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PROCUREMENT OPPORTUNITY

MyKarbon Customer Portal App for Karbon Homes

Karbon Homes · compiled

Tender information last checkedLast checked 29 Sept 2026, 19:43.

Opportunity overview

One of Karbon’s 3 strategic aims is to deliver an excellent customer experience, and part of the focus here is to provide great digital choice to our customers. It’s essential that we make it easier, reliable and secure for our customers & that we enable more self-serve opportunities. Our customer portal (MyKarbon) is our primary self-serve route, and we’re committed to continue to enhance our digital services offering

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

PLENTIFIC LTD

Matched by exact name
Contract value
£2.1m
Awarded
Not supplied
Contract signed
10 Jul 2025
Award ID
039439-2025-CA14802-1
Status
active
Location
LONDON, UK, EC4N 5AT, United Kingdom

Classification

  • CPV48510000 — Communication software package
  • CPV48333000 — Contact management software package

Lots

  • One of Karbon’s 3 strategic aims is to deliver an excellent customer experience, and part of the focus here is to provide great digital choice to our customers. It’s essential that we make it easier, reliable and secure for our customers & that we enable more self-serve opportunities. Our customer portal (MyKarbon) is our primary self-serve route, and we’re committed to continue to enhance our digital services offeringValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CA14802 -
Status
complete
Has Recurrence
No
Procurement Method
open
Main Procurement Category
goods
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
4 Nov 2024, 12:00

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
4 Nov 2024, 12:00

Tender Period

Ends
4 Nov 2024, 12:00

Communication

Future Notice Date
29 Nov 2024, 00:00

Classification

Id
48510000
Scheme
CPV
Description
Communication software package

Submission terms

Languages

en

Submission Method

electronicSubmission
written

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
Yes
Has Renewal
No
Description
One of Karbon’s 3 strategic aims is to deliver an excellent customer experience, and part of the focus here is to provide great digital choice to our customers. It’s essential that we make it easier, reliable and secure for our customers & that we enable more self-serve opportunities. Our customer portal (MyKarbon) is our primary self-serve route, and we’re committed to continue to enhance our digital services offering

Options

Description
72 month(s) from the commencement date, with 48 initial month(s) and option to extend 1x24 month(s)

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
60.00%
Criterion 2
Name
Social Value
Type
quality
Description
10.00%
Criterion 3
Name
Commercial
Type
cost
Description
30.00%

Contract period

Duration In Days
2,160

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
Tyneside

Delivery locations

Entry 1
Region
UKC22
Entry 2
Region
UKC22
Entry 3
Region
UKC22

Additional Classifications

Entry 1
Id
48333000
Scheme
CPV
Description
Contact management software package

Published documents

Entry 1
Id
economic2
Document Type
economicSelectionCriteria
Entry 2
Id
technical2
Document Type
technicalSelectionCriteria
Entry 3
Id
economic3
Document Type
economicSelectionCriteria
Entry 4
Id
technical3
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-8880
Name
Karbon Homes

Roles

buyer

Address

Region
UKC22
Locality
Newcastle
Postal Code
NE12 8EG
Country Name
United Kingdom
Street Address
Number Five, Gosforth Park Avenue

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
06
Scheme
COFOG
Description
Housing and community amenities

Identifier

Legal Name
Karbon Homes

Contact

Telephone
+44 7736904894
Organisation 2
Id
GB-FTS-8882
Name
Karbon Homes Limited

Roles

reviewBody
mediationBody
reviewContactPoint

Address

Locality
Newcastle upon Tyne
Postal Code
NE12 8EG
Country Name
United Kingdom
Street Address
Number 5, Gorforth Park Avenue, Gorforth Business Park

Details

Identifier

Legal Name
Karbon Homes Limited

Contact

Organisation 3
Id
GB-FTS-154193
Name
PLENTIFIC LTD

Roles

supplier

Address

Region
UK
Locality
LONDON
Postal Code
EC4N 5AT
Country Name
United Kingdom
Street Address
Third Floor Yarnwicke, 119-121 Cannon Street

Details

Scale
large

Identifier

Legal Name
PLENTIFIC LTD

Contact

Telephone
+44 2030034856

Award information

Award 1
Id
039439-2025-CA14802-1
Title
MyKarbon Customer Portal App for Karbon Homes
Status
active

Suppliers

Supplier 1
Id
GB-FTS-154193
Name
PLENTIFIC LTD

Related lots

1

Contracts and changes

Entry 1
Id
039439-2025-CA14802-1
Title
MyKarbon Customer Portal App for Karbon Homes
Status
active
Award ID
039439-2025-CA14802-1
Date Signed
11 Jul 2025, 00:00

Value

Amount
2,116,782
Currency
GBP

Recorded locations

  • Buyer location · Newcastle · UKC22 · NE12 8EG · United Kingdom
  • Delivery location · UKC22

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-049967-2025-07-11T19:00:04+01:00compiled ·