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PROCUREMENT OPPORTUNITY

Citizen Home Health Safety Check Contract

Citizen Housing Group Limited · compiled

Tender information last checkedLast checked 29 Sept 2026, 19:36.

Opportunity overview

Citizen has awarded a contract for the provision of Home Health Safety Checks, including gas servicing and electrical compliance works. The contract is split into two lots: Lot 1: Birmingham, Hereford and Worcester Lot 2: Coventry Following a two-stage restricted procedure, Sure Maintenance Ltd has been appointed as the successful supplier for both lots. The contract will run for a period of up to 10 years and is designed to promote best practice in service delivery, innovation, and collaborative working. The procurement process was conducted in accordance with the Public Contracts Regulations 2015.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Sureserve Compliance Holdings Limited

Match pending…
Contract value
£11.6m
Awarded
Not supplied
Contract signed
10 Dec 2024
Award ID
027883-2025-1-1
Status
active
Identifier
9790918
Location
Southampton, UKI, United Kingdom

Classification

  • CPV09300000 — Electricity, heating, solar and nuclear energy
  • CPV09330000 — Solar energy
  • CPV31200000 — Electricity distribution and control apparatus
  • CPV31210000 — Electrical apparatus for switching or protecting electrical circuits
  • CPV31211000 — Boards and fuse boxes
  • CPV31212000 — Circuit breakers
  • CPV31213000 — Distribution equipment
  • CPV31214000 — Switchgear
  • CPV31214500 — Electric switchboards
  • CPV31216000 — Lightning arrestors
  • CPV31600000 — Electrical equipment and apparatus
  • CPV31625100 — Fire-detection systems
  • CPV31625200 — Fire-alarm systems
  • CPV31680000 — Electrical supplies and accessories
  • CPV31681000 — Electrical accessories
  • CPV31681400 — Electrical components
  • CPV31682000 — Electricity supplies
  • CPV39710000 — Electrical domestic appliances
  • CPV39715000 — Water heaters and heating for buildings; plumbing equipment
  • CPV39720000 — Non-electric domestic appliances
  • CPV42160000 — Boiler installations
  • CPV44100000 — Construction materials and associated items
  • CPV44111500 — Insulators and insulating fittings
  • CPV44111530 — Electrical insulating fittings
  • CPV44130000 — Sewer mains
  • CPV45211000 — Construction work for multi-dwelling buildings and individual houses
  • CPV45211100 — Construction work for houses
  • CPV45262640 — Environmental improvement works
  • CPV45310000 — Electrical installation work
  • CPV45311000 — Electrical wiring and fitting work
  • CPV45311100 — Electrical wiring work
  • CPV45311200 — Electrical fitting work
  • CPV45312100 — Fire-alarm system installation work
  • CPV45315000 — Electrical installation work of heating and other electrical building-equipment
  • CPV45331000 — Heating, ventilation and air-conditioning installation work
  • CPV50531000 — Repair and maintenance services for non-electrical machinery
  • CPV50531100 — Repair and maintenance services of boilers
  • CPV50531200 — Gas appliance maintenance services
  • CPV50532000 — Repair and maintenance services of electrical machinery, apparatus and associated equipment
  • CPV50532400 — Repair and maintenance services of electrical distribution equipment
  • CPV50700000 — Repair and maintenance services of building installations
  • CPV50710000 — Repair and maintenance services of electrical and mechanical building installations
  • CPV50711000 — Repair and maintenance services of electrical building installations
  • CPV50712000 — Repair and maintenance services of mechanical building installations
  • CPV50720000 — Repair and maintenance services of central heating
  • CPV51100000 — Installation services of electrical and mechanical equipment
  • CPV51110000 — Installation services of electrical equipment
  • CPV51112000 — Installation services of electricity distribution and control equipment
  • CPV65100000 — Water distribution and related services
  • CPV65200000 — Gas distribution and related services
  • CPV65210000 — Gas distribution
  • CPV65300000 — Electricity distribution and related services
  • CPV65310000 — Electricity distribution
  • CPV65320000 — Operation of electrical installations
  • CPV71314100 — Electrical services
  • CPV71317200 — Health and safety services
  • CPV71334000 — Mechanical and electrical engineering services
  • CPV71630000 — Technical inspection and testing services
  • CPV71631000 — Technical inspection services
  • CPV71632000 — Technical testing services

Lots

  • Birmingham, Hereford and Worcester£67m
  • Coventry£33m

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
1237
Status
complete
Has Recurrence
No
Review Details
Citizen will observe a 10-day stand still period following the award of the contract and conduct itself in respect of any appeals in accordance with the Public Contracts Regulations 2015 (as amended).
Procurement Method
selective
Main Procurement Category
services
Procurement Method Details
Restricted procedure

Amendments

Entry 1
Id
1
Description
The overall contract value remains unchanged, however the Lot values were listed incorrectly on the initial contract notice, the correct values are below: Lot 1 - Birmingham, Hereford and Worcester - £33,000,000 Lot 2 - Coventry - £67,000,000

Unstructured Changes

Entry 1
Related Lot
1

Where

Label
Estimated value
Section
II.2.6

New Value

Text
33000000.00

Old Value

Text
67000000.00
Entry 2
Related Lot
2

Where

Label
Estimated Value
Section
II.2.6

New Value

Text
67000000.00

Old Value

Text
33000000.00

Legal basis

Id
32014L0024
Scheme
CELEX

Lot Details

Award Criteria Details
Citizen reserves the right to award both lots to one contractor, dependent on the outcome of the tender process.
Maximum Lots Bid Per Supplier
9,999,999
Maximum Lots Awarded Per Supplier
2

Second Stage

Invitation Date
1 Oct 2024, 00:00

Tender Period

Ends
10 Sept 2024, 12:00

Classification

Id
71314100
Scheme
CPV
Description
Electrical services

Submission terms

Languages

en

Bid Validity Period

Duration In Days
360

Submission Method

electronicSubmission
written

Lots and requirements

Entry 1
Id
1
Title
Birmingham, Hereford and Worcester
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
The contract covers the provision of Home Health Safety Checks across Citizen’s housing stock, comprising approximately 30,000 residential properties. The scope of services includes, but is not limited to: Annual gas servicing and maintenance Responsive gas repairs and emergency breakdown cover Electrical testing (EICRs) and remedial works Electrical upgrades and installations Data gathering to support asset management Delivery of additional home compliance checks during scheduled visits The services will be delivered under a Term Partnering Contract (TPC) with robust performance monitoring through KPIs and clear provisions for early termination in the event of poor performance. The works are split across two geographic lots: Lot 1: Birmingham, Hereford and Worcester Lot 2: Coventry The contract is designed to reduce the number of visits to residents’ homes by coordinating multiple compliance activities during a single visit, thereby improving access rates and service efficiency. The contractor is also required to deliver added value through social value commitments, local employment, and innovative digital solutions to enhance customer experience. The duration of the contract is up to 10 years, comprising an initial term and potential extension periods.

Value

Amount
67,000,000
Currency
GBP

Renewal

Description
Initial term of 5 years (60 months), with an option to extend to 10 years (120 months)

Second Stage

Maximum Candidates
5
Minimum Candidates
5

Award criteria

Criteria

Criterion 1
Name
Price Per Quality Point
Type
quality
Description
50
Criterion 2
Name
Price Per Quality Point
Type
cost
Description
50

Contract period

Duration In Days
3,600

Submission terms

Variant Policy
notAllowed

Selection criteria

Description
The number of Suppliers Citizen anticipate inviting to participate at ITT stage will be five per lot. Citizen reserve the right to amend this number, if the sixth place bidder is within 5 marks of the 5th placed bidder.
Entry 2
Id
2
Title
Coventry
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
The contract covers the provision of Home Health Safety Checks across Citizen’s housing stock, comprising approximately 30,000 residential properties. The scope of services includes, but is not limited to: Annual gas servicing and maintenance Responsive gas repairs and emergency breakdown cover Electrical testing (EICRs) and remedial works Electrical upgrades and installations Data gathering to support asset management Delivery of additional home compliance checks during scheduled visits The services will be delivered under a Term Partnering Contract (TPC) with robust performance monitoring through KPIs and clear provisions for early termination in the event of poor performance. The works are split across two geographic lots: Lot 1: Birmingham, Hereford and Worcester Lot 2: Coventry The contract is designed to reduce the number of visits to residents’ homes by coordinating multiple compliance activities during a single visit, thereby improving access rates and service efficiency. The contractor is also required to deliver added value through social value commitments, local employment, and innovative digital solutions to enhance customer experience. The duration of the contract is up to 10 years, comprising an initial term and potential extension periods.

Value

Amount
33,000,000
Currency
GBP

Renewal

Description
Initial term of 5 years (60 months), with an option to extend to 10 years (120 months)

Second Stage

Maximum Candidates
5
Minimum Candidates
5

Award criteria

Criteria

Criterion 1
Name
Price Per Quality Point
Type
quality
Description
50
Criterion 2
Name
Price Per Quality Point
Type
cost
Description
50

Contract period

Duration In Days
3,600

Submission terms

Variant Policy
notAllowed

Selection criteria

Description
The number of Suppliers Citizen anticipate inviting to participate at ITT stage will be five per lot. Citizen reserve the right to amend this number, if the sixth place bidder is within 5 marks of the 5th placed bidder.

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKG
Entry 2
Region
UKG

Additional Classifications

Entry 1
Id
31200000
Scheme
CPV
Description
Electricity distribution and control apparatus
Entry 2
Id
31210000
Scheme
CPV
Description
Electrical apparatus for switching or protecting electrical circuits
Entry 3
Id
31211000
Scheme
CPV
Description
Boards and fuse boxes
Entry 4
Id
31212000
Scheme
CPV
Description
Circuit breakers
Entry 5
Id
31213000
Scheme
CPV
Description
Distribution equipment
Entry 6
Id
31214000
Scheme
CPV
Description
Switchgear
Entry 7
Id
31214500
Scheme
CPV
Description
Electric switchboards
Entry 8
Id
31216000
Scheme
CPV
Description
Lightning arrestors
Entry 9
Id
31600000
Scheme
CPV
Description
Electrical equipment and apparatus
Entry 10
Id
31680000
Scheme
CPV
Description
Electrical supplies and accessories
Entry 11
Id
31681000
Scheme
CPV
Description
Electrical accessories
Entry 12
Id
31681400
Scheme
CPV
Description
Electrical components
Entry 13
Id
31682000
Scheme
CPV
Description
Electricity supplies
Entry 14
Id
39710000
Scheme
CPV
Description
Electrical domestic appliances
Entry 15
Id
39715000
Scheme
CPV
Description
Water heaters and heating for buildings; plumbing equipment
Entry 16
Id
39720000
Scheme
CPV
Description
Non-electric domestic appliances
Entry 17
Id
42160000
Scheme
CPV
Description
Boiler installations
Entry 18
Id
44100000
Scheme
CPV
Description
Construction materials and associated items
Entry 19
Id
44111500
Scheme
CPV
Description
Insulators and insulating fittings
Entry 20
Id
44111530
Scheme
CPV
Description
Electrical insulating fittings
Entry 21
Id
44130000
Scheme
CPV
Description
Sewer mains
Entry 22
Id
50531100
Scheme
CPV
Description
Repair and maintenance services of boilers
Entry 23
Id
50531200
Scheme
CPV
Description
Gas appliance maintenance services
Entry 24
Id
50532000
Scheme
CPV
Description
Repair and maintenance services of electrical machinery, apparatus and associated equipment
Entry 25
Id
50532400
Scheme
CPV
Description
Repair and maintenance services of electrical distribution equipment
Entry 26
Id
50710000
Scheme
CPV
Description
Repair and maintenance services of electrical and mechanical building installations
Entry 27
Id
50711000
Scheme
CPV
Description
Repair and maintenance services of electrical building installations
Entry 28
Id
50720000
Scheme
CPV
Description
Repair and maintenance services of central heating
Entry 29
Id
51100000
Scheme
CPV
Description
Installation services of electrical and mechanical equipment
Entry 30
Id
51110000
Scheme
CPV
Description
Installation services of electrical equipment
Entry 31
Id
51112000
Scheme
CPV
Description
Installation services of electricity distribution and control equipment
Entry 32
Id
65100000
Scheme
CPV
Description
Water distribution and related services
Entry 33
Id
65210000
Scheme
CPV
Description
Gas distribution
Entry 34
Id
65310000
Scheme
CPV
Description
Electricity distribution
Entry 35
Id
65320000
Scheme
CPV
Description
Operation of electrical installations
Entry 36
Id
71317200
Scheme
CPV
Description
Health and safety services
Entry 37
Id
71630000
Scheme
CPV
Description
Technical inspection and testing services
Entry 38
Id
71631000
Scheme
CPV
Description
Technical inspection services
Entry 39
Id
71632000
Scheme
CPV
Description
Technical testing services
Entry 40
Id
50700000
Scheme
CPV
Description
Repair and maintenance services of building installations
Entry 41
Id
45315000
Scheme
CPV
Description
Electrical installation work of heating and other electrical building-equipment
Entry 42
Id
09330000
Scheme
CPV
Description
Solar energy
Entry 43
Id
45331000
Scheme
CPV
Description
Heating, ventilation and air-conditioning installation work
Entry 44
Id
09300000
Scheme
CPV
Description
Electricity, heating, solar and nuclear energy
Entry 45
Id
45310000
Scheme
CPV
Description
Electrical installation work
Entry 46
Id
45311100
Scheme
CPV
Description
Electrical wiring work
Entry 47
Id
45311200
Scheme
CPV
Description
Electrical fitting work
Entry 48
Id
71314100
Scheme
CPV
Description
Electrical services
Entry 49
Id
71334000
Scheme
CPV
Description
Mechanical and electrical engineering services
Entry 50
Id
45211100
Scheme
CPV
Description
Construction work for houses
Entry 51
Id
45262640
Scheme
CPV
Description
Environmental improvement works
Entry 52
Id
45211000
Scheme
CPV
Description
Construction work for multi-dwelling buildings and individual houses
Entry 53
Id
31625100
Scheme
CPV
Description
Fire-detection systems
Entry 54
Id
31625200
Scheme
CPV
Description
Fire-alarm systems
Entry 55
Id
45312100
Scheme
CPV
Description
Fire-alarm system installation work
Item 2
Id
2
Related Lot
2

Delivery locations

Entry 1
Region
UKG
Entry 2
Region
UKG

Additional Classifications

Entry 1
Id
31200000
Scheme
CPV
Description
Electricity distribution and control apparatus
Entry 2
Id
31210000
Scheme
CPV
Description
Electrical apparatus for switching or protecting electrical circuits
Entry 3
Id
31211000
Scheme
CPV
Description
Boards and fuse boxes
Entry 4
Id
31212000
Scheme
CPV
Description
Circuit breakers
Entry 5
Id
31213000
Scheme
CPV
Description
Distribution equipment
Entry 6
Id
31214000
Scheme
CPV
Description
Switchgear
Entry 7
Id
31214500
Scheme
CPV
Description
Electric switchboards
Entry 8
Id
31216000
Scheme
CPV
Description
Lightning arrestors
Entry 9
Id
31600000
Scheme
CPV
Description
Electrical equipment and apparatus
Entry 10
Id
31680000
Scheme
CPV
Description
Electrical supplies and accessories
Entry 11
Id
31681000
Scheme
CPV
Description
Electrical accessories
Entry 12
Id
31681400
Scheme
CPV
Description
Electrical components
Entry 13
Id
31682000
Scheme
CPV
Description
Electricity supplies
Entry 14
Id
39710000
Scheme
CPV
Description
Electrical domestic appliances
Entry 15
Id
39715000
Scheme
CPV
Description
Water heaters and heating for buildings; plumbing equipment
Entry 16
Id
39720000
Scheme
CPV
Description
Non-electric domestic appliances
Entry 17
Id
42160000
Scheme
CPV
Description
Boiler installations
Entry 18
Id
44100000
Scheme
CPV
Description
Construction materials and associated items
Entry 19
Id
44111500
Scheme
CPV
Description
Insulators and insulating fittings
Entry 20
Id
44111530
Scheme
CPV
Description
Electrical insulating fittings
Entry 21
Id
44130000
Scheme
CPV
Description
Sewer mains
Entry 22
Id
50531000
Scheme
CPV
Description
Repair and maintenance services for non-electrical machinery
Entry 23
Id
50531100
Scheme
CPV
Description
Repair and maintenance services of boilers
Entry 24
Id
50531200
Scheme
CPV
Description
Gas appliance maintenance services
Entry 25
Id
50532000
Scheme
CPV
Description
Repair and maintenance services of electrical machinery, apparatus and associated equipment
Entry 26
Id
50532400
Scheme
CPV
Description
Repair and maintenance services of electrical distribution equipment
Entry 27
Id
50710000
Scheme
CPV
Description
Repair and maintenance services of electrical and mechanical building installations
Entry 28
Id
50711000
Scheme
CPV
Description
Repair and maintenance services of electrical building installations
Entry 29
Id
50712000
Scheme
CPV
Description
Repair and maintenance services of mechanical building installations
Entry 30
Id
50720000
Scheme
CPV
Description
Repair and maintenance services of central heating
Entry 31
Id
51100000
Scheme
CPV
Description
Installation services of electrical and mechanical equipment
Entry 32
Id
51110000
Scheme
CPV
Description
Installation services of electrical equipment
Entry 33
Id
51112000
Scheme
CPV
Description
Installation services of electricity distribution and control equipment
Entry 34
Id
65100000
Scheme
CPV
Description
Water distribution and related services
Entry 35
Id
65200000
Scheme
CPV
Description
Gas distribution and related services
Entry 36
Id
65300000
Scheme
CPV
Description
Electricity distribution and related services
Entry 37
Id
65310000
Scheme
CPV
Description
Electricity distribution
Entry 38
Id
65320000
Scheme
CPV
Description
Operation of electrical installations
Entry 39
Id
71317200
Scheme
CPV
Description
Health and safety services
Entry 40
Id
71630000
Scheme
CPV
Description
Technical inspection and testing services
Entry 41
Id
71631000
Scheme
CPV
Description
Technical inspection services
Entry 42
Id
71632000
Scheme
CPV
Description
Technical testing services
Entry 43
Id
45312100
Scheme
CPV
Description
Fire-alarm system installation work
Entry 44
Id
31625200
Scheme
CPV
Description
Fire-alarm systems
Entry 45
Id
31625100
Scheme
CPV
Description
Fire-detection systems
Entry 46
Id
45211000
Scheme
CPV
Description
Construction work for multi-dwelling buildings and individual houses
Entry 47
Id
45262640
Scheme
CPV
Description
Environmental improvement works
Entry 48
Id
45211100
Scheme
CPV
Description
Construction work for houses
Entry 49
Id
71334000
Scheme
CPV
Description
Mechanical and electrical engineering services
Entry 50
Id
71314100
Scheme
CPV
Description
Electrical services
Entry 51
Id
45311200
Scheme
CPV
Description
Electrical fitting work
Entry 52
Id
45311100
Scheme
CPV
Description
Electrical wiring work
Entry 53
Id
45311000
Scheme
CPV
Description
Electrical wiring and fitting work
Entry 54
Id
45310000
Scheme
CPV
Description
Electrical installation work
Entry 55
Id
09300000
Scheme
CPV
Description
Electricity, heating, solar and nuclear energy
Entry 56
Id
45331000
Scheme
CPV
Description
Heating, ventilation and air-conditioning installation work
Entry 57
Id
45315000
Scheme
CPV
Description
Electrical installation work of heating and other electrical building-equipment
Entry 58
Id
09330000
Scheme
CPV
Description
Solar energy
Entry 59
Id
50700000
Scheme
CPV
Description
Repair and maintenance services of building installations

Published documents

Entry 1
Id
economic
Document Type
economicSelectionCriteria
Entry 2
Id
technical
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-121143
Name
Citizen Housing Group Limited

Roles

buyer

Address

Region
UKG
Locality
Birmingham
Postal Code
B37 7YN
Country Name
United Kingdom
Street Address
4040 Lakeside

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
06
Scheme
COFOG
Description
Housing and community amenities

Identifier

Id
RS008181
Legal Name
Citizen Housing Group Limited

Contact

Name
Joey Barron
Telephone
+44 1707339800
Organisation 2
Id
GB-FTS-6946
Name
High Court of England & Wales

Roles

reviewBody

Address

Locality
London
Postal Code
WC2A 2LL
Country Name
United Kingdom
Street Address
The Strand

Identifier

Legal Name
High Court of England & Wales
Organisation 3
Id
GB-FTS-137
Name
Cabinet Office

Roles

reviewContactPoint

Address

Locality
London
Postal Code
SW1A 2AS
Country Name
United Kingdom
Street Address
70 Whitehall

Identifier

Legal Name
Cabinet Office
Organisation 4
Id
GB-FTS-149418
Name
Sureserve Compliance Holdings Limited

Roles

supplier

Address

Region
UKI
Locality
Southampton
Country Name
United Kingdom
Street Address
Norfolk House, 13 Southampton Place, London, England, WC1A 2AJ

Details

Scale
large

Identifier

Id
9790918
Legal Name
Sureserve Compliance Holdings Limited

Award information

Award 1
Id
027883-2025-1-1
Title
Citizen Home Health Safety Check Contract - August 2024
Status
active

Suppliers

Supplier 1
Id
GB-FTS-149418
Name
Sureserve Compliance Holdings Limited

Related lots

1

Contracts and changes

Entry 1
Id
027883-2025-1-1
Title
Citizen Home Health Safety Check Contract - August 2024
Status
active
Award ID
027883-2025-1-1
Date Signed
10 Dec 2024, 00:00

Value

Amount
11,580,459
Currency
GBP

Recorded locations

  • Buyer location · Birmingham · UKG · B37 7YN · United Kingdom
  • Delivery location · UKG

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-048965-2025-05-27T17:02:08+01:00compiled ·