07th October ahead of issuing the contract notice within a few weeks soon after

Old Value

Text
FSCS are planning a pre-market engagement event w/c 07th September ahead of issuing the contract notice within a few weeks soon after

Legal basis

Id
32014L0024
Scheme
CELEX

Recurrence

Description
4 years

Second Stage

Invitation Date
15 Jan 2025, 00:00

Tender Period

Ends
16 Dec 2024, 12:00

Communication

Future Notice Date
14 Nov 2024, 00:00

Contract terms

Has Electronic Payment
Yes
Has Electronic Ordering
Yes
Electronic Invoicing Policy
allowed

Classification

Id
79600000
Scheme
CPV
Description
Recruitment services

Submission terms

Languages

en

Bid Validity Period

Duration In Days
180

Submission Method

electronicSubmission
written

Lots and requirements

Entry 1
Id
1
Title
Claims Handling (Permanent and Contractors)
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
In September 2024, FSCS published a Prior Information Notice in relation to procurement of master vendor contracts under two Lots, (i) Claims handler and (ii) Non-claims handler. The two Lots covering both permanent and contractor roles across the Scheme. Following a Supplier Briefing event, FSCS decided to procure all its requirements for temporary and permanent personnel under a single master vendor contract. FSCS already has a specialist recruitment framework for executive and non-executive roles. The new master vendor contract will be in addition to this arrangement and will therefore not include executive and non-executive roles. The services will include supporting a FSCS’s People Team to attract, recruit and retain candidates with the right blend of skills, qualifications, experience, knowledge, and attitude into the right roles and in the right place to deliver on the Scheme’s strategy. The services must include the smooth transition from our existing master vendor arrangement. We currently have a Master Vendor in place to support all our recruitment needs, temporary agency worker, contractor, fixed term and permanent, except for Executive and NED recruitment. Our current Master Vendor contract is coming to the end of its life and therefore we are seeking a new Master Vendor initially for a two-year contract with the option to extend for up to a further two years in two twelve-month extensions. We aim to build and maintain the trust of everyone we work with through rigorously independent decisions, efficient operations, resilience in tackling financial failures and always putting our customers first. Our claim handlers are our customer facing roles and as such we rely on their professionalism, skills, and expertise to handle the process with the customers and to arrive at the right outcome in every case. We recognise that to achieve the levels of service and trust we strive for we must recruit the right contractors and permanent staff. The Service Provider will handle all our recruitment requirements within the scope defined in this Statement of Requirements for temporary agency workers, contractors, fixed term, and permanent staff, i.e., all roles except for Executive and NED roles. They will be required to source talent with the essential technical skills and expertise required as well as the attitudinal attributes and qualities that are consistent with those of FSCS.

Value

Amount
56,000,000
Currency
GBP

Renewal

Description
The contract will have an option to extend for up to a further two years in two twelve-month extensions (maximum term of 48 months).

Second Stage

Maximum Candidates
5
Minimum Candidates
3

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
70
Criterion 2
Name
Price
Type
cost
Description
30

Contract period

Duration In Days
720

Submission terms

Variant Policy
notAllowed
Entry 2
Id
2
Title
Supply of Temporary and Permanent Non-Claims Handling Personnel
Status
planned
Description
Supply of temporary and permanent non-claims handling personnel

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
Inner London – East

Delivery locations

Entry 1
Region
UKI
Entry 2
Region
UKI
Entry 3
Region
UKI4

Additional Classifications

Entry 1
Id
79600000
Scheme
CPV
Description
Recruitment services
Item 2
Id
2
Related Lot
2

Delivery Location

Description
LONDON

Delivery locations

Entry 1
Region
UKI

Additional Classifications

Entry 1
Id
79600000
Scheme
CPV
Description
Recruitment services

Published documents

Entry 1
Id
economic
Document Type
economicSelectionCriteria
Entry 2
Id
technical
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-860
Name
Financial Services Compensation Scheme

Roles

buyer
reviewContactPoint

Address

Region
UKI4
Locality
London
Postal Code
EC3A 7QU
Country Name
United Kingdom
Street Address
Beaufort House, 15 St. Botolph Street

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
04
Scheme
COFOG
Description
Economic affairs

Identifier

Legal Name
Financial Services Compensation Scheme

Contact

Name
Jean Mutudza
Telephone
+44 2073758175

Additional Contact Points

Entry 1
Telephone
+44 2073758175
Organisation 2
Id
GB-FTS-862
Name
The Royal Court of Justice

Roles

reviewBody
mediationBody

Address

Locality
London
Country Name
United Kingdom
Street Address
The Strand

Identifier

Legal Name
The Royal Court of Justice

Contact

Telephone
+44 2073758197
Organisation 3
Id
GB-FTS-50
Name
The Royal Court of Justice

Roles

reviewBody
mediationBody

Address

Locality
London
Postal Code
WC2A 2LL
Country Name
United Kingdom
Street Address
The Strand

Identifier

Legal Name
The Royal Court of Justice

Contact

Telephone
+44 2073758175

Additional Contact Points

Entry 1
Telephone
+44 2073758197

Award information

Award 1
Id
049006-2025-1-1
Status
unsuccessful
Status Details
discontinued

Related lots

1

Recorded locations

  • Buyer location · London · UKI4 · EC3A 7QU · United Kingdom
  • Delivery location · UKI
  • Delivery location · UKI4

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04a2f8-2025-08-15T10:05:04+01:00compiled ·