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PROCUREMENT OPPORTUNITY

Revenues and Housing Benefits Processing Support Service

London Borough of Harrow · compiled

Tender information last checkedLast checked 29 Sept 2026, 19:23.

Opportunity overview

Provision of the London Borough of Harrow's Council Tax, Benefits, Housing Benefit Overpayments and Business Rates Services.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Capita Business Services Ltd

Matched by exact name
Contract value
£9.6m
Awarded
Not supplied
Contract signed
12 Dec 2024
Award ID
001295-2025-1
Status
active
Location
London, UK, EC2V 7NQ, United Kingdom

Classification

  • CPV75100000 — Administration services

Lots

  • The Service will remotely process defined Work Types described in the Specification primarily by electronic processing means. It does not include the handling of telephone calls and customer enquiries except as may occur if for example a Service Provider employee contacts a customer to clarify or request information needed to process the task concerned. The London Borough of Harrow’s Revenues and Benefits service currently includes responsibility for: 96600 Council Tax properties, 5500 Business Rates properties, 8000 Housing Benefit Claimants, 12800 Council Tax Support Claimants.£9.2m

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN717009
Status
complete
Has Recurrence
Yes
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
31 Jul 2024, 12:00

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
31 Jul 2024, 12:00

Tender Period

Ends
31 Jul 2024, 12:00

Classification

Id
75100000
Scheme
CPV
Description
Administration services

Submission terms

Languages

en

Submission Method

electronicSubmission

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
Yes
Has Renewal
Yes
Description
The Service will remotely process defined Work Types described in the Specification primarily by electronic processing means. It does not include the handling of telephone calls and customer enquiries except as may occur if for example a Service Provider employee contacts a customer to clarify or request information needed to process the task concerned. The London Borough of Harrow’s Revenues and Benefits service currently includes responsibility for: 96600 Council Tax properties, 5500 Business Rates properties, 8000 Housing Benefit Claimants, 12800 Council Tax Support Claimants.

Value

Amount
9,200,000
Currency
GBP

Options

Description
The contract is for 5 years with an option to extend for a further 3 years followed by a further option to extend for 1 year.

Renewal

Description
The Council is looking for potential service provider to be awarded a contract for a period of 60 months with the option to extend for a further 36 months followed by a further option to extend for 12 months at the discretion of the Council.

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
40
Criterion 2
Name
Social Value
Type
quality
Description
10
Criterion 3
Type
price
Description
50

Contract period

Duration In Days
3,240

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK

Published documents

Entry 1
Id
economic1
Document Type
economicSelectionCriteria
Entry 2
Id
technical1
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-116913
Name
London Borough of Harrow

Roles

buyer

Address

Region
UK
Locality
Harrow
Postal Code
HA3 8FL
Country Name
United Kingdom
Street Address
London Borough of Harrow, Forward Drive

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
London Borough of Harrow

Contact

Name
Mr Martin Trim
Telephone
+44 2088635611
Organisation 2
Id
GB-FTS-553
Name
The High Court

Roles

reviewBody

Address

Locality
London
Country Name
United Kingdom
Street Address
The Strand

Identifier

Legal Name
The High Court
Organisation 3
Id
GB-FTS-87905
Name
London Borough of Harrow

Roles

mediationBody

Address

Locality
Harrow
Postal Code
HA3 8FL
Country Name
United Kingdom
Street Address
Forward Drive

Identifier

Legal Name
London Borough of Harrow

Contact

Organisation 4
Id
GB-FTS-8746
Name
Capita Business Services Ltd

Roles

supplier

Address

Region
UK
Locality
London
Postal Code
EC2V 7NQ
Country Name
United Kingdom
Street Address
65 Gresham Street

Details

Scale
large

Identifier

Legal Name
Capita Business Services Ltd
Organisation 5
Id
GB-FTS-103447
Name
The London Borough of Harrow

Roles

mediationBody

Address

Locality
Harrow
Postal Code
HA3 8FL
Country Name
United Kingdom
Street Address
Forward Drive

Identifier

Legal Name
The London Borough of Harrow

Contact

Award information

Award 1
Id
001295-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-8746
Name
Capita Business Services Ltd

Related lots

1

Contracts and changes

Entry 1
Id
001295-2025-1
Status
active
Award ID
001295-2025-1
Date Signed
12 Dec 2024, 00:00

Value

Amount
9,551,662
Currency
GBP

Recorded locations

  • Buyer location · Harrow · UK · HA3 8FL · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-0472a0-2025-01-15T09:48:59Zcompiled ·