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PROCUREMENT OPPORTUNITY

Historic Royal Palaces Digital Visitor Guide Content

Historic Royal Palaces · compiled

Tender information last checkedLast checked 29 Sept 2026, 19:19.

Opportunity overview

We will be running a tender process with the intention of establishing Framework Agreements for the provision of content for our existing Digital Visitors Guide (DVG). The DVG provides audio and visual content on a mobile device in multiple languages, including British Sign Language. DVGs also offer specialist Audio Described tours (in English-only) for blind and partially sighted visitors.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Smartify CIC

Match pending…
Contract value
£30k
Awarded
Not supplied
Contract signed
27 Feb 2025
Award ID
013979-2025-7084-2
Status
active
Identifier
09903509
Location
London, UK, N8 0NS, United Kingdom

Imagineear Ltd

Match pending…
Contract value
£240k
Awarded
Not supplied
Contract signed
30 Mar 2025
Award ID
013979-2025-7086-3
Status
active
Identifier
06887633
Location
London, UK, SW6 6EA, United Kingdom

Classification

  • CPV92500000 — Library, archives, museums and other cultural services
  • CPV63513000 — Tourist information services
  • CPV63514000 — Tourist guide services
  • CPV79530000 — Translation services
  • CPV79540000 — Interpretation services

Lots

  • General Content ProductionValue not stated
  • Content Production: British Sign LanguageValue not stated
  • Content Production: Audio DescribedValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
HRP6568
Status
complete
Has Recurrence
No
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Bid Opening

Date
24 Jun 2024, 12:00

Legal basis

Id
32014L0024
Scheme
CELEX

Lot Details

Maximum Lots Bid Per Supplier
9,999,999

Techniques

Has Framework Agreement
Yes

Framework Agreement

Maximum Participants
9,999,999

Expected award period

Starts
24 Jun 2024, 12:00

Tender Period

Ends
24 Jun 2024, 12:00

Contract terms

Has Electronic Payment
Yes
Electronic Invoicing Policy
allowed

Classification

Id
92500000
Scheme
CPV
Description
Library, archives, museums and other cultural services

Submission terms

Languages

en

Submission Method

electronicSubmission
written

Selection criteria

Criteria

Criterion 1
Type
suitability
Description
Bidders must have relevant experience of creating content for mobile digital guides within the context of museums, galleries, or heritage sites. If you do not meet this criteria you will not be eligible to the appointment for the framework. For Lot 1, Bidders must be able to provide translation services in the following languages: Dutch, French, German, Italian, Japanese, Korean, Mandarin, Portuguese, Russian, Spanish, Ukrainian and British Sign Language and be able to offer Audio Described Tours. Specialist services can be sub-contracted where necessary.

Applies To

supplier

Lots and requirements

Entry 1
Id
Lot: 1
Title
General Content Production
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
Content production for HRP’s existing Digital Visitor Guide in English and multiple languages. This is to include script writing, translation (where appropriate), and production. Current languages offered across HRPs sites are: Dutch, French, German, Italian, Japanese, Korean, Mandarin, Portuguese, Russian, Spanish, Ukrainian and British Sign Language. Content production may also include Audio Described tours. Specialist services can be sub-contracted where necessary. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/GP5TY524A9

Renewal

Description
This framework agreement will be for a two year period with the option to extend for a further two years.

Award criteria

Criteria

Criterion 1
Name
Technical Criteria
Type
quality
Description
50
Criterion 2
Name
Social Value
Type
quality
Description
10
Criterion 3
Name
Commercial Criteria
Type
cost
Description
40

Contract period

Duration In Days
720

Submission terms

Variant Policy
notAllowed
Entry 2
Id
Lot: 2
Title
Content Production: British Sign Language
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
Production of British Sign Language tours for HRP’s existing Digital Visitor Guide.

Renewal

Description
This framework agreement will be for a two year period with the option to extend for a further two years.

Award criteria

Criteria

Criterion 1
Name
Technical Criteria
Type
quality
Description
50
Criterion 2
Name
Social Value
Type
quality
Description
10
Criterion 3
Name
Commercial Criteria
Type
cost
Description
40

Contract period

Duration In Days
720

Submission terms

Variant Policy
notAllowed
Entry 3
Id
Lot: 3
Title
Content Production: Audio Described
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
Production of Audio Described tours for HRP’s existing Digital Visitor Guide.

Renewal

Description
This framework agreement will be for a two year period with the option to extend for a further two years.

Award criteria

Criteria

Criterion 1
Name
Technical Criteria
Type
quality
Description
50
Criterion 2
Name
Social Value
Type
quality
Description
10
Criterion 3
Name
Commercial Criteria
Type
cost
Description
40

Contract period

Duration In Days
720

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
Lot: 1
Related Lot
Lot: 1

Delivery Location

Description
UNITED KINGDOM

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK
Entry 3
Region
UK

Additional Classifications

Entry 1
Id
79530000
Scheme
CPV
Description
Translation services
Entry 2
Id
79540000
Scheme
CPV
Description
Interpretation services
Entry 3
Id
63514000
Scheme
CPV
Description
Tourist guide services
Entry 4
Id
63513000
Scheme
CPV
Description
Tourist information services
Item 2
Id
Lot: 2
Related Lot
Lot: 2

Delivery Location

Description
UNITED KINGDOM

Delivery locations

Entry 1
Region
UKJ
Entry 2
Region
UKJ
Entry 3
Region
UK

Additional Classifications

Entry 1
Id
79530000
Scheme
CPV
Description
Translation services
Entry 2
Id
79540000
Scheme
CPV
Description
Interpretation services
Entry 3
Id
63513000
Scheme
CPV
Description
Tourist information services
Entry 4
Id
63514000
Scheme
CPV
Description
Tourist guide services
Item 3
Id
Lot: 3
Related Lot
Lot: 3

Delivery Location

Description
UNITED KINGDOM

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK
Entry 3
Region
UK

Additional Classifications

Entry 1
Id
79530000
Scheme
CPV
Description
Translation services
Entry 2
Id
79540000
Scheme
CPV
Description
Interpretation services
Entry 3
Id
63513000
Scheme
CPV
Description
Tourist information services
Entry 4
Id
63514000
Scheme
CPV
Description
Tourist guide services

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-114581
Name
Historic Royal Palaces

Roles

buyer

Address

Region
UKJ
Locality
Hampton
Postal Code
KT8 9AU
Country Name
United Kingdom
Street Address
HCP

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Description
Independent Charity
Entry 2
Id
08
Scheme
COFOG
Description
Recreation, culture and religion

Identifier

Legal Name
Historic Royal Palaces

Contact

Name
Honey Zaheer
Telephone
+44 3333206000
Organisation 2
Id
GB-FTS-114582
Name
Historic Royal Palaces

Roles

reviewBody

Address

Locality
East Molesey
Postal Code
KT8 9AU
Country Name
United Kingdom
Street Address
Hampton Court Palace

Identifier

Legal Name
Historic Royal Palaces
Organisation 3
Id
GB-FTS-143405
Name
Historic Royal Palaces

Roles

buyer

Address

Region
UKJ
Locality
Surrey
Postal Code
KT8 9AU
Country Name
United Kingdom
Street Address
Hampton Court Palace

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Description
Independent Charity
Entry 2
Id
08
Scheme
COFOG
Description
Recreation, culture and religion

Identifier

Legal Name
Historic Royal Palaces

Contact

Name
Rebecca OMeara
Telephone
+44 3333206000
Organisation 4
Id
GB-FTS-143406
Name
Advanced Thinking Systems Ltd (t/a ATS Heritage)

Roles

supplier

Address

Region
UK
Locality
Hants
Postal Code
PO9 5TL
Country Name
United Kingdom
Street Address
100 Nest Business Park, Martin Road, Havant

Details

Scale
sme

Identifier

Id
02990563
Legal Name
Advanced Thinking Systems Ltd (t/a ATS Heritage)
Organisation 5
Id
GB-FTS-143407
Name
Smartify CIC

Roles

supplier

Address

Region
UK
Locality
London
Postal Code
N8 0NS
Country Name
United Kingdom
Street Address
12 Frobisher Road

Details

Scale
sme

Identifier

Id
09903509
Legal Name
Smartify CIC
Organisation 6
Id
GB-FTS-143408
Name
Imagineear Ltd

Roles

supplier

Address

Region
UK
Locality
London
Postal Code
SW6 6EA
Country Name
United Kingdom
Street Address
The Blomfield Rooms, Fulham Palace, Bishop’s Avenue

Details

Scale
sme

Identifier

Id
06887633
Legal Name
Imagineear Ltd

Award information

Award 1
Id
013979-2025-7085-1
Title
DVG Content Lot 1 and Lot 2 Content Production and BSL
Status
active

Suppliers

Supplier 1
Id
GB-FTS-143406
Name
Advanced Thinking Systems Ltd (t/a ATS Heritage)
Award 2
Id
013979-2025-7084-2
Title
DVG Content Lot 3 Audio Description (AD)
Status
active

Suppliers

Supplier 1
Id
GB-FTS-143407
Name
Smartify CIC
Award 3
Id
013979-2025-7086-3
Title
DVG Content Lot 1 Content Production
Status
active

Suppliers

Supplier 1
Id
GB-FTS-143408
Name
Imagineear Ltd

Contracts and changes

Entry 1
Id
013979-2025-7085-1
Title
DVG Content Lot 1 and Lot 2 Content Production and BSL
Status
active
Award ID
013979-2025-7085-1
Date Signed
7 Mar 2025, 00:00

Value

Amount
270,000
Currency
GBP
Entry 2
Id
013979-2025-7084-2
Title
DVG Content Lot 3 Audio Description (AD)
Status
active
Award ID
013979-2025-7084-2
Date Signed
27 Feb 2025, 00:00

Value

Amount
30,000
Currency
GBP
Entry 3
Id
013979-2025-7086-3
Title
DVG Content Lot 1 Content Production
Status
active
Award ID
013979-2025-7086-3
Date Signed
31 Mar 2025, 00:00

Value

Amount
240,000
Currency
GBP

Recorded locations

  • Buyer location · Surrey · UKJ · KT8 9AU · United Kingdom
  • Delivery location · UK
  • Delivery location · UKJ

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-046a51-2025-04-09T14:05:04+01:00compiled ·