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PROCUREMENT OPPORTUNITY

Provision of Independent Advice and Development Support to customers in South Lanarkshire

South Lanarkshire Council · compiled

Tender information last checkedLast checked 29 Sept 2026, 19:49.

Opportunity overview

South Lanarkshire Council wish to procure a service to provide independent impartial advice and guidance to support and help advance customer participation in South Lanarkshire, including in-person and online meetings with tenants and the Council, support via phone calls and email, sharing paperwork, and delivering presentations and training. The service provider will be expected to develop and implement a workplan agreed between the Council and tenant representatives with clear tasks, timescales, responsibilities, methods, and outcomes.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Tenants Information Service

Match pending…
Contract value
£256.6k
Awarded
Not supplied
Contract signed
27 Nov 2024
Award ID
008902-2025-SLC/HT/23/291-1
Status
active
Location
Glasgow, UKM, G2 3BZ, United Kingdom

Classification

  • CPV79342300 — Customer services

Lots

  • Procurement will be conducted via the Open Tendering procedure and the ITT will be published in Public Contracts Scotland Tender (PCST). Additional information: Quality Award Criteria listed below: Service Delivery Implementation / Mobilisation Plan Staff Resources Performance Monitoring and Reporting Community Benefits Fair Work First Sustainability£243k

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
SLC/HT/23/291
Status
complete
Has Recurrence
No
Review Details
Please note, the alternative review body to the local Sheriff Court detailed in VI.4.1 is: Court of Session Parliament House Parliament Square Edinburgh EH1 1RQ +44 1312252595 supreme.courts@scotcourts.gov.uk
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
21 Oct 2024, 12:00

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
21 Oct 2024, 12:00

Tender Period

Ends
21 Oct 2024, 12:00

Contract terms

Performance Terms
Please refer to the Performance Appraisal document within the ITT.
Has Electronic Ordering
Yes
Electronic Invoicing Policy
allowed

Classification

Id
79342300
Scheme
CPV
Description
Customer services

Submission terms

Languages

en

Bid Validity Period

Duration In Days
180

Submission Method

electronicSubmission

Selection criteria

Criteria

Criterion 1
Type
suitability
Description
SPD Question 4A.1 Trade Registers It is a requirement of this tender that if the bidder is UK based they must hold a valid registration with Companies House. Where the bidder is UK based but not registered at Companies House they must be able to verify to the Councils satisfaction that they are trading from the address provided in the tender and under the company name given. If the bidder is based out-with the UK they must be enrolled in the relevant professional or trade register appropriate to their country as described in Schedule 5 of the Public Contracts (Scotland) Regulations 2015. SPD Question 4A.2 Authorisation/Membership Where it is required, within a bidder’s country of establishment they must confirm which authorisation or memberships of the relevant organisation(s) are required in order to perform this service. Bidders must confirm if they hold the particular authorisation or memberships.

Applies To

supplier
Criterion 2
Type
economic
Minimum
SPD Question 4B.5 Insurance The bidder must confirm that they have or will commit to obtain prior to the commencement of the contract, the following levels of Insurance Cover: Employer’s Liability Insurance covering the death of or bodily injuries to employees of the bidder arising out of and in the course of their employment in connection with this contract to the level of 10000000 GBP in respect of each claim, without limit to the number of claims. Public Liability Insurance covering the death of or bodily injury to a person (not an employee of the bidder) or loss of or damage to property resulting from an action or failure to take action by the bidder to the level of 5000000 GBP in respect of each claim, without limit to the number of claims. Professional Indemnity Insurance covering the failure of the bidder to use the skill and care normally used by professionals providing the services described in this tender to the level of 5000000 GBP in respect of each claim, without limit to the number of claims.
Description
SPD Question 4B.4 Economic and Financial Standing The Council will use the following ratios to evaluate a bidders financial status: Profitability – this is taken as profit after tax but before dividends and minority interests. If a company makes a profit then it is a pass for this ratio; Liquidity – this is calculated as current assets less stock and work in progress, divided by current liabilities. If the answer is greater than or equal to one then it is a pass for this ratio Gearing – this is calculated as the total external secured borrowing (short term and long term) divided by shareholder funds expressed as a percentage. If the answer is less than or equal to 100% it is considered a pass for this ratio. Bidders must provide the name and value of each of the 3 ratios within their response to SPD question 4B.4. The Council requires bidders to pass 2 out of the 3 financial ratios above. Where 2 out of the 3 ratios cannot be met, the Council may take the undernoted into consideration when assessing financial viability and the risk to the Council, providing that the Bidder can supply evidence to substantiate any of the mitigating criteria when requested to do so. The following list is not exhaustive and other criteria may be considered where proposed by a bidder as mitigating factors: Would the bidder have passed the checks if prior year accounts had been used? Were any of the poor appraisal outcomes "marginal"? Does the bidder operate in a market which, traditionally, requires lower liquidity or higher debt finance? Does the bidder have sufficient reserves to sustain losses for a number of years? Does the bidder have a healthy cashflow? Is the bidder profitable enough to finance the interest on its debt? Is most of the bidder's debt owed to group companies? Is the bidder's debt due to be repaid over a number of years, and affordable? Have the bidder's results been adversely affected by "one off costs" and / or "one off accounting treatments"? Do the bidder's auditors (where applicable) consider it to be a "going concern"? Will the bidder provide a Parent Company Guarantee? Is the bidder the single supplier/source of the Goods/Works/Services in the marketplace? The Council will request submission of and assess the bidders financial accounts, and may use financial verification systems to validate the information provided.

Applies To

supplier
Criterion 3
Type
technical
Description
SPD Question 4C.1.2 Technical and Professional Ability Bidders should demonstrate in their response to question 4C.1.2 that they have held contracts (preferably public sector authority) of a similar nature, size and value to those mentioned in the Specification, within the last 5 years. A Minimum of 3 examples and a maximum of 5 should be provided. SPD Question 4C.10 Technical and Professional Ability (Sub-Contracting) Bidders will be required to confirm whether they intend to subcontract and, if so, for what proportion of the contract. SPD Question 4D.1 Quality Assurance Schemes It is a requirement of this tender that the bidder recommended for award holds the Quality Assurance scheme membership ISO9001 accreditation OR complies with the Quality Assurance Statements contained within the ITT.

Applies To

supplier

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
Procurement will be conducted via the Open Tendering procedure and the ITT will be published in Public Contracts Scotland Tender (PCST). Additional information: Quality Award Criteria listed below: Service Delivery Implementation / Mobilisation Plan Staff Resources Performance Monitoring and Reporting Community Benefits Fair Work First Sustainability

Value

Amount
243,000
Currency
GBP

Renewal

Description
The contract has an optional 12 month extension subject to satisfactory performance, financial standing and available funding.

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
70
Criterion 2
Type
price
Description
30

Contract period

Duration In Days
720

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
South Lanarkshire Council

Delivery locations

Entry 1
Region
UKM95
Entry 2
Region
UKM95
Entry 3
Region
UKM95

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-1037
Name
South Lanarkshire Council

Roles

buyer

Address

Region
UKM95
Locality
Hamilton
Postal Code
ML3 0AA
Country Name
United Kingdom
Street Address
Council Headquarters, Almada Street

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
06
Scheme
COFOG
Description
Housing and community amenities

Identifier

Legal Name
South Lanarkshire Council

Contact

Name
Irene Peacock
Organisation 2
Id
GB-FTS-6287
Name
Hamilton Sheriff Court

Roles

reviewBody

Address

Locality
Hamilton
Postal Code
ML3 0BT
Country Name
United Kingdom
Street Address
Sheriff Court House, 4 Beckford Street,

Details

Identifier

Legal Name
Hamilton Sheriff Court

Contact

Organisation 3
Id
GB-FTS-140440
Name
Tenants Information Service

Roles

supplier

Address

Region
UKM
Locality
Glasgow
Postal Code
G2 3BZ
Country Name
United Kingdom
Street Address
Clockwise, Savoy Tower 77 Renfrew Street

Details

Scale
sme

Identifier

Legal Name
Tenants Information Service

Contact

Telephone
+44 1412481242

Award information

Award 1
Id
008902-2025-SLC/HT/23/291-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-140440
Name
Tenants Information Service

Related lots

1

Contracts and changes

Entry 1
Id
008902-2025-SLC/HT/23/291-1
Status
active
Award ID
008902-2025-SLC/HT/23/291-1
Date Signed
27 Nov 2024, 00:00

Value

Amount
256,639
Currency
GBP

Recorded locations

  • Buyer location · Hamilton · UKM95 · ML3 0AA · United Kingdom
  • Delivery location · UKM95

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-049bf7-2025-03-12T10:04:42Zcompiled ·