Opportunity overview
Cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications.
Classification
- CPV64220000 — Telecommunication services except telephone and data transmission services
- CPV32412100 — Telecommunications network
- CPV32524000 — Telecommunications system
- CPV50332000 — Telecommunications-infrastructure maintenance services
- CPV64226000 — Telematics services
- CPV64227000 — Integrated telecommunications services
Lots
- Cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications. Once in place, this service will replace Cadent's existing "on premise" contact center solution. The emergency contact center is provided as a service to a number of the Gas Distribution Networks (GDNs) and Independent Gas Transporters (IGTs). The service provided is regulated by Ofgem with regard to end-to-end customer service and emergency performance.Value not stated