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PROCUREMENT OPPORTUNITY

COV - Healthwatch Coventry Service and Independent Health Complaints Advocacy Service

Coventry City Council · compiled

Tender information last checkedLast checked 29 Sept 2026, 19:27.

Opportunity overview

Provision of the Healthwatch Coventry Service and Independent Health Complaints Advocacy Service (IHCAS). The Provider shall deliver the Healthwatch Coventry Service and be responsible for providing the Independent Health Complaints Advocacy Service on behalf of Coventry City Council. Although Healthwatch Coventry Service and IHCAS are separate services, the Council requires a single organisation to provide both independent services in order to meet statutory duties and requirements.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Citizens Advice Mid Mercia

Matched by number
Contract value
£532.9k
Awarded
Not supplied
Contract signed
10 Apr 2025
Award ID
014764-2025-COV-17770-1
Status
active
Identifier
GB-COH 5311627
Location
Swadlincote, UKF13, United Kingdom

Classification

  • CPV85000000 — Health and social work services
  • CPV79720000 — Investigation services
  • CPV85300000 — Social work and related services

Lots

  • Provision of the Healthwatch Coventry Service and Independent Health Complaints Advocacy Service (IHCAS). The Provider shall deliver the Healthwatch Coventry Service and be responsible for providing the Independent Health Complaints Advocacy Service on behalf of Coventry City Council. Although Healthwatch Coventry Service and IHCAS are separate services, the Council requires a single organisation to provide both independent services in order to meet statutory duties and requirements.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
COV-17770
Status
complete
Has Recurrence
Yes
Procurement Method
limited
Main Procurement Category
services
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
An Open tender exercise commenced in July 2024. At tender close in September 2024, no tenders were received. In seeking to understand from those tenderers that had expressed an interest via the e-tendering system why they did not bid, it became apparent that the pricing envelope was a factor for the majority of organisations. However, one organisation did confirm that they could meet the pricing envelope. Negotiations were then conducted in Q1 of 2025 with Citizens Advice Mid Mercia to undertake due diligence on their proposal and financial stability to deliver.

Covered By

GPA

Bid Opening

Date
5 Sept 2024, 12:01

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
5 Sept 2024, 12:01

Tender Period

Ends
5 Sept 2024, 12:00

Classification

Id
85000000
Scheme
CPV
Description
Health and social work services

Submission terms

Languages

en

Submission Method

electronicSubmission
written

Procedure reasons

Entry 1
Id
D_PROC_OPEN
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
No tenders or no suitable tenders/requests to participate in response to open procedure

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
Provision of the Healthwatch Coventry Service and Independent Health Complaints Advocacy Service (IHCAS). The Provider shall deliver the Healthwatch Coventry Service and be responsible for providing the Independent Health Complaints Advocacy Service on behalf of Coventry City Council. Although Healthwatch Coventry Service and IHCAS are separate services, the Council requires a single organisation to provide both independent services in order to meet statutory duties and requirements.

Options

Description
The initial term of the Contract will be for the period of 3 years from commencement but may be extended, by mutual agreement by 2 increments of 12 months

Renewal

Description
The initial term of the Contract will be for the period of 3 years from commencement but may be extended, by mutual agreement by 2 increments of 12 months.

Award criteria

Criteria

Criterion 1
Name
Service Delivery
Type
quality
Description
25
Criterion 2
Name
Governance
Type
quality
Description
15
Criterion 3
Name
Partnerships
Type
quality
Description
5
Criterion 4
Name
Service Accessibility and Profile
Type
quality
Description
5
Criterion 5
Name
Implementation and Mobilisation
Type
quality
Description
15
Criterion 6
Name
Performance Monitoring and Impact
Type
quality
Description
5
Criterion 7
Type
price
Description
30

Contract period

Duration In Days
1,800

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
Coventry

Delivery locations

Entry 1
Region
UKG33
Entry 2
Region
UKG33

Additional Classifications

Entry 1
Id
79720000
Scheme
CPV
Description
Investigation services
Entry 2
Id
85300000
Scheme
CPV
Description
Social work and related services

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-340
Name
Coventry City Council

Roles

buyer

Address

Region
UKG33
Locality
COVENTRY
Postal Code
CV15RR
Country Name
United Kingdom
Street Address
Council House,Earl Street

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Coventry City Council
No Identifier Rationale
notOnAnyRegister

Contact

Name
Procurement Services
Telephone
+44 2476975232
Organisation 2
Id
GB-FTS-6159
Name
Coventry City Council

Roles

reviewBody

Address

Locality
Coventry
Country Name
United Kingdom

Identifier

Legal Name
Coventry City Council
Organisation 3
Id
GB-FTS-141540
Name
Coventry City Council

Roles

buyer

Address

Region
UKG33
Locality
Coventry
Postal Code
CV15RR
Country Name
United Kingdom
Street Address
Council House, Earl Street

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Coventry City Council
No Identifier Rationale
notOnAnyRegister

Contact

Name
Rob Amor
Telephone
+44 2476971956
Organisation 4
Id
GB-COH-5311627
Name
Citizens Advice Mid Mercia

Roles

supplier

Address

Region
UKF13
Locality
Swadlincote
Country Name
United Kingdom

Details

Scale
sme

Identifier

Id
5311627
Scheme
GB-COH
Legal Name
Citizens Advice Mid Mercia
Organisation 5
Id
GB-FTS-525
Name
High Court

Roles

reviewBody

Address

Locality
London
Country Name
United Kingdom

Identifier

Legal Name
High Court

Award information

Award 1
Id
014764-2025-COV-17770-1
Title
Healthwatch Coventry Service and Independent Health Complaints Advocacy Service
Status
active

Suppliers

Supplier 1
Id
GB-COH-5311627
Name
Citizens Advice Mid Mercia

Related lots

1

Contracts and changes

Entry 1
Id
014764-2025-COV-17770-1
Title
Healthwatch Coventry Service and Independent Health Complaints Advocacy Service
Status
active
Award ID
014764-2025-COV-17770-1
Date Signed
11 Apr 2025, 00:00

Value

Amount
532,921
Currency
GBP

Recorded locations

  • Buyer location · Coventry · UKG33 · CV15RR · United Kingdom
  • Delivery location · UKG33

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-047ca2-2025-04-11T16:35:29+01:00compiled ·