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PROCUREMENT OPPORTUNITY

Unpaid Carers Services

Flintshire County Council · compiled

Tender information last checkedLast checked 29 Sept 2026, 19:20.

Opportunity overview

Flintshire County Council Social Services are looking to recommission its Unpaid Carers Services (including Young Carers). A carer is broadly someone who provides or intends to provide care and support to a family member, partner or friend who needs help because of their age, physical or mental illness, or disability; this does not include someone who is paid or employed to carry out that role, or someone who is volunteering (Social Services and Well-being (Wales) Act). The local Authority has a number of duties under the Act, terms of supporting carers. - To identify carers that provide or intend to provide care for an adult or disabled child. - A duty to assess a carer where there appears to be a need for support, regardless of the level of needs or resources. The assessment will focus on ‘what matters’ to the carer and the carers needs in their own right. - A carer is entitled to a joint assessment with the cared for if it is considered beneficial and there is consent from both. - A duty to meet the needs of the carer following an assessment, depending on eligibility. - The carer’s assessment should be reviewed annually or when there is a significant change in circumstances. - Provide advocacy support for carers. Flintshire Social Services delivers a wide range of services for carers, both in-house and commissioned through external third sector providers. Each service has a defined specification with a set amount of funding to deliver services to specific groups of carers within Flintshire. Applications would be welcomed for single and multiple lots, from individual organisations and consortia. It is anticipated that the contract start date would be 1st April 2025 for a period of 5 years. Please see individual specifications for further information on duration and pricing. LOT 1 - Adult Carers Gateway and Carers Needs Assessments LOT 2 - Creative Respite and Carer Well-being LOT 3 – Training, Education and Employment Support LOT 4 – Young Carers Services LOT 5 - Support for Carers and families of Children and Young People with Disabilities and Mental Health Conditions LOT 6 - Support for Carers of individuals with a Neurological Condition LOT 7 – Support for Carers of Individuals with Continuing Health Care (CHC)

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

NEWCIS

Match pending…
Contract value
£644.7k
Awarded
Not supplied
Contract signed
30 Mar 2025
Award ID
027742-2025-1
Status
active
Location
Mold, UK, CH71BH, United Kingdom

NEWCIS

Match pending…
Contract value
£917.6k
Awarded
Not supplied
Contract signed
30 Mar 2025
Award ID
027742-2025-2
Status
active
Location
Mold, UK, CH71BH, United Kingdom

NEWCIS

Match pending…
Contract value
£210k
Awarded
Not supplied
Contract signed
30 Mar 2025
Award ID
027742-2025-3
Status
active
Location
Mold, UK, CH71BH, United Kingdom

NEWCIS

Match pending…
Contract value
£255k
Awarded
Not supplied
Contract signed
30 Mar 2025
Award ID
027742-2025-4
Status
active
Location
Mold, UK, CH71BH, United Kingdom

DAFFODILS

Match pending…
Contract value
£40k
Awarded
Not supplied
Contract signed
30 Mar 2025
Award ID
027742-2025-5
Status
active
Location
Mold, UK, ch7 1nz, United Kingdom

Neuro Therapy Centre

Match pending…
Contract value
£50k
Awarded
Not supplied
Contract signed
31 Mar 2025
Award ID
027742-2025-6
Status
active
Location
Saltney, UKL23, CH48RG, United Kingdom

NEWCIS

Match pending…
Contract value
£265k
Awarded
Not supplied
Contract signed
30 Mar 2025
Award ID
027742-2025-7
Status
active
Location
Mold, UK, CH71BH, United Kingdom

Classification

  • CPV85000000 — Health and social work services
  • CPV85140000 — Miscellaneous health services
  • CPV85300000 — Social work and related services
  • CPV85311300 — Welfare services for children and young people
  • CPV85312300 — Guidance and counselling services
  • CPV85312310 — Guidance services
  • CPV98000000 — Other community, social and personal services

Lots

  • Adult Carers Gateway and Carers Needs AssessmentsValue not stated
  • Creative Respite and Carer Well-beingValue not stated
  • Training, Education and Employment SupportValue not stated
  • Young Carers ServicesValue not stated
  • Support for Carers and families of Children and Young People with Disabilities and Mental Health ConditionsValue not stated
  • Support for Carers of individuals with a Neurological ConditionValue not stated
  • Support for Carers of Individuals with Continuing Health Care (CHC)Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-047084
Status
complete
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Legal basis

Id
32014L0024
Scheme
CELEX

Tender Period

Ends
4 Nov 2024, 15:00

Communication

Future Notice Date
1 Aug 2024, 00:00

Classification

Id
85300000
Scheme
CPV
Description
Social work and related services

Submission terms

Languages

en
cy

Submission Method

electronicSubmission

Lots and requirements

Entry 1
Id
1
Title
Adult Carers Gateway and Carers Needs Assessments
Status
active
Description
The purpose of this service is to provide a single and open access gateway for all adult carers, their families, professionals and partner organisations. The service will be a one stop shop for range of initial information, advice and assistance and for carers to access a Carers Needs Assessment before being signposted and referred to services and/or support (under other contracts) that meets their identified outcomes. The gateway will provide an accessible service for adult carers, their families and professionals and partner organisations which will be person-centred, outcome focused, proportionate and responsive to the needs of local adult carers. It will then continue to work where required, to provide carers with access to their statutory right to a holistic, strengths-based and proportionate carers needs assessment that focuses on well-being outcomes for carers and their annual review (or sooner if their circumstances significantly changes). Carers will be given proportionate information, advice, signposting and support to access services over a short intervention period. The service will include the following elements: - Information, advice, assistance and signposting - Promotion, identification, awareness and communication - Carers Needs Assessments and reviews - Lead and champion carers services in Flintshire
Entry 2
Id
2
Title
Creative Respite and Carer Well-being
Status
active
Description
The purpose of this service is to provide adult carers with support that will promote and enhance their well-being. The support will be flexible, accessible and person centred to meet the needs of the carer. This will include: - Creative respite, this will include Bridging the Gap as well as other options. - Activities and drop-in sessions for Carers, with and without the cared for. - Therapy services and counselling, - Grants - A range of traditional and creative respite options will support carers with replacement care on a short-term basis to help them either in an emergency or to enable them to take a break away from their caring role so they can do the things that matter to them and support their own well-being. Support will be given to carers to seek longer term break/respite options to sustain their caring role. - The Bridging the Gap Scheme can allocate carers a respite code for a 6-month period following a Carers Needs Assessment where respite is identified as a well-being outcome. The delivery organisation will work in partnership with carers and a range of local organisations to administer a brokerage service for replacement care. Using robust and transparent processes and procedures, codes will be administered, monitored and unspent codes will be recycled and re-allocated to ensure maximum support for carers. - A wide variety of activities and events should be available to support carers in enhancing their well-being. Options will include the opportunity to spend time with, as well as apart from the cared for. There will be regular informal drop-in sessions as well as more formally arranged activities. - Carers will have the opportunity through this service to access peer to peer and professional support. A range of therapy services and counselling will be able to be accessed following a Carers Needs Assessment. - Small grants will be available to carers to support them with a wide variety of outcomes including daily living needs, crisis support and well-being enhancement.
Entry 3
Id
3
Title
Training, Education and Employment Support
Status
active
Description
The purpose of this service is to provide carers with specialist information, tailored training and support with education and employment. The carer-led service will be reactive to carers’ needs. It will empower them to take forward their learning and development goals and provide a variety of employment support. Training will include support in key areas, such as practical help, well-being support, specialist and condition specific topics and building general skills. It will provide carers with the knowledge, techniques and skills to assist with their caring role as well as support life alongside and after caring. Educational and employment support will take a variety of forms from helping carers to access education, volunteering and employment opportunities to supporting carers with advice and assistance with employment related issues relating to their caring role. The service will also work to build relationships with local businesses and employers to drive carer awareness.
Entry 4
Id
4
Title
Young Carers Services
Status
active
Description
The purpose of this service is to provide a single and open access gateway for all young carers up to the age of 25 years old, their families, professionals and partner organisations. The service will be a one stop shop for range of information, advice and assistance, one to one (Person centred, outcome focused and proportionate) support and for young carers to access a Carers Needs Assessment and subsequently further support to meet their identified outcomes. The service will provide an accessible gateway for young carers, their families and professionals and partner organisations which will be person-centred, outcome focused, proportionate and responsive to the needs of local young carers. It will then continue to work where required, to provide young carers with access to their statutory right to a holistic, strengths-based and proportionate Carers Needs Assessment that focuses on well-being outcomes for carers and their annual review (or sooner if their circumstances significantly changes). Young Carers will be given proportionate information, advice, signposting and support further support to access services over a longer period following an assessment. The service will include the following elements: Identification and Information - Information, advice, assistance and signposting - Awareness raising of young carers - Delivery of the national Young Carers ID Card Assessment and low level assistance -Carers Needs Assessments and reviews -Regular social opportunities and time off from their caring role - Upskilling and building resilience in young carers Direct Support -Short Term one-to-one support.
Entry 5
Id
5
Title
Support for Carers and families of Children and Young People with Disabilities and Mental Health Conditions
Status
active
Description
The purpose of this service is to provide a range of recreational activities and planned trips for children and young people with physical or mental disabilities, their carers and family group to enable them to enjoy time together; these activities seek to integrate families into the local community, create friendships and peer support opportunities. The above service elements are an illustration of potential services that are likely to form part of the service to support carers and families of children and young people with disabilities and mental health conditions. They are based on local needs and what support is valued by carers in Flintshire. The service, in partnership with the Commissioner and other carer delivery organisations, is responsible for listening to carers and responding to changes or growing needs. It is an expectation of the service that it will be inclusive to all types of carers, accommodate their individual circumstances and explore new ways to engage and support the next generation of carers, including: working carers, carers with multiple commitments, carers with their own mental health issues, modern day carers and carers who have care and support needs of their own.
Entry 6
Id
6
Title
Support for Carers of individuals with a Neurological Condition
Status
active
Description
The purpose of this service is to provide respite and well-being support for carers of individuals with a neurological condition. The service will provide a range of well-being support that carers can utilise, which may for example include, but not limited to relaxation spaces, access to gym or leisure facilities, classes, counselling, training and talks, as well as the social opportunities and peer support. The above service elements are an illustration of potential services that are likely to form part of the service to support carers of individuals with a neurological condition. They are based on local needs and what support is valued by carers in Flintshire. The service, in partnership with the Commissioner and other carer delivery organisations, is responsible for listening to carers and responding to changes or growing needs. It is an expectation of the service that it will be inclusive to all types of carers, accommodate their individual circumstances and explore new ways to engage and support the next generation of carers, including: working carers, carers with multiple commitments, carers with their own mental health issues, modern day carers and carers who have care and support needs of their own.
Entry 7
Id
7
Title
Support for Carers of Individuals with Continuing Health Care (CHC)
Status
active
Description
Working in partnership, Flintshire County Council and Betsi Cadwaladr University Health Board are looking to re-commission our service that supports carers of individuals requiring Continuing Health Care (CHC) support. Carers caring for a person with complex needs or continuing health care needs require a recognised pathway to access a range of ongoing specialist support services far beyond hospital discharge that will enable them to sustain their caring role within the community. Preventing carer breakdown is vital in reducing emergency hospital admissions, the service will do this by supporting carers to ensure that they have appropriate support and services in place. The purpose of this service is to provide a highly responsive and intensive one to one support to carers who have a significant caring responsibility for an individual with dementia, a complex long-term condition or terminal illness with a period of intense support. This supportive approach, working in partnership with relevant public bodies and voluntary organisations, aims to maintain the caring role and build the resilience of the carers and ensure the carer is best placed to care and to enable the person they care for to remain living in their own home. The service will include the following elements: -One to one support, -Training, -Counselling, -Practical advice, -Respite, Low level advocacy and information, advice and signposting as required.

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKL23
Entry 2
Region
UKL23
Entry 3
Region
UKL23

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services
Entry 2
Id
98000000
Scheme
CPV
Description
Other community, social and personal services
Entry 3
Id
85311300
Scheme
CPV
Description
Welfare services for children and young people
Entry 4
Id
85312310
Scheme
CPV
Description
Guidance services
Entry 5
Id
85140000
Scheme
CPV
Description
Miscellaneous health services
Item 2
Id
2
Related Lot
2

Delivery locations

Entry 1
Region
UKL23
Entry 2
Region
UKL23
Entry 3
Region
UKL23

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services
Entry 2
Id
98000000
Scheme
CPV
Description
Other community, social and personal services
Entry 3
Id
85311300
Scheme
CPV
Description
Welfare services for children and young people
Entry 4
Id
85312310
Scheme
CPV
Description
Guidance services
Entry 5
Id
85140000
Scheme
CPV
Description
Miscellaneous health services
Item 3
Id
3
Related Lot
3

Delivery locations

Entry 1
Region
UKL23
Entry 2
Region
UKL23
Entry 3
Region
UKL23

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services
Entry 2
Id
98000000
Scheme
CPV
Description
Other community, social and personal services
Entry 3
Id
85311300
Scheme
CPV
Description
Welfare services for children and young people
Entry 4
Id
85312310
Scheme
CPV
Description
Guidance services
Entry 5
Id
85140000
Scheme
CPV
Description
Miscellaneous health services
Item 4
Id
4
Related Lot
4

Delivery locations

Entry 1
Region
UKL23
Entry 2
Region
UKL23
Entry 3
Region
UKL23

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services
Entry 2
Id
98000000
Scheme
CPV
Description
Other community, social and personal services
Entry 3
Id
85311300
Scheme
CPV
Description
Welfare services for children and young people
Entry 4
Id
85312310
Scheme
CPV
Description
Guidance services
Entry 5
Id
85140000
Scheme
CPV
Description
Miscellaneous health services
Item 5
Id
5
Related Lot
5

Delivery locations

Entry 1
Region
UKL23
Entry 2
Region
UKL23
Entry 3
Region
UKL23

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services
Entry 2
Id
98000000
Scheme
CPV
Description
Other community, social and personal services
Entry 3
Id
85311300
Scheme
CPV
Description
Welfare services for children and young people
Entry 4
Id
85312310
Scheme
CPV
Description
Guidance services
Entry 5
Id
85140000
Scheme
CPV
Description
Miscellaneous health services
Item 6
Id
6
Related Lot
6

Delivery locations

Entry 1
Region
UKL23
Entry 2
Region
UKL23
Entry 3
Region
UKL23

Additional Classifications

Entry 1
Id
85300000
Scheme
CPV
Description
Social work and related services
Entry 2
Id
98000000
Scheme
CPV
Description
Other community, social and personal services
Entry 3
Id
85311300
Scheme
CPV
Description
Welfare services for children and young people
Entry 4
Id
85312310
Scheme
CPV
Description
Guidance services
Entry 5
Id
85140000
Scheme
CPV
Description
Miscellaneous health services
Item 7
Id
7
Related Lot
7

Delivery locations

Entry 1
Region
UKL23
Entry 2
Region
UKL23

Additional Classifications

Entry 1
Id
98000000
Scheme
CPV
Description
Other community, social and personal services
Entry 2
Id
85000000
Scheme
CPV
Description
Health and social work services
Entry 3
Id
85311300
Scheme
CPV
Description
Welfare services for children and young people
Entry 4
Id
85312310
Scheme
CPV
Description
Guidance services
Entry 5
Id
85140000
Scheme
CPV
Description
Miscellaneous health services
Entry 6
Id
85312300
Scheme
CPV
Description
Guidance and counselling services

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-102336
Name
Flintshire County Council

Roles

buyer

Address

Region
UKL23
Locality
Flintshire
Postal Code
CH5 3FF
Country Name
United Kingdom
Street Address
Ty Dewi Sant, St. David’s Park, Ewloe

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Flintshire County Council

Contact

Name
Naomi Harper
Telephone
+44 7918616425
Organisation 2
Id
GB-FTS-111
Name
High Court

Roles

reviewBody

Address

Locality
London
Postal Code
WC2A 2LL
Country Name
United Kingdom
Street Address
Royal Courts of Justice, The Strand

Identifier

Legal Name
High Court

Contact

Telephone
+44 2079477501
Organisation 3
Id
GB-FTS-149347
Name
NEWCIS

Roles

supplier

Address

Region
UK
Locality
Mold
Postal Code
CH71BH
Country Name
United Kingdom
Street Address
38/42 High Street

Identifier

Legal Name
NEWCIS

Contact

Telephone
+44 7749826706
Organisation 4
Id
GB-FTS-149348
Name
DAFFODILS

Roles

supplier

Address

Region
UK
Locality
Mold
Postal Code
ch7 1nz
Country Name
United Kingdom
Street Address
28-44 New Street

Identifier

Legal Name
DAFFODILS

Contact

Telephone
+44 7779208793
Organisation 5
Id
GB-FTS-149349
Name
Neuro Therapy Centre

Roles

supplier

Address

Region
UKL23
Locality
Saltney
Postal Code
CH48RG
Country Name
United Kingdom
Street Address
Units C1-C4, Brymau Estate One, River Lane

Identifier

Legal Name
Neuro Therapy Centre

Contact

Telephone
+44 1244678619

Award information

Award 1
Id
027742-2025-1
Title
Adult Carers Gateway and Carers Needs Assessments
Status
active

Suppliers

Supplier 1
Id
GB-FTS-149347
Name
NEWCIS

Related lots

1
Award 2
Id
027742-2025-2
Title
Creative Respite and Carer Well-being
Status
active

Suppliers

Supplier 1
Id
GB-FTS-149347
Name
NEWCIS

Related lots

2
Award 3
Id
027742-2025-3
Title
Training, Education and Employment Support
Status
active

Suppliers

Supplier 1
Id
GB-FTS-149347
Name
NEWCIS

Related lots

3
Award 4
Id
027742-2025-4
Title
Young Carers Services
Status
active

Suppliers

Supplier 1
Id
GB-FTS-149347
Name
NEWCIS

Related lots

4
Award 5
Id
027742-2025-5
Title
Support for Carers and families of Children and Young People with Disabilities and Mental Health Conditions
Status
active

Suppliers

Supplier 1
Id
GB-FTS-149348
Name
DAFFODILS

Related lots

5
Award 6
Id
027742-2025-6
Title
Support for Carers of individuals with a Neurological Condition
Status
active

Suppliers

Supplier 1
Id
GB-FTS-149349
Name
Neuro Therapy Centre

Related lots

6
Award 7
Id
027742-2025-7
Title
Support for Carers of Individuals with Continuing Health Care (CHC)
Status
active

Suppliers

Supplier 1
Id
GB-FTS-149347
Name
NEWCIS

Related lots

7

Contracts and changes

Entry 1
Id
027742-2025-1
Title
Adult Carers Gateway and Carers Needs Assessments
Status
active
Award ID
027742-2025-1
Date Signed
31 Mar 2025, 00:00

Value

Amount
644,738.6
Currency
GBP
Entry 2
Id
027742-2025-2
Title
Creative Respite and Carer Well-being
Status
active
Award ID
027742-2025-2
Date Signed
31 Mar 2025, 00:00

Value

Amount
917,635
Currency
GBP
Entry 3
Id
027742-2025-3
Title
Training, Education and Employment Support
Status
active
Award ID
027742-2025-3
Date Signed
31 Mar 2025, 00:00

Value

Amount
210,000
Currency
GBP
Entry 4
Id
027742-2025-4
Title
Young Carers Services
Status
active
Award ID
027742-2025-4
Date Signed
31 Mar 2025, 00:00

Value

Amount
255,000
Currency
GBP
Entry 5
Id
027742-2025-5
Title
Support for Carers and families of Children and Young People with Disabilities and Mental Health Conditions
Status
active
Award ID
027742-2025-5
Date Signed
31 Mar 2025, 00:00

Value

Amount
40,000
Currency
GBP
Entry 6
Id
027742-2025-6
Title
Support for Carers of individuals with a Neurological Condition
Status
active
Award ID
027742-2025-6
Date Signed
1 Apr 2025, 00:00

Value

Amount
50,000
Currency
GBP
Entry 7
Id
027742-2025-7
Title
Support for Carers of Individuals with Continuing Health Care (CHC)
Status
active
Award ID
027742-2025-7
Date Signed
31 Mar 2025, 00:00

Value

Amount
265,000
Currency
GBP

Recorded locations

  • Buyer location · Flintshire · UKL23 · CH5 3FF · United Kingdom
  • Delivery location · UKL23

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-047084-2025-05-27T13:24:38+01:00compiled ·