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PROCUREMENT OPPORTUNITY

Provision of a Call Monitoring Service and a Mobile Response Service in the Neath Port Talbot Unitary Authority Area

Neath Port Talbot County Borough Council · compiled

Tender information last checkedLast checked 29 Sept 2026, 19:25.

Opportunity overview

See description of procurement

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Galw Gofal

Match pending…
Contract value
£836k
Awarded
Not supplied
Contract signed
27 Jan 2025
Award ID
007192-2025-1
Status
active
Location
Colwyn Bay, UKL13, LL297AZ, United Kingdom

Classification

  • CPV75200000 — Provision of services to the community
  • CPV85000000 — Health and social work services
  • CPV85323000 — Community health services
  • CPV98000000 — Other community, social and personal services

Lots

  • Call Monitoring ServiceValue not stated
  • Mobile Response ServiceValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CPU24-25-11
Status
complete
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Legal basis

Id
32014L0024
Scheme
CELEX

Tender Period

Ends
25 Nov 2024, 12:00

Communication

Future Notice Date
12 Sept 2024, 00:00

Contract terms

Has Electronic Payment
Yes

Classification

Id
85323000
Scheme
CPV
Description
Community health services

Submission terms

Languages

en
cy

Submission Method

electronicSubmission

Lots and requirements

Entry 1
Id
1
Title
Call Monitoring Service
Status
active
Description
Neath Port Talbot Council have made an award for the provision of a Community Call Monitoring Service for the unitary borough area of Neath Port Talbot (NPT). The service will play a key role in our continued approach of supporting greater independence, choice and control so people can live more independently for longer. The service tendered is a county-wide Call Monitoring Service that aims to respond to alerts raised by around 2400 subscribers at contract start, with Lifeline or and/or other Technology Enabled Care equipment installed. This service will be complimentary by a new, county-wide Mobile Response Service (commissioned as a separate Lot) where both providers will need to seamlessly work together to offer an overall, responsive service to subscribers in Neath Port Talbot. The Council has been informed there are no TUPE implications for this Lot. The Service aims to help people to remain living independently in instances where, without additional wrap around support, they may require more intrusive support, such as residential care services. Lifeline and TEC services can be used by any age group and we are particularly keen to promote the use for older people as part of an overall preventive ageing well approach, and/or targeted at individuals in the over 75 age group. However, TEC can be used by anyone who is vulnerable or at risk, whatever their age, who: * is becoming increasingly frail * is at risk of falling * is struggling to cope at home, and may be regularly admitted to A&E/hospital * needs support when dealing with risks in the home such as fire or flood * has sensory or physical impairment * has special needs such as learning difficulties * has cognitive difficulties such as failing memory * is an informal or formal carer Lot 1 - Contract period will be for 4 years with the option to extend up to a further 24 mths subject to agreement and performance.
Entry 2
Id
2
Title
Mobile Response Service
Status
active
Description
Neath Port Talbot Council has been unable to make an award for this Lot until longer term collaborative funding is secured.

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKL17
Entry 2
Region
UKL17
Entry 3
Region
UKL17
Entry 4
Region
UKL17

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services
Entry 2
Id
85323000
Scheme
CPV
Description
Community health services
Entry 3
Id
98000000
Scheme
CPV
Description
Other community, social and personal services
Entry 4
Id
75200000
Scheme
CPV
Description
Provision of services to the community
Item 2
Id
2
Related Lot
2

Delivery locations

Entry 1
Region
UKL17
Entry 2
Region
UKL17
Entry 3
Region
UKL17
Entry 4
Region
UKL17

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services
Entry 2
Id
85323000
Scheme
CPV
Description
Community health services
Entry 3
Id
98000000
Scheme
CPV
Description
Other community, social and personal services
Entry 4
Id
75200000
Scheme
CPV
Description
Provision of services to the community

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-1553
Name
Neath Port Talbot County Borough Council

Roles

buyer
centralPurchasingBody

Address

Region
UKL17
Locality
Port Talbot
Postal Code
SA13 1PJ
Country Name
United Kingdom
Street Address
Civic Centre

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Neath Port Talbot County Borough Council

Contact

Name
Wayne Thomas
Telephone
+44 1639686350
Organisation 2
Id
GB-FTS-111
Name
High Court

Roles

reviewBody

Address

Locality
London
Postal Code
WC2A 2LL
Country Name
United Kingdom
Street Address
Royal Courts of Justice, The Strand

Identifier

Legal Name
High Court

Contact

Telephone
+44 2079477501
Organisation 3
Id
GB-FTS-139243
Name
Galw Gofal

Roles

supplier

Address

Region
UKL13
Locality
Colwyn Bay
Postal Code
LL297AZ
Country Name
United Kingdom
Street Address
Conwy County Council, Coed Pella

Identifier

Legal Name
Galw Gofal

Award information

Award 1
Id
007192-2025-1
Title
Call Monitoring Service
Status
active

Suppliers

Supplier 1
Id
GB-FTS-139243
Name
Galw Gofal

Related lots

1
Award 2
Id
007192-2025-2
Title
Mobile Response Service
Status
unsuccessful
Status Details
discontinued

Related lots

2

Contracts and changes

Entry 1
Id
007192-2025-1
Title
Call Monitoring Service
Status
active
Award ID
007192-2025-1
Date Signed
27 Jan 2025, 00:00

Value

Amount
836,000
Currency
GBP

Recorded locations

  • Buyer location · Port Talbot · UKL17 · SA13 1PJ · United Kingdom
  • Delivery location · UKL17

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-047a56-2025-02-25T16:08:34Zcompiled ·