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PROCUREMENT OPPORTUNITY

Interpretation & Translation Services (SBS10519)

NHS Shared Business Services · compiled

Tender information last checkedLast checked 29 Sept 2026, 19:19.

Opportunity overview

NHS Shared Business Services act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new. These comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework. NHS Shared Business Services Limited (NHS SBS) intends to put in place a Framework Agreement for the provision of Interpretation & Translation Services for Healthcare to be used by NHS SBS Approved Organisations. Our Approved Organisation list can be found on: https://www.sbs.nhs.uk/services/framework-agreements-categories/ The Framework will be structured using the following Lots 1. Lot 1 Face to Face (spoken language) 2. Lot 2 British Sign Language (BSL) (F2F, Video and Document) 3. Lot 3 Telephone Interpreting 4. Lot 4 Document Translation and ancillary services 5. Lot 5 Video Interpretation 6. Lot 6 One Stop Shop We are committed to working with suppliers who are dedicated to Sustainability and Social Value and there will be a significant weighting on these elements in the tender.

Classification

  • CPV79540000 — Interpretation services
  • CPV79530000 — Translation services

Lots

  • Face to Face (spoken language)Value not stated
  • British Sign Language (BSL)Value not stated
  • Telephone InterpretingValue not stated
  • Document Translation and Ancillary ServicesValue not stated
  • Video InterpretationValue not stated
  • One Stop Shop (Managed Service)Value not stated
  • One Stop ShopValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
SBS10519
Status
active
Has Recurrence
No
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
13 Mar 2025, 13:00

Legal basis

Id
32014L0024
Scheme
CELEX

Lot Details

Award Criteria Details
The Lot structure is indicative at this stage and will be confirmed in any resultant Contract Notice/Tender Notice.Tenders may be submitted for all lots
Maximum Lots Bid Per Supplier
9,999,999

Techniques

Has Framework Agreement
Yes

Framework Agreement

Maximum Participants
9,999,999

Expected award period

Starts
13 Mar 2025, 13:00

Tender Period

Ends
13 Mar 2025, 12:00

Communication

Future Notice Date
8 Nov 2024, 00:00

Classification

Id
79540000
Scheme
CPV
Description
Interpretation services

Submission terms

Languages

en

Bid Validity Period

Duration In Days
180

Submission Method

written

Lots and requirements

Entry 1
Id
1
Title
Face to Face (spoken language)
Status
active
Has Options
Yes
Has Renewal
No
Description
This Lot covers the provision of Face to Face Interpretation Services. Suppliers will supply spoken word interpreters, across a range of languages for varied public sector language requirements. This could include interpreters with language specialisms including legal, medical, pharmaceutical, financial, IT, media, trauma, children, education, mental health, transportation, engineering, procurement, marketing, housing, benefits, immigration, defence, security, technical and government (central and local).

Options

Description
Up to 24 month extension

Contract period

Duration In Days
720

Submission terms

Variant Policy
notAllowed
Entry 2
Id
2
Title
British Sign Language (BSL)
Status
active
Has Options
Yes
Has Renewal
No
Description
This Lot covers the provision of BSL Interpretation and Translation Services and ancillary services. Suppliers will supply interpreters or translators able to provide non-verbal communication to the deaf and deaf-blind community for varied public sector requirements.

Options

Description
Up to 24 month extension

Contract period

Duration In Days
720

Submission terms

Variant Policy
notAllowed
Entry 3
Id
3
Title
Telephone Interpreting
Status
active
Has Options
Yes
Has Renewal
No
Description
This Lot covers the provision of Telephone Interpretation, Suppliers will provide telephone based spoken word services across a range of common and rare languages for varied public sector customers

Options

Description
Up to 24 month extension

Contract period

Duration In Days
720

Submission terms

Variant Policy
notAllowed
Entry 4
Id
4
Title
Document Translation and Ancillary Services
Status
active
Has Options
Yes
Has Renewal
No
Description
This Lot cover the provision of Document Translation services including transcription and ancillary services, such as website localisation services, transcription services and more. Suppliers will provide document translation services across a range of languages across all forms of written texts and performed by qualified translators, Machine translated, or a mixture of both with post translation editing. Documents can be varied and may include manuals, handbooks, marketing brochures, flyers, leaflets and letters, website material, guidance or information documents. File formats may include MS Word, MS Excel, MS PowerPoint, and text, RTF, PDF, Quark, Photoshop and Illustrator plus many more

Options

Description
Up to 24 month extension

Contract period

Duration In Days
720

Submission terms

Variant Policy
notAllowed
Entry 5
Id
5
Title
Video Interpretation
Status
active
Has Options
Yes
Has Renewal
No
Description
This Lot covers the provision of Video Interpretation Services, both 'On-Demand' and 'Pre-Booked' services with the ability to use commonly used video conferencing software or bespoke portals from suppliers

Options

Description
Up to 24 month extension

Contract period

Duration In Days
720

Submission terms

Variant Policy
notAllowed
Entry 6
Id
6
Title
One Stop Shop (Managed Service)
Status
active
Has Options
Yes
Has Renewal
No
Description
The One Stop Shop is a comprehensive, managed service that includes all aspects of Interpretation and Translation (spoken, BSL, telephone, video, and document translation).. This framework has 6 lots which are, Lot 1 Face to Face (spoken language) Lot 2 British Sign Language (BSL) (F2F, Video and Document) Lot 3 Telephone Interpreting Lot 4 Document Translation and ancillary services Lot 5 Video Interpretation and Lot 6 Managed Service.

Options

Description
Up to 24 month extension

Contract period

Duration In Days
720

Submission terms

Variant Policy
notAllowed
Entry 7
Id
7
Title
One Stop Shop
Status
planned
Description
One Stop Shop Interpretation and Translation Service. One Stop Shop offers customers access to all of the services defined under Lots 1, 2, 3, 4 and 5 through one Supplier. It is anticipated that delivery of a One Stop shop will enable effective and efficient management of all bookings, service availability, timesheeting, invoicing and management information. Additional information: Duration in months: 01/05/2025 / End 30/04/2029 Please see description in the main contract objective on the Request for Information (RFI). Lots will be defined as an outcome of this initial market engagement PIN. The new Framework/DPS, subject to review and change, is expected to go live shortly after the expiry of the existing Framework Agreement 10172 on May 2025. Please see the link at section 1.3 above for instructions on how to participate and submit responses via the SAPAriba RFI.

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK
Entry 3
Region
UK
Entry 4
Region
UK

Additional Classifications

Entry 1
Id
79530000
Scheme
CPV
Description
Translation services
Item 2
Id
2
Related Lot
2

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK
Entry 3
Region
UK
Entry 4
Region
UK

Additional Classifications

Entry 1
Id
79530000
Scheme
CPV
Description
Translation services
Item 3
Id
3
Related Lot
3

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK
Entry 3
Region
UK
Entry 4
Region
UK

Additional Classifications

Entry 1
Id
79530000
Scheme
CPV
Description
Translation services
Item 4
Id
4
Related Lot
4

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK
Entry 3
Region
UK
Entry 4
Region
UK

Additional Classifications

Entry 1
Id
79530000
Scheme
CPV
Description
Translation services
Item 5
Id
5
Related Lot
5

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK
Entry 3
Region
UK
Entry 4
Region
UK

Additional Classifications

Entry 1
Id
79530000
Scheme
CPV
Description
Translation services
Item 6
Id
6
Related Lot
6

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK
Entry 3
Region
UK
Entry 4
Region
UK

Additional Classifications

Entry 1
Id
79530000
Scheme
CPV
Description
Translation services
Item 7
Id
7
Related Lot
7

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK

Additional Classifications

Entry 1
Id
79530000
Scheme
CPV
Description
Translation services

Published documents

Entry 1
Id
economic
Document Type
economicSelectionCriteria
Entry 2
Id
technical
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-COH-05280446
Name
NHS Shared Business Services

Roles

buyer

Address

Region
UK
Locality
Hemel Hempstead
Postal Code
HP2 7AH
Country Name
United Kingdom
Street Address
Three Cherry Tree Lane

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Description
Public Sector Framework Provider https://www.sbs.nhs.uk/nhs-sbs-about-us
Entry 2
Id
07
Scheme
COFOG
Description
Health

Identifier

Id
05280446
Scheme
GB-COH
Legal Name
NHS Shared Business Services

Contact

Name
Zeeshan Ali
Organisation 2
Id
GB-FTS-4445
Name
High Court of England and Wales

Roles

reviewBody

Address

Locality
London
Postal Code
WC1A 2LL
Country Name
United Kingdom
Street Address
Royal Courts of Justice

Identifier

Legal Name
High Court of England and Wales

Recorded locations

  • Buyer location · Hemel Hempstead · UK · HP2 7AH · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-046b81-2025-01-16T16:18:18Zcompiled ·