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PROCUREMENT OPPORTUNITY

CO0423 Enterprise Service Management Solution

Essex County Council · compiled

Tender information last checkedLast checked 29 Sept 2026, 19:33.

Opportunity overview

The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements Page 4 to 7 captured in workshops and meetings with internal business representatives and IT subject matter experts. The purpose of this requirement is to ensure that the Authority is supported by the best technology in its day to day operations. The Solution must be intuitive and easy for both service providers and self-service users whilst enabling efficiencies and improvements through automation and integration. The Authority requires a customer-focused and commercially aware service management approach which will enhance the overall experience for all employees, enabling them to realise business outcomes with fewer IT-related or service limitations.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN730597
Status
cancelled
Has Recurrence
No
Procurement Method
selective
Main Procurement Category
services
Procurement Method Details
Restricted procedure

Covered By

GPA

Amendments

Entry 1
Id
2

Unstructured Changes

Entry 1

Where

Label
Date
Section
IV.2.2

New Value

Date
12 Sept 2024, 12:00

Old Value

Date
4 Sept 2024, 12:00

Legal basis

Id
32014L0024
Scheme
CELEX

Tender Period

Ends
4 Sept 2024, 12:00

Classification

Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Submission terms

Languages

en

Submission Method

electronicSubmission

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements Page 4 to 7 captured in workshops and meetings with internal business representatives and IT subject matter experts. The purpose of this requirement is to ensure that the Authority is supported by the best technology in its day to day operations. The Solution must be intuitive and easy for both service providers and self-service users whilst enabling efficiencies and improvements through automation and integration. The Authority requires a customer-focused and commercially aware service management approach which will enhance the overall experience for all employees, enabling them to realise business outcomes with fewer IT-related or service limitations.

Renewal

Description
This is a rolling contract term with contract break points as detailed within the tender documentation. Please note that the minimum contract term is 5 years.

Award criteria

Criteria

Criterion 1
Name
Technical
Type
quality
Description
50
Criterion 2
Name
Social Value
Type
quality
Description
10
Criterion 3
Type
price
Description
40

Contract period

Ends
9 Mar 2030, 23:59

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-4622
Name
Essex County Council

Roles

buyer

Address

Region
UK
Locality
Chelmsford
Postal Code
CM1 1QH
Country Name
United Kingdom
Street Address
County Hall, Market Road

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Essex County Council

Contact

Name
Ms Victoria Robertson
Telephone
+44 333
Organisation 2
Id
GB-FTS-307
Name
High Court, Royal Courts of Justice

Roles

reviewBody

Address

Locality
London
Postal Code
WC2A 2LL
Country Name
United Kingdom
Street Address
The Strand

Identifier

Legal Name
High Court, Royal Courts of Justice

Award information

Award 1
Id
005587-2025-CO0423-1
Title
Enterprise Service Management Solution
Status
unsuccessful
Status Details
discontinued

Related lots

1

Recorded locations

  • Buyer location · Chelmsford · UK · CM1 1QH · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-048a2d-2025-02-18T14:00:54Zcompiled ·