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PROCUREMENT OPPORTUNITY

N/A

SSE plc · compiled

Tender information last checkedLast checked 29 Sept 2026, 19:22.

Opportunity overview

provision of additional call handling Agent to support SSE call centre operations and provide ad hoc agents to cover severe weather events

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Ant Marketing Limited

Match pending…
Contract value
£2m
Awarded
Not supplied
Contract signed
27 Feb 2025
Award ID
008664-2025-32024-1
Status
active
Identifier
02547741
Location
Sheffield, UK, United Kingdom

Classification

  • CPV79512000 — Call centre

Lots

  • provision of 10 full time additional call handling agents, and 1 team manager to support SSE call centre operations and supply ad hoc agents to cover severe weather eventsValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-0471de
Status
complete
Procurement Method
selective
Main Procurement Category
services
Procurement Method Details
Negotiated procedure with prior call for competition

Legal basis

Id
32014L0025
Scheme
CELEX

Techniques

Has Framework Agreement
Yes

Framework Agreement

Period Rationale
This will be a 4 year term which will be reviewed annually.
Maximum Participants
1

Expected award period

Starts
30 Sept 2024, 00:00

Tender Period

Ends
22 Jul 2024, 16:00

Contract terms

Has Electronic Payment
Yes
Has Electronic Ordering
Yes
Electronic Invoicing Policy
allowed

Classification

Id
79512000
Scheme
CPV
Description
Call centre

Submission terms

Languages

en

Submission Method

electronicSubmission
written

Other Requirements

Reduction Criteria
For further details and to submit your expression of interest please email Paul Midgley at: paul.midgley@sse.com no later than 16:00hrs Monday 22nd July 2024.

Selection criteria

Criteria

Criterion 1
Type
suitability
Description
Condition of participation & required to be invited to bid. 1.The Supplier operation must be UK & Ireland based and not based offshore. 2. Ability to provide on demand additional agents at short notice 3. Agents must be fluent in spoken & written English and have a good level of comprehension. 4. Either already be registered on the Jagger eSourcing portal or be willing to register on the portal. Further information on the Jagger portal can be found at the following address: https://sse.app.jaggaer.com/web/index.html If you meet the above conditions and wish to be invited to bid for this contract please email your expression of interest to Paul Midgley Senior Category Manager at: paul.midgley@sse.com Expression of Interest & Applications to be invited to bid must be received not later than 16:00hrs Monday 22nd July 2024.

Applies To

supplier

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Description
provision of 10 full time additional call handling agents, and 1 team manager to support SSE call centre operations and supply ad hoc agents to cover severe weather events

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-94258
Name
SSE plc

Roles

buyer

Address

Region
UK
Locality
Perth
Postal Code
PH1 3AQ
Country Name
United Kingdom
Street Address
200 Dunkeld Road

Details

Classifications

Entry 1
Id
ELECTRICITY
Scheme
TED_CE_ACTIVITY
Description
Electricity

Identifier

Id
SC117119
Legal Name
SSE plc

Contact

Name
Paul Midgley
Telephone
+44 7721403676
Organisation 2
Id
GB-FTS-116707
Name
SSE Service PLc

Roles

reviewBody

Address

Locality
Glasgow
Country Name
United Kingdom

Identifier

Legal Name
SSE Service PLc
Organisation 3
Id
GB-FTS-68899
Name
SSE plc

Roles

buyer

Address

Region
UK
Locality
Perth
Postal Code
PH1 3AQ
Country Name
United Kingdom
Street Address
Inveralmond House, 200 Dunkeld Road

Details

Classifications

Entry 1
Id
ELECTRICITY
Scheme
TED_CE_ACTIVITY
Description
Electricity

Identifier

Legal Name
SSE plc

Contact

Name
Paul Midgley
Organisation 4
Id
GB-FTS-140290
Name
Ant Marketing Limited

Roles

supplier

Address

Region
UK
Locality
Sheffield
Country Name
United Kingdom

Details

Scale
large

Identifier

Id
02547741
Legal Name
Ant Marketing Limited
Organisation 5
Id
GB-FTS-140291
Name
Acas National

Roles

reviewBody

Address

Locality
Stratford
Country Name
United Kingdom

Details

Identifier

Legal Name
Acas National

Award information

Award 1
Id
008664-2025-32024-1
Title
FW Services Customer Contact Centre Support Multi Site 1128
Status
active

Suppliers

Supplier 1
Id
GB-FTS-140290
Name
Ant Marketing Limited

Related lots

1

Contracts and changes

Entry 1
Id
008664-2025-32024-1
Title
FW Services Customer Contact Centre Support Multi Site 1128
Status
active
Award ID
008664-2025-32024-1
Date Signed
27 Feb 2025, 00:00

Value

Amount
2,000,000
Currency
GBP

Recorded locations

  • Buyer location · Perth · UK · PH1 3AQ · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-0471de-2025-03-11T10:55:14Zcompiled ·