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PROCUREMENT OPPORTUNITY

Provision of Public Consultation and Market Research Surveys

London Borough of Wandsworth · compiled

Tender information last checkedLast checked 29 Sept 2026, 19:40.

Opportunity overview

The London Borough of Wandsworth require residents’ surveys in order to track changes in residents views and meet the requirements within the Government Tenant Satisfaction Measures on an annual basis. The main objective of the surveys is to provide robust results enabling reliable comparisons and analysis with previous residents' surveys and other boroughs. As part of the Council’s commitment to resident consultation and participation, the following surveys are conducted per year:<br/>A housing management satisfaction survey every 12 months which will use a representative sample of all tenants and leaseholders in council managed properties; and<br/>A rolling text survey aimed at residents who have used the Council’s repairs service.<br/>The Council is a major landlord with a housing stock of approximately 17,118 tenant properties for rent. It also has responsibility for approximately 15,922 leasehold properties purchased from the Council (most of which are on Council estates).

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

BMG Research Ltd

Matched by exact name
Contract value
£262.4k
Awarded
Not supplied
Contract signed
13 Dec 2024
Award ID
006089-2025-1
Status
active
Identifier
02841970
Location
Cheshire, UKD6, WA6 0AR, United Kingdom

Classification

  • CPV79342311 — Customer satisfaction survey

Lots

  • The London Borough of Wandsworth require residents’ surveys in order to track changes in residents views and meet the requirements within the Government Tenant Satisfaction Measures on an annual basis. The main objective of the surveys is to provide robust results enabling reliable comparisons and analysis with previous residents' surveys and other boroughs. As part of the Council’s commitment to resident consultation and participation, the following surveys are conducted per year:<br/>A housing management satisfaction survey every 12 months which will use a representative sample of all tenants and leaseholders in council managed properties; and<br/>A rolling text survey aimed at residents who have used the Council’s repairs service.<br/>The Council is a major landlord with a housing stock of approximately 17,118 tenant properties for rent. It also has responsibility for approximately 15,922 leasehold properties purchased from the Council (most of which are on Council estates).£366k

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
2024-770029
Status
complete
Has Recurrence
Yes
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Bid Opening

Date
23 Aug 2024, 12:00

Legal basis

Id
32014L0024
Scheme
CELEX

Techniques

Has Electronic Auction
Yes

Expected award period

Starts
23 Aug 2024, 12:00

Tender Period

Ends
23 Sept 2024, 12:00

Communication

Contract terms

Has Electronic Payment
Yes
Has Electronic Ordering
Yes
Electronic Invoicing Policy
allowed

Classification

Id
79342311
Scheme
CPV
Description
Customer satisfaction survey

Submission terms

Languages

en

Bid Validity Period

Duration In Days
180

Submission Method

electronicSubmission
written

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
Yes
Has Renewal
Yes
Description
The London Borough of Wandsworth require residents’ surveys in order to track changes in residents views and meet the requirements within the Government Tenant Satisfaction Measures on an annual basis. The main objective of the surveys is to provide robust results enabling reliable comparisons and analysis with previous residents' surveys and other boroughs. As part of the Council’s commitment to resident consultation and participation, the following surveys are conducted per year:<br/>A housing management satisfaction survey every 12 months which will use a representative sample of all tenants and leaseholders in council managed properties; and<br/>A rolling text survey aimed at residents who have used the Council’s repairs service.<br/>The Council is a major landlord with a housing stock of approximately 17,118 tenant properties for rent. It also has responsibility for approximately 15,922 leasehold properties purchased from the Council (most of which are on Council estates).

Value

Amount
366,000
Currency
GBP

Options

Description
The contract is for 4 years with the option to extend for up to 2 years.

Renewal

Description
This contract is subject to renewal after the contract ends.

Award criteria

Criteria

Criterion 1
Name
Social Value
Type
quality
Description
10
Criterion 2
Name
Quality
Type
quality
Description
20
Criterion 3
Type
price
Description
70

Contract period

Duration In Days
1,440

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
Wandsworth

Delivery locations

Entry 1
Region
UKI34
Entry 2
Region
UKI34

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-102370
Name
London Borough of Wandsworth

Roles

buyer

Address

Region
UKI34
Locality
London
Postal Code
SW18 2PU
Country Name
United Kingdom
Street Address
Town Hall, Wandsworth High Street,

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
London Borough of Wandsworth

Contact

Name
Central Procurement Team
Telephone
+44 2088716000
Organisation 2
Id
GB-FTS-98353
Name
Royal Court of Justice

Roles

reviewBody
reviewContactPoint

Address

Locality
London
Postal Code
WC2R 1DH
Country Name
United Kingdom
Street Address
The Royal Courts of Justice (Stop M)

Details

Identifier

Legal Name
Royal Court of Justice

Contact

Organisation 3
Id
GB-FTS-1958
Name
Cabinet Office

Roles

mediationBody

Address

Locality
London
Postal Code
SW1 2AS
Country Name
United Kingdom
Street Address
70 Whitehall

Details

Identifier

Legal Name
Cabinet Office

Contact

Organisation 4
Id
GB-FTS-88398
Name
BMG Research Ltd

Roles

supplier

Address

Region
UKD6
Locality
Cheshire
Postal Code
WA6 0AR
Country Name
United Kingdom
Street Address
Spring Lodge, 172 Chester Road, Helsby

Details

Scale
sme

Identifier

Id
02841970
Legal Name
BMG Research Ltd

Contact

Telephone
+44 7706335931

Award information

Award 1
Id
006089-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-88398
Name
BMG Research Ltd

Related lots

1

Contracts and changes

Entry 1
Id
006089-2025-1
Status
active
Award ID
006089-2025-1
Date Signed
13 Dec 2024, 00:00

Value

Amount
262,440
Currency
GBP

Recorded locations

  • Buyer location · London · UKI34 · SW18 2PU · United Kingdom
  • Delivery location · UKI34

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-049355-2025-02-20T10:24:06Zcompiled ·