Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

Housing Services & Resident Engagement Surveys

Westminster City Council · compiled

Tender information last checkedLast checked 29 Sept 2026, 19:45.

Opportunity overview

Contract award for the delivery of residents’ surveys to provide insight on performance and satisfaction amongst housing service users covering Housing Needs service users and social housing tenants and leaseholders in the City of Westminster.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Kwest Research Limited

Matched by exact name
Contract value
£610.6k
Awarded
Not supplied
Contract signed
30 Mar 2025
Award ID
016488-2025-Con_30269-1
Status
active
Location
Manchester, UKD33, United Kingdom

Classification

  • CPV79311000 — Survey services
  • CPV79311200 — Survey conduction services
  • CPV79311210 — Telephone survey services
  • CPV79311300 — Survey analysis services
  • CPV79342310 — Customer survey services
  • CPV79342311 — Customer satisfaction survey

Lots

  • Delivery of residents’ surveys to provide insight on performance and satisfaction amongst housing service users covering Housing Needs service users and social housing tenants and leaseholders in the City of Westminster.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-049add
Status
complete
Has Recurrence
No
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
13 Dec 2024, 12:01

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
13 Dec 2024, 12:01

Tender Period

Ends
13 Dec 2024, 12:00

Communication

Future Notice Date
25 Oct 2024, 00:00

Classification

Id
79311000
Scheme
CPV
Description
Survey services

Submission terms

Languages

en

Bid Validity Period

Duration In Days
180

Submission Method

electronicSubmission

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
Delivery of residents’ surveys to provide insight on performance and satisfaction amongst housing service users covering Housing Needs service users and social housing tenants and leaseholders in the City of Westminster.

Renewal

Description
1 year + 1 year

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
60
Criterion 2
Name
Price
Type
quality
Description
40
Criterion 3
Type
price
Description
40

Contract period

Ends
31 Mar 2028, 23:59
Starts
1 Apr 2025, 00:00

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKI32
Entry 2
Region
UKI32
Entry 3
Region
UKI32
Entry 4
Region
UKI32

Additional Classifications

Entry 1
Id
79311200
Scheme
CPV
Description
Survey conduction services
Entry 2
Id
79311210
Scheme
CPV
Description
Telephone survey services
Entry 3
Id
79311300
Scheme
CPV
Description
Survey analysis services
Entry 4
Id
79342310
Scheme
CPV
Description
Customer survey services
Entry 5
Id
79342311
Scheme
CPV
Description
Customer satisfaction survey

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-59462
Name
Westminster City Council

Roles

buyer

Address

Region
UKI32
Locality
LONDON
Postal Code
SW1E6QP
Country Name
United Kingdom
Street Address
Westminster City Hall,64 Victoria Street

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Westminster City Council
No Identifier Rationale
notOnAnyRegister

Contact

Organisation 2
Id
GB-FTS-130308
Name
Westminster City Council

Roles

buyer

Address

Region
UKI32
Locality
LONDON
Postal Code
SW1E6QP
Country Name
United Kingdom
Street Address
Westminster City Hall

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Westminster City Council
No Identifier Rationale
notOnAnyRegister

Contact

Organisation 3
Id
GB-FTS-130309
Name
The High Court of Justice

Roles

reviewBody

Address

Locality
The Royal Court of Justice, The Strand
Postal Code
WC2A 2LL
Country Name
United Kingdom

Identifier

Legal Name
The High Court of Justice
Organisation 4
Id
GB-FTS-5427
Name
Westminster City Council

Roles

buyer

Address

Region
UKI32
Locality
London
Postal Code
SW1E 6QP
Country Name
United Kingdom
Street Address
64 Victoria Street

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Westminster City Council

Contact

Organisation 5
Id
GB-FTS-144829
Name
Kwest Research Limited

Roles

supplier

Address

Region
UKD33
Locality
Manchester
Country Name
United Kingdom

Details

Scale
sme

Identifier

Legal Name
Kwest Research Limited
Organisation 6
Id
GB-FTS-5080
Name
The High Court of Justice

Roles

reviewBody

Address

Locality
London
Postal Code
WC2A 2LL
Country Name
United Kingdom
Street Address
The Royal Court of Justice, The Strand

Identifier

Legal Name
The High Court of Justice

Award information

Award 1
Id
016488-2025-Con_30269-1
Title
Housing Services & Resident Engagement
Status
active

Suppliers

Supplier 1
Id
GB-FTS-144829
Name
Kwest Research Limited

Related lots

1

Contracts and changes

Entry 1
Id
016488-2025-Con_30269-1
Title
Housing Services & Resident Engagement
Status
active
Award ID
016488-2025-Con_30269-1
Date Signed
31 Mar 2025, 00:00

Value

Amount
610,594
Currency
GBP

Recorded locations

  • Buyer location · London · UKI32 · SW1E 6QP · United Kingdom
  • Delivery location · UKI32

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-049add-2025-04-23T12:34:41+01:00compiled ·