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PROCUREMENT OPPORTUNITY

The Provision of a Welfare Benefits, Information and Guidance Service

The North Yorkshire Council · compiled

Tender information last checkedLast checked 29 Sept 2026, 19:41.

Opportunity overview

This contract is for the provision of advice and information on a broad range of subjects pertaining to Welfare Benefits Advice. This service provides support, advice, and training to front line North Yorkshire Council advisers.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Welfare Benefits Unit

Match pending…
Contract value
£428k
Awarded
Not supplied
Contract signed
12 Feb 2025
Award ID
007849-2025-1-1
Status
active
Identifier
1164225
Location
York, UKE2, YO1 6ET, United Kingdom

Classification

  • CPV75310000 — Benefit services
  • CPV64216210 — Value-added information services
  • CPV75311000 — Sickness benefits
  • CPV75312000 — Maternity benefits
  • CPV75313000 — Disability benefits
  • CPV75313100 — Temporary disablement benefits
  • CPV75314000 — Unemployment compensation benefits
  • CPV85311100 — Welfare services for the elderly
  • CPV85311200 — Welfare services for disabled people
  • CPV85311300 — Welfare services for children and young people
  • CPV85312400 — Welfare services not delivered through residential institutions

Lots

  • This contract is for the provision of advice and information on a broad range of subjects pertaining to Welfare Benefits Advice. This service provides support, advice, and training to North Yorkshire Council front line advisers.£535.5k

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
89161
Status
complete
Has Recurrence
Yes
Review Details
Precise information on deadline(s) for review procedures: North Yorkshire Council shall in accordance with the Public Contracts (Amendment) Regulations 2015, incorporate a minimum 10 day standstill period commencing at the point that information on the intention to award the contract is sent to tenderers. The Council shall, as soon as possible after the decision has been made, inform the tenderers and candidates of its decision, and shall do so by notice in writing by the most rapid means of communication practicable. Should additional information be required, please contact the person cited in paragraph I.1) of this form. If an appeal regarding the award of a contract has not been successfully resolved, Public Contracts Regulations2015 (SI 2015 No 6) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England and Wales). Any such action must be started within 30 days beginning with the date when the aggrieved party first knew or ought to have known that grounds for starting the proceedings had arisen. Where a contract has not been entered into the Court may order the setting aside of the award decision or order the authority to amend any document and may award damages. Following the 10 day standstill period, if no further debriefing has been requested, the Court may only award damages once the contract has been entered into.’
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Bid Opening

Date
4 Oct 2024, 12:00

Address

Street Address
Procurement and Contract Management, North Yorkshire Council, County Hall, Northallerton, DL7 8AD Information about authorised persons and opening procedure: An independent member of the Procurement and Contract Management section will verify the tenders through our e-tendering system (YORtender).

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
4 Oct 2024, 12:00

Tender Period

Ends
4 Oct 2024, 12:00

Classification

Id
75310000
Scheme
CPV
Description
Benefit services

Submission terms

Languages

en

Bid Validity Period

Ends
5 Feb 2025, 23:59

Submission Method

electronicSubmission
written

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
This contract is for the provision of advice and information on a broad range of subjects pertaining to Welfare Benefits Advice. This service provides support, advice, and training to North Yorkshire Council front line advisers.

Value

Amount
535,500
Currency
GBP

Renewal

Description
Initial Term: 1st April 2025 to 31st March 2028 Option to extend 1:1st April 2028 to 31st March 2030

Award criteria

Criteria

Criterion 1
Name
Experience and Track Record
Type
quality
Description
15%
Criterion 2
Name
Service Delivery
Type
quality
Description
10%
Criterion 3
Name
Service Implementation
Type
quality
Description
10%
Criterion 4
Name
Staffing
Type
quality
Description
5%
Criterion 5
Name
Equalities and Diversity
Type
quality
Description
5%
Criterion 6
Name
Marketing and Engagement
Type
quality
Description
5%
Criterion 7
Name
Social Value
Type
quality
Description
5%
Criterion 8
Name
Sustainability and Business Continuity
Type
quality
Description
10%
Criterion 9
Type
price
Description
10%

Contract period

Duration In Days
1,800

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
North Yorkshire

Delivery locations

Entry 1
Region
UKE2
Entry 2
Region
UKE2
Entry 3
Region
UKE2

Additional Classifications

Entry 1
Id
64216210
Scheme
CPV
Description
Value-added information services
Entry 2
Id
75311000
Scheme
CPV
Description
Sickness benefits
Entry 3
Id
75312000
Scheme
CPV
Description
Maternity benefits
Entry 4
Id
75313000
Scheme
CPV
Description
Disability benefits
Entry 5
Id
75313100
Scheme
CPV
Description
Temporary disablement benefits
Entry 6
Id
75314000
Scheme
CPV
Description
Unemployment compensation benefits
Entry 7
Id
85311100
Scheme
CPV
Description
Welfare services for the elderly
Entry 8
Id
85311200
Scheme
CPV
Description
Welfare services for disabled people
Entry 9
Id
85311300
Scheme
CPV
Description
Welfare services for children and young people
Entry 10
Id
85312400
Scheme
CPV
Description
Welfare services not delivered through residential institutions

Published documents

Entry 1
Id
economic
Document Type
economicSelectionCriteria
Entry 2
Id
technical
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-82768
Name
The North Yorkshire Council

Roles

buyer

Address

Region
UKE2
Locality
Northallerton
Postal Code
DL7 8AD
Country Name
United Kingdom
Street Address
County Hall, Racecourse Lane,

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Id
8867655
Legal Name
The North Yorkshire Council

Contact

Name
Procurement
Telephone
+44 1609533450
Organisation 2
Id
GB-FTS-1892
Name
High Court of England and Wales

Roles

reviewBody

Address

Locality
London
Country Name
United Kingdom
Street Address
The Strand

Details

Identifier

Legal Name
High Court of England and Wales
Organisation 3
Id
GB-FTS-1091
Name
N/A

Roles

mediationBody

Address

Locality
N/A
Country Name
United Kingdom

Identifier

Legal Name
N/A
Organisation 4
Id
GB-FTS-4330
Name
The Royal Courts of Justice

Roles

reviewContactPoint

Address

Locality
London
Postal Code
WC2A 2LL
Country Name
United Kingdom
Street Address
The Strand

Details

Identifier

Legal Name
The Royal Courts of Justice

Contact

Telephone
+44 2079476000
Organisation 5
Id
GB-FTS-139759
Name
Welfare Benefits Unit

Roles

supplier

Address

Region
UKE2
Locality
York
Postal Code
YO1 6ET
Country Name
United Kingdom
Street Address
17 Priory Street

Details

Scale
sme

Identifier

Id
1164225
Legal Name
Welfare Benefits Unit

Contact

Telephone
+44 1904646058

Award information

Award 1
Id
007849-2025-1-1
Title
The Provision of a Welfare Benefits, Information and Guidance Service
Status
active

Suppliers

Supplier 1
Id
GB-FTS-139759
Name
Welfare Benefits Unit

Related lots

1

Contracts and changes

Entry 1
Id
007849-2025-1-1
Title
The Provision of a Welfare Benefits, Information and Guidance Service
Status
active
Award ID
007849-2025-1-1
Date Signed
12 Feb 2025, 00:00

Value

Amount
428,000
Currency
GBP

Recorded locations

  • Buyer location · Northallerton · UKE2 · DL7 8AD · United Kingdom
  • Delivery location · UKE2

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-0497f1-2025-03-04T13:55:29Zcompiled ·